Aisera
Aisera is an AI platform that uses advanced techniques like Generative AI and a version of GPT named AiseraGPT to automate various enterpri...
Last verified:
What is Aisera?
Aisera is an agentic AI platform designed to transform enterprise service experiences across IT, HR, Customer Service, Finance, Procurement, and more. It leverages generative AI, Large Language Models (LLMs), and domain-specific AI agents to deliver proactive, personalized, and predictive solutions. The platform automates tasks, delivers answers, and transforms workflows through autonomous AI agents and assistants that execute complex, cross-domain actions without human intervention.
Key features include AI Service Management (AISM) with next-gen ITSM that automates service requests, incident management, and change management; Conversational RPA and Conversational AI for instant resolution of support requests; Ticket AI for auto-resolving tickets; Hyperflow for intelligent autonomous workflows; Neural Search with GenAI for enterprise-wide searches; LLM Studio for customizing prompts and models; Event Studio and Workflow Studio for automating business processes with low-code/no-code interfaces; and advanced analytics with pre-built reports and dashboards tracking resolution rate, CSAT/ESAT, MTTR, and more. The platform integrates seamlessly with over 100+ apps including ServiceNow, Jira Service Management, MS Teams, AWS, and Azure.
Aisera is built for enterprises seeking to boost employee productivity, reduce operational costs, and deliver transformative work experiences. It serves Chief Information Officers (CIOs) and organizations across industries including Banking & Finance, Telecom & Utilities, Healthcare & Hospitals, Retail & E-commerce, Federal & Defense, and more. The platform deflects up to 90% of tickets, predicts major incidents up to 48 hours in advance, and reduces MTTR from hours to minutes through autonomous root cause analysis and remediation.
Aisera pricing
Pricing model: Free
Aisera uses enterprise custom pricing with no publicly listed pricing. Pricing is based on custom enterprise contracts determined by environment scale and feature requirements. The platform offers subscription and volume-based options. Contact Aisera sales for pricing. Available offerings include a free trial and a free/freemium version, with a setup fee required. Entry-level paid plans start around $29-$76 per month per agent depending on the tier.
Aisera pros
- Predicts IT incidents up to 48 hours in advance for proactive intervention
- Autonomous root cause analysis reduces MTTR from hours to minutes
- Deflects up to 90% of tickets through AI self-service agents
- Intent-based automation authoring accessible to non-developers
- GenAI-powered knowledge management auto-generates KB articles
- Conversational ITSM with natural-language interface for operations
- Seamlessly integrates with 100+ apps including ServiceNow and Jira
- 48-hour predictive prevention window provides meaningful intervention time
- Hyperflow executes actions without traditional workflow configuration
- LLM Studio allows custom model tuning with organizational knowledge
- Multi-domain coverage across IT, HR, Finance, Procurement, Customer Service
- Advanced analytics with pre-built dashboards for CSAT, MTTR, resolution rates
- Neural search provides permission-aware enterprise-wide search results
- Low-code/no-code Workflow Studio for automating complex business processes
- 24/7 automated support across chat, voice, email, SMS, and web portals
- Continuous learning from user feedback and past resolutions
- OpenTelemetry integration ensures full observability and transparency
- Universal Bot intelligently routes requests to relevant domain-specific bots
Aisera cons
- Enterprise custom pricing only - no publicly listed pricing
- No self-serve option - requires contacting sales for pricing
- Predictive models require substantial historical data for accuracy
- Initial setup and customization requires time and expertise
- Implementation complexity for full autonomous remediation
- Full autonomous remediation requires careful policy configuration
- Cost may be challenging for small businesses
- Limited functionality for niche, highly specific workflows
- Dependence on accurate data inputs for optimal AI performance
Frequently asked questions about Aisera
What is Aisera?
Aisera is the world's first agentic AI platform that predicts and prevents IT incidents up to 48 hours in advance, automates root cause analysis, and drives autonomous ITSM ticket deflection through AI self-service agents. It delivers AI agents and assistants purpose-built to deliver business value for every team including IT, HR, Customer Service, Finance, and more.
How much does Aisera cost?
Aisera uses enterprise custom pricing with no publicly listed pricing. Pricing is determined through custom enterprise contracts based on environment scale and feature requirements. The platform offers subscription and volume-based options. Contact Aisera sales for pricing. Entry-level paid plans start around $29-$76 per month per agent.
What industries does Aisera serve?
Aisera serves enterprises across any domain and industry including IT, HR, Finance, Procurement, Retail & E-commerce, Banking & Finance, Telecom & Utilities, Healthcare & Hospitals, and Federal & Defense. The platform is tailored for large IT operations teams at enterprises where incident volume is high and MTTR has direct business impact.
How does Aisera's predictive incident detection work?
Aisera's ML models detect anomalies and predict incidents up to 48 hours before they impact services. This extended prediction window gives operations teams meaningful time to intervene proactively rather than reactively. The autonomous RCA engine then automatically diagnoses root causes and executes remediation without human intervention.
What integrations does Aisera support?
Aisera seamlessly integrates with over 100+ apps including ServiceNow, Jira Service Management, MS Teams, AWS, Azure, email systems, chat platforms, voice systems, and web portals. The platform uses Aisera Unify, the industry's first open standards backbone leveraging A2A, MCP, and AGNTCY, to integrate best-of-breed agents, apps, and tools.
What is Hyperflow in Aisera?
Hyperflow is an intelligent, autonomous workflow agent that leverages Aisera's domain-specific fine-tuned Large Action Models to understand intentless user inquiries and sequence appropriate function calls in real-time. Unlike traditional workflows requiring manual configuration, Hyperflow eliminates the need for a traditional workflow builder and uses Agentic AI to dynamically understand user inquiries and execute actions.
Can I bring my own LLM to Aisera?
Yes, Aisera allows you to buy, build, or bring your own LLMs and operationalize them into a chatbot or Generative AI App. The platform allows customization of your LLM with your data for your domain and industry. Aisera does not have access to your data, ensuring data privacy and security.
How does Aisera's ticket deflection work?
Aisera's AI self-service agents resolve common IT issues without human intervention, deflecting up to 90% of tickets. The platform provides 24/7 technical support and effortlessly deflects tickets with auto-resolutions to requests and complex tasks through conversational AI that understands natural language queries.
What analytics does Aisera provide?
Aisera provides advanced analytics capabilities with pre-built reports and dashboards, plus the ability to create custom reports. Key metrics include resolution rate, escalation rate, abandoned rate, customer and employee satisfaction (CSAT/ESAT), MTTR, top unresolved intents, Knowledge Gaps, and top intents by sentiments.
What awards and recognition has Aisera received?
Aisera is the industry's most awarded AI agent platform. It appears in the Gartner Magic Quadrant for Artificial Intelligence Applications in IT Service Management, where Aisera delivers good results for end-user self-service through robust conversational AI capabilities. It also appears in the IDC MarketScape: Worldwide Conversational AI Software, recognized for providing a single intelligent universal entry point across IT, HR, Facilities orchestration.