Agent23
Agent23.AI is a resourceful platform designed to generate AI conversational agents, also known as Chatbots, specifically geared towards enh...
Last verified:
What is Agent23?
Agent23.AI is an AI-powered customer service platform that provides always-on AI employees to handle calls, texts, emails, and web chats for businesses. The platform offers four specialized AI agents: an AI Salesperson that engages and qualifies leads, an AI Scheduler that manages appointments, an AI Customer Support agent that answers FAQs and escalates complex issues, and an AI Marketer that nurtures leads and manages communication campaigns. These AI agents work together to provide comprehensive 24/7 customer support across all communication channels.
The platform is specifically designed for service industries including HVAC, plumbing, electrical, landscaping, automotive repair, roofing, as well as manufacturing, schools & universities, counties & government, and SaaS companies. Agent23.AI's proprietary A23G Framework ensures AI agents provide accurate, context-aware, and industry-specific responses while eliminating hallucinations. The AI agents are trained using a company's existing knowledge base, FAQs, and troubleshooting guides to optimize customer interactions.
Key capabilities include responding to leads within 30 seconds, booking appointments directly through chat, seamless human agent handoff when needed, automated follow-ups, Google review management, and multi-channel integration across voice, text, email, and web chat. The platform helps businesses convert more leads by over 75%, reduce operational costs, and provide instant support without increasing headcount. Over 200 businesses currently use Agent23.AI to transform their customer service operations.
Agent23 pricing
Pricing model: Free
Agent23.AI offers three main pricing tiers: Starter at $297/month includes Web Chat Agent, up to 150 conversations/month, basic analytics, email support, and knowledge base training with a 14-day free trial. Professional at $697/month includes everything in Starter plus Web Chat & Email Agents, up to 300 conversations/month, Live Human Agent Desk (up to 3 agents), advanced analytics & reporting, priority phone support, multi-location support, custom actions, and co-browsing with a 14-day free trial. Enterprise offers custom pricing for large organizations and government agencies with Voice, Text, Email & Web Chat Agents, custom AI configuration, volume-based pricing, white-label solution, dedicated account manager, custom AI training, and 99.9% uptime SLA. Add-on services include Advanced AI Training, Premium Integrations (ServiceTitan, FieldEdge), Advanced Analytics, and 24/7 Priority Support. Annual payment saves 15%, and government/educational institutions qualify for additional discounts. No setup fees for Starter and Professional plans.
Agent23 pros
- 24/7 availability across all channels
- Responds to leads within 30 seconds
- Increases lead conversions by over 75%
- Seamless human agent handoff when needed
- Industry-specific AI training for accurate responses
- No hallucinations thanks to A23G Framework
- Books appointments directly from chat window
- Multi-channel integration (voice, text, email, web chat)
- Automated Google review management and follow-ups
- Trained on company's existing knowledge base and FAQs
- 14-day free trial with no credit card required
- 100% SOC 2 compliant
- Scale up or down anytime with no long-term contracts
- Reduces customer support workload significantly
- Integrates with Zapier, Albato, and Make.com
- Advanced analytics and reporting dashboard
- Live Human Agent Desk included in Professional plan
- Multi-location support for businesses with multiple sites
Agent23 cons
- Requires initial setup and knowledge base training
- Ongoing monitoring needed for optimal performance
- Additional interactions billed at $0.50 each after limit
- May not cover highly niche or industry-specific queries
- No sub-accounts available for team management
- Enterprise plan requires custom implementation
- Premium integrations (ServiceTitan, FieldEdge) are add-ons
- Basic plan has limited 60 engagements per month
Frequently asked questions about Agent23
What communication channels does Agent23.AI support?
Agent23.AI supports all major communication channels including voice calls, SMS/text, web chat, email, and social media messages. The platform provides omnichannel communication allowing AI agents to handle phone calls with natural conversation, respond to SMS and web chat instantly, and reply to emails automatically with context-aware responses. All channels work together in one unified system.
How quickly does Agent23.AI respond to leads?
Agent23.AI engages and responds to leads within 30 seconds, which increases conversions by over 75%. This fast response time ensures businesses never miss a customer inquiry and can capture leads instantly before they reach competitors.
Can human agents join conversations when needed?
Yes, Agent23.AI features seamless human handoff capability. While AI handles routine queries and most customer interactions, human agents can step in anytime for complex issues or personalized service. The AI-to-Human Handoff ensures conversation history is retained, allowing smooth transitions without losing context.
What industries does Agent23.AI serve?
Agent23.AI specifically serves home services (HVAC, plumbing, electrical, landscaping), manufacturing, schools & universities, counties & government, and SaaS companies. The AI employees are industry-trained to understand unique needs and communication styles. The platform also works for automotive repair, roofing, and other service industries.
How is the AI trained on my business information?
Agent23.AI AI agents are trained using your company's existing knowledge base, FAQs, and troubleshooting guides. The proprietary A23G Framework ensures AI provides accurate, context-aware, and industry-specific responses while eliminating hallucinations. Custom AI training is available as an add-on service for specialized industry knowledge.
What happens if I exceed my conversation limit?
Agent23.AI notifies you when approaching your conversation limit. Additional interactions are billed at $0.50 each, or you can upgrade to the next plan. The Professional plan includes 300 conversations/month while Starter includes 150 conversations/month.
Is there a free trial available?
Yes, Agent23.AI offers a 14-day free trial for both Starter and Professional plans. No credit card is required to start the trial, and you get full access to your chosen plan's features during the trial period.
Can I change my plan anytime?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle. There are no long-term contracts or cancellation fees, and you can cancel your subscription at any time.
What integrations does Agent23.AI support?
Agent23.AI seamlessly integrates with Zapier, Albato, and Make.com for standard connections. Premium integrations for specialized software like ServiceTitan and FieldEdge are available as add-on services. The Professional plan includes API access for custom integration, and Enterprise plans offer custom integrations.
Is Agent23.AI secure and compliant?
Yes, Agent23.AI is 100% SOC 2 compliant, ensuring enterprise-grade security for customer data and communications. Enterprise plans also include a 99.9% uptime SLA for guaranteed reliability.