alphachat
alphachat is a conversational AI platform targeted at customer service automation. It utilizes Natural Language Understanding (NLU) to deli...
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What is alphachat?
AlphaChat is a conversational AI platform designed specifically for customer service automation. It enables businesses to build intelligent virtual assistants (AI chatbots) without any coding knowledge through a no-code interface. The platform uses Natural Language Understanding (NLU) with deep learning algorithms to understand free text conversations and detect customer intent with 70% average answer detection accuracy.
Key features include multilingual support across 71 automatic languages (all European languages, Russian, and Arabic), where the bot can be trained in one language and automatically understand all others. The platform offers SaaS-specific industry templates, built-in live chat integration, custom chat widget embedding, API connectivity for CRM and backend integration, user authentication via standard login, AlphaOS for custom code in bot actions, JSON export capability, and the ability to power up to 250,000 conversations per month. The bot can be launched in just 3 minutes.
AlphaChat is ideal for SaaS businesses, telecom companies, banks, and fintech companies looking to scale customer support. It automatically serves 65% of customers without human intervention, allowing agents to focus on sales and complex issues. The platform is trusted by telecoms and banks and is suitable for companies wanting to increase support efficiency while providing digital-first customer service that users want.
The platform is enterprise-grade with top-tier templates, offers AI-powered suggestions for training data improvements, includes a ready-made URL for sharing bots with colleagues, and provides 24/7 availability. It has been acquired by Zurich Insurance Company, demonstrating its maturity in the conversational AI market.
alphachat pricing
Pricing model: Freemium
Standard Package: €399/month includes 3,000 chats/month, 1 Virtual Customer Assistant, and 1 live chat agent license. Additional chats cost €0.03/chat over the 3,000 limit. Additional agent licenses available at €49/agent/month. 10-day free trial available with all features (no credit card required for sign up). Enterprise Package: Custom pricing based on specific needs, includes Facebook Messenger/WhatsApp/Intercom integration, dedicated Account Manager, and SLA with premium support. Contact sales for Enterprise pricing.
alphachat pros
- No-code platform - build AI without programming knowledge
- Launch chatbot in just 3 minutes
- 65% of customers automatically served without human agents
- 70% average answer detection accuracy with NLU
- Supports 71 automatic languages out-of-the-box
- Train in one language, automatically understands all others
- Built-in live chat integration included
- SaaS-specific industry templates ready to use
- API for CRM and backend system connectivity
- User authentication via standard login (SSO)
- AlphaOS for writing custom code into bot actions
- Custom chat widget with JSON export capability
- 24/7 availability in any language
- AI suggests improvements to training data
- 250,000 conversations powered per month capacity
- Share bot with colleagues via ready-made URL
- Enterprise-grade solution with top templates
- No credit card required for 10-day free trial
- GDPR compliant with privacy-first design
- Data stored in Frankfurt, Germany (AWS)
- Can cancel subscription anytime without penalty
- Trusted by telecoms and banks industry leaders
- Redirects agents to focus on sales and complex issues
- No need for customers to repeat info when transferred to agents
alphachat cons
- Standard package limited to 3,000 chats/month
- Extra chats cost €0.03 per chat over limit
- Additional agent licenses cost €49/agent/month
- Standard package at €399/month may be expensive for small businesses
- Enterprise pricing is custom/not publicly listed
- Polyglot mode multilingual feature was coming in Q2 2021 (may still be limited)
- Data automatically deleted after 6 months by default
- Only 1 live chat agent license included in Standard plan
- Enterprise plan needed for Facebook Messenger/WhatsApp integration
- No free tier - only 10-day free trial then paid
- Account deleted after 180 days of cancellation if not resubscribed
- Primarily focused on customer service (not general chatbot use)
- Limited to messaging channels (not voice support)
- Requires copying widget code to embed on website
- Standard support for Enterprise (dedicated manager only for Enterprise)
Frequently asked questions about alphachat
What is AlphaChat?
AlphaChat allows you to build your own AI - a Natural Language Understanding Virtual Customer Assistant that you can build on your own without knowing how to code. You get 1 Virtual Customer Assistant and 1 live chat agent license. You can put the chat widget on your website by copying the widget code. People can chat with the bot on your website.
How much does AlphaChat cost?
The Standard package costs €399/month and comes with 3,000 chats/month included. Chats above that cost €0.03/chat. You can purchase additional agent licenses for €49/agent/month. The Standard package is enough to get started and build a good quality Intelligent Virtual Assistant. For large companies or specific needs, Enterprise pricing is custom based on your needs.
Is there a free trial?
Yes, you can use the product with all its features for free for 10 days. During the first 10 days you have access to all the features and can build your own Intelligent Virtual Assistant. Signing up does not require a credit card. If you do not wish to pay after the 10 day free trial, your account will close automatically and will be deleted in 30 days unless you enter your credit card and pay the €399 monthly fee.
Can I cancel my subscription?
Yes. If you cancel before your next payment date, you will not get a new invoice. If since your last paid invoice you go over the 3,000 chats/month included in the Standard plan or have added new agents, you will be billed that extra cost. After you cancel your subscription, AlphaChat will keep it available for 180 days during which you can subscribe again and get access to your content. If you do not subscribe during those 180 days, your account will be automatically deleted.
What languages does the chatbot support?
The algorithms work in any European language, Russian and Arabic. AlphaChat uses deep learning algorithms to power its Natural Language Understanding. The virtual assistants you build understand free text, meaning you can chat with them and ask questions. The bot is trained in English only but automatically knows all 71 languages.
How does the live chat integration work?
In the Standard Package you can connect the chatbot to AlphaChat live chat. This integration is automatically done and built-in. You get 1 live chat license. When you are online in the live chat in AlphaChat, the bot will forward you customer chats. In the Enterprise plan, it is possible to connect your chatbot to Facebook Messenger, WhatsApp, Intercom or any other 3rd party call center or live chat software like Genesys, Salesforce, Zendesk, Live Chat.
Where is my data stored?
The data in AlphaChat is stored in MongoDB Atlas servers which are in Amazon Web Service servers in Frankfurt, Germany. By default, AlphaChat deletes data in AlphaChat that is older than 6 months to minimize the data about your account and customer interactions. You can download your data anytime on your own before it is deleted.
Is AlphaChat GDPR compliant?
Yes, AlphaChat is GDPR compliant. AlphaChat has been built with privacy in mind. You can see the full list of data retention by type in chapter 6 of their Privacy Notice. When using the AlphaChat chat widget on your website, you can use their pre-made Privacy Notice for informing your own customers, found in the Annex of the General Terms.
How do I get support?
For Standard package owners, you can ask questions from the Virtual Assistant on the website. Or send an email to [email protected] or use the website contact form. In addition, AlphaChat has an extensive Product Knowledgebase that customers can use to find answers to their questions. For Enterprise solutions, they offer a dedicated Account Manager and SLA as part of premium support.
How does the Natural Language Understanding work?
AlphaChat uses deep learning algorithms to power its Natural Language Understanding. The virtual assistants you build understand free text, meaning you can chat with them and ask questions. You can train the AI yourself and teach it what you think it should know. The algorithms work in any European language, Russian and Arabic, with 70% average answer detection accuracy.