AI-Media
AI-Media is a globally oriented AI-powered platform capitalized on delivering a comprehensive suite of captioning and translation services....
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What is AI-Media?
AI-Media is the world's leading AI-powered captioning technology provider, offering comprehensive solutions for making TV broadcasts, live streams, events, virtual meetings, and recorded media content accessible to everyone. Founded in 2003 in Australia, the company has grown to become a global organization with over 350 employees across six office locations in the US, UK, Canada, and Australia, delivering over 7 million minutes of captioning, transcription, and translation monthly.
The core product is the LEXI AI-Powered Captioning Toolkit, which includes LEXI Text Live Automatic Captioning, LEXI Recorded for recorded content, LEXI Voice for AI voice translation, LEXI Translate for automatic caption translation in dozens of languages, LEXI Library for caption archive and search, LEXI AI for enterprise generative AI, LEXI Local for on-premises captioning, and LEXI DR for disaster recovery. The company also offers the new LEXI Text Encoder (UHD592) and LEXI Voice Encoder (AIX-1), next-generation hardware platforms delivering real-time captions with 4K broadcast readiness and GPU-accelerated processing.
AI-Media's solutions are trusted by the world's leading broadcasters, enterprises, government agencies, sports organizations, educational institutions, and corporate event planners. The iCap Cloud Network serves as the world's largest and most secure caption delivery infrastructure, enabling seamless distribution from any source to any screen. Key features include 98% NER accuracy, speaker identification, Topic Models for custom words, 4K 12G-SDI UHD support, SOC2 compliance, SSL encryption, and 24/7 global technical support from captioning experts across multiple time zones.
The Hardware-as-a-Subscription (HaaS) model replaces traditional Capex with Opex, offering predictable costs with no upfront hardware investment, minimum 12-month terms with cancellation flexibility, automatic access to latest encoders and AI features, built-in technical support, and rapid replacement of defective hardware. AI-Media helps customers comply with accessibility regulations including ADA Title II and WCAG 2.1 AA requirements.
AI-Media pricing
Pricing model: Free
LEXI Recorded captioning starts at $0.20 USD per minute with instant turnaround and 98% NER accuracy. LEXI Text Live Automatic Captioning offers competitive rates significantly lower than human captioning costs. The LEXI Text Encoder (UHD592) and LEXI Voice Encoder (AIX-1) are offered via Hardware-as-a-Subscription (HaaS) model with minimum 12-month term, then cancel anytime - no upfront hardware investment required. Pricing includes built-in technical support, product enhancements, security updates, and rapid hardware replacement. Full commercial details require contacting AI-Media account manager or sales team. Translations available in 30+ languages. 24/7 global support included with all plans.
AI-Media pros
- World's leading captioning technology provider with 20+ years of industry expertise
- LEXI Text delivers 98% NER accuracy rivaling human captions at fraction of cost
- Pricing from just $0.20 USD per minute for recorded captioning
- Real-time LEXI Text captions with unmatched precision for live content
- LEXI Voice enables AI-powered voice translation breaking down language barriers
- 30+ languages available for caption translation through LEXI Translate
- 4K 12G-SDI UHD native support for evolving broadcast production standards
- GPU-accelerated processing in LEXI Voice Encoder for high-density workloads
- iCap Cloud Network is world's largest and most secure caption delivery infrastructure
- SOC2-compliant with SSL certificate management for enterprise security
- Speaker identification automatically distinguishes multiple speakers in content
- Topic Models feature handles unusual names and industry-specific terms perfectly
- Instant turnaround times for recorded content with LEXI Recorded
- 24/7 global technical support from captioning experts across multiple time zones
- HaaS model eliminates upfront hardware investment with predictable Opex costs
- LEXI DR provides seamless failover when cloud access is compromised
- LEXI Local delivers on-premises captioning elevated security without cloud dependency
- EEG Cloud Integration enables central management and remote monitoring
- Modernized UI/UX interface for faster and simpler operation
- Flexible integration supporting SDI, IP, and cloud-connected environments
AI-Media cons
- No free tier available - all services require paid subscription
- Minimum 12-month commitment required for HaaS hardware subscription
- Pricing details not publicly listed - must contact account manager for quotes
- Live captioning at broadcast quality can reach higher costs than recorded
- ASR technology cannot yet fully match nuance and precision of human captioners
- Cloud dependency for most features unless LEXI Local or DR purchased separately
- Hardware encoders require quarterly OS updates for security maintenance
- Limited to English and 30+ languages - not comprehensive global language coverage
- Enterprise features like LEXI AI require secure business environment setup
Frequently asked questions about AI-Media
What is LEXI Text and how accurate is it?
LEXI Text is AI-Media's automatic captioning solution that revolutionizes captioning to deliver results rivaling human captions at a fraction of the cost. It leverages advanced speech-to-text AI to achieve 98% NER (Named Entity Recognition) accuracy, with speaker identification capabilities that automatically distinguish multiple speakers. The technology uses Topic Models to handle unusual names and industry-specific terms when custom words are entered.
What languages does LEXI Translate support?
LEXI Translate offers automatic captioning translation built on LEXI's success, with dozens of languages available including 30+ languages for translation. This includes major languages like Spanish, French, German, Portuguese, Chinese, Japanese, Korean, Arabic, Hindi, and many more, enabling businesses to break down language barriers and expand their audience globally.
How does the HaaS hardware subscription model work?
The Hardware-as-a-Subscription (HaaS) model replaces traditional Capex with Opex, offering predictable costs with no upfront hardware investment. Customers commit to a minimum 12-month term, then can cancel anytime. The model includes access to the latest LEXI encoders and AI features, built-in technical support with product enhancements and security updates, future-ready adaptability from SDI to ST 2110/IP/cloud workflows, and rapid replacement of defective hardware minimizing downtime without repair costs.
What is the iCap Cloud Network?
The iCap Cloud Network is the world's largest and most secure caption delivery network, making it possible to distribute captions from any source to any screen. It provides the most secure caption delivery method ensuring best quality captions and unrivalled network uptime. The network seamlessly integrates across broadcasts and streaming platforms, meeting industry standards and elevating viewer experiences with SOC2 compliance and SSL encryption.
What's the difference between LEXI Local and LEXI DR?
LEXI Local delivers live automatic captions on-premises and off the cloud, providing elevated security and greater control for organizations with strict data requirements. LEXI DR (Disaster Recovery) also provides on-premises captions but specifically functions as seamless failover when access to the cloud is compromised, ensuring continuous captioning during network or hardware failures.
How does LEXI Voice work for translation?
LEXI Voice is AI-Media's innovative voice translation solution that boosts revenue and expands audience by breaking down language barriers. The LEXI Voice Encoder (AIX-1) features AI sound separation and cleanup that blends background sound with cleaned-up audio into the translated voice stream for an immersive experience. It includes LEXI Live Sync (CCMatch) for configurable timing alignment ensuring captions and translations sync perfectly with video feeds.
What industries does AI-Media serve?
AI-Media serves broadcast captioning for TV networks, corporate event captions for meetings and conferences, sports captioning ensuring fans never miss action, events and production for unforgettable attendee experiences, captioning for education maximizing classroom engagement and inclusivity, and government captioning solutions from parliaments to city councils. They also provide solutions for virtual meetings, online events, web streams, and classroom captions for Deaf students.
What are the new LEXI encoders launched at NAB 2026?
AI-Media launched two new encoders at NAB 2026: the LEXI Text Encoder (UHD592/SKU HD592) and LEXI Voice Encoder (AIX-1). The UHD592 is the next-generation upgrade to the flagship Encoder Pro (HD492) with upgraded AMD Epyc 12-core CPU, DDR4 memory, native 4K 12G-SDI UHD support, Gen 3 PCIe architecture, 1 RU lightweight chassis, and includes up to 6 LEXI Text channels. The AIX-1 features GPU-accelerated processing, immersive mixed audio blending, 2 RU redesigned chassis, and includes up to 6 LEXI Text and 5 LEXI Voice channels.
How does AI-Media help with ADA Title II compliance?
From April 2026, state and local governments in the US must make all prerecorded video content accessible under WCAG 2.1 AA including audio description. LEXI AD makes compliance achievable and affordable through automated, fully WCAG-compliant audio description delivering natural-sounding narration at up to 75% faster turnaround and a fraction of traditional cost, helping public entities meet audio description requirements at scale.
What support does AI-Media provide?
AI-Media provides 24/7 global technical support from captioning experts located across multiple time zones in their six office locations (Sydney, New York, London, Long Island, Toronto, Chicago). The HaaS model includes built-in technical support with product enhancements and security updates. Emergency support is available at +1 516-293-7472 for US-based support, with international callers potentially incurring standard rates. Customers can also access the Help Center for technical support, product updates, upgrades, and warranty details.