11Sight
11Sight is an omnichannel pipeline generation platform designed to enhance customer engagement and streamline lead generation efforts. The ...
Last verified:
What is 11Sight?
11Sight is an AI-powered customer engagement platform that combines AI voice agents with inbound video calling for revenue teams, especially automotive dealerships. The platform offers AI voice agents that handle 76% of inbound calls autonomously—booking service appointments, answering questions, rescheduling visits, and qualifying leads—while seamlessly transferring complex conversations to human agents with full context. The AI agents book appointments in under 90 seconds and operate 24/7, including nights, weekends, and holidays.
The platform's core video calling feature uses
11Sight pricing
Pricing model: Free
Freemium: Single user account with free e-line address for unlimited inbound browser-based or mobile video calls. Starter: One e-line and one e-room per user, ideal for solopreneurs and SMBs, companies can add more users. Premium: Includes all Starter features plus link and campaign tracking, integration with three solutions, and enhanced support; ideal for sales and marketing teams. Enterprise: Includes all Premium features plus unlimited integrations, unlimited recording, more analytics, more storage, and dedicated account manager; ideal for enterprise teams. Features include organization management, customizable e-line addresses, CNAME custom domain (Premium/Enterprise), analytics, call routing, team ringing, call recording, QR codes, and custom branding. A 14-day free trial is available.
11Sight pros
- AI agents handle 76% of calls autonomously without human intervention
- Books service appointments in under 90 seconds
- 24/7 availability including nights, weekends, and holidays
- 1,400+ dealerships served since 2001 with proven track record
- Browser-based one-click video calls require no downloads or signups
- Seamless CRM and DMS integration with automatic call logging
- End-to-end encrypted video calls for security compliance
- Unlimited call time and unlimited minutes on all plans
- Five specialized AI agents for different dealership functions
- Natural-sounding AI voices with conversational speech patterns
- Call recording with shareable links for review
- Simultaneous ringing and easy one-click call transfer
- Pre-call CRM intelligence shows caller info before answering
- QR code generation for print campaign tracking
- 28% increase in booked appointments reported by dealerships
11Sight cons
- Primary focus on automotive dealerships limits broader applicability
- Video quality can occasionally be choppy according to user reviews
- Pricing details not fully transparent on website
- Freemium plan is single-user only with limited features
- Requires internet connection for browser-based calling
- AI may still need human transfer for complex issues (24% transfer rate)
- Mobile apps available but browser-based primarily
- Custom domain (CNAME) only available on Premium and Enterprise plans
Frequently asked questions about 11Sight
What is 11Sight?
11Sight offers AI-powered human-like voice agents that handle customer inquiries, book appointments, and drive sales without human intervention—24/7, across all channels. It also provides an inbound video call platform with browser-based one-click video, audio, and chat that requires no downloads or scheduling.
Does 11Sight integrate with our CRM and DMS systems?
Yes, 11Sight easily integrates with all CRM and DMS systems. The AI platform can log call details, update customer records, and book appointments directly within your existing tools—keeping workflows efficient and always up to date.
What is a Voice AI agent for dealerships?
A voice AI agent is a virtual assistant that interacts with customers over the phone using natural, human-like conversation. Built specifically for car dealerships, it helps with service bookings, lead qualification, call routing, and more—delivering a 24/7 assistant experience without increasing headcount.
Can AI agents book automotive service appointments automatically?
Yes. 11Sight's AI virtual assistant can schedule, reschedule, or cancel appointments without human errors. It connects with your calendar, collects vehicle and customer details, and confirms bookings—all without human intervention.
How fast can 11Sight's AI schedule a service appointment?
The AI can complete service bookings in under 90 seconds. It quickly understands what the customer needs, finds available slots, and confirms the appointment—much faster than a traditional phone call.
Is 11Sight suitable for small dealerships?
Yes. 11Sight is easy to set up and cost-effective for smaller stores. It offers no-code deployment and flexible pricing, making it accessible for single-rooftop operations that want to increase efficiency without hiring more staff.
Is 11Sight's AI available 24/7 for after-hours calls?
Yes. The AI works around the clock—including nights, weekends, and holidays. Customers can schedule appointments, ask questions, or get routed anytime, giving your dealership true 24/7 coverage.
Can 11Sight's AI make outbound calls or follow-ups to customers?
Yes. The Outbound AI Agent can run proactive campaigns for service reminders, recall notices, post-service check-ins, and more. It saves time for your team and keeps customers engaged without manual outreach.
How does 11Sight compare to other AI platforms in auto dealerships?
Unlike generic AI tools, 11Sight is built for automotive dealerships from the ground up. It supports voice, video, and CRM/DMS integration, providing a full-service customer communication solution—not just a chatbot or menu system.
What results or ROI can a dealership expect from using 11Sight?
Dealerships using 11Sight often see a 28%+ increase in booked appointments, faster call resolution, and reduced staffing costs. The average dealership reports over $2 million in additional service revenue annually from improved call handling alone.