Amber by inFeedo
inFeedo is a Conversational Employee Experience Platform designed to engage and empower the workforce through tools primarily powered by Conversational AI and P...
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What is Amber by inFeedo?
Amber by Infeedo is an AI-powered Conversational People Experience Platform that serves as a Chief Listening Officer and Chief Experience Officer for enterprises. Built on 9 years of People Science research, it uses Conversational AI to engage and enable workforce success from onboarding to exit. The platform helps CHROs improve top-talent engagement, build cultures of trust, predict attrition, and answer employee FAQs through intelligent conversations.
The platform has three core modules: Listening for real-time sentiment and predictive insights through continuous listening, pulse surveys, lifecycle check-ins, and exit surveys; Automation for employee service delivery with FAQ resolution, smart ticketing, and workflow automation; and Communication for personalized employee updates and nudges through multi-channel campaigns. Key features include 90% survey response rates, 98% AI query resolution, attrition prediction, burnout detection, sentiment analysis, People-to-Meet recommendations, and AI-powered insights through Lens.
Amber is designed for enterprise HR teams, CHROs, and Chief People Officers at companies with 200+ employees spanning 60+ countries. It serves multinational corporations like Samsung, Xiaomi, Lenovo, TATA, Godrej, Bharti, and Genpact (deployed across 130,000 employees). The platform supports 34 languages, integrates with HRMS tools via API/SFTP, and connects with Slack, Teams, WhatsApp, Email, and SMS for seamless workplace integration.
Amber by inFeedo pricing
Pricing model: Free
Amber pricing starts from $999/month with subscription-based recurring fees for platform access. Entry-level pricing is approximately $8 per month per user or $2 per month per user for certain plans, with a $10,000 per year option available. No setup fee is required. The platform does not offer a free trial or free/freemium version. Pricing is flexible and journey-based across three modules: Listening (for sentiment & predictive insights), Automation (for employee service delivery), and Communication (for personalized updates). Organizations can start with one module and scale as they grow. Exact pricing requires consultation with inFeedo for enterprise plans.
Amber by inFeedo pros
- 90% response rate on surveys significantly higher than traditional surveys
- 98% of routine HR queries automated using conversational AI
- Employees who engage with Amber are 2x likely to stay at their company
- Predicts attrition, burnout, and disengagement in top talent proactively
- Continuous listening from offer to exit tracks sentiment throughout employee journey
- People-to-Meet feature spots disengaged employees and recommends 1:1 meetings
- AI-assisted action planning creates and assigns plans to resolve concerns
- 50+ filters for data visualization uncover unique patterns in critical cohorts
- Multilingual support across 34 languages reaches global workforce
- GDPR, SOC2, and ISO 27001 compliant for enterprise security
- Servers locally present in US, EU, India, Indonesia for data privacy
- Seamless HRMS integrations via API and SFTP connect with existing tools
- Smart ticket creation with auto categorization and SLA tracking
- Lens AI provides instant insight summaries from people data
- Exit surveys gain actionable insights to strengthen retention strategy
- Daily Insights deliver summarized turnover signs to inbox automatically
- Anonymous feedback creates safe space for employees to open up
Amber by inFeedo cons
- No free tier or freemium version available for small businesses
- No free trial offered before purchase commitment
- Starting price around $999/month may be expensive for smaller organizations
- Best suited for enterprises with 200+ employees, not ideal for small teams
- Requires HRMS integration setup which adds implementation complexity
- Premium consulting and integration services not included
- Pricing details not publicly transparent, requires direct consultation
- Custom bot creation by demographic cohorts may require technical expertise
Frequently asked questions about Amber by inFeedo
What is Amber by inFeedo?
Amber is inFeedo's AI-driven virtual assistant that acts as a Chief Listening Officer and Chief Experience Officer. It uses Conversational AI and People Science to empathetically listen to employee feedback through pulse and lifecycle surveys, analyze sentiments with people analytics, and act on concerns at scale. Amber helps CHROs find hidden gaps in culture, managers, and wellbeing in real time.
How does Amber predict attrition?
Amber tracks sentiment from offer to exit through continuous listening, identifying early warning signs of disengagement. The People-to-Meet feature spots disengaged and silent employees with prioritized 1:1 meeting recommendations and early attrition risk detection. HR leaders can review Amber data weekly to connect with at-risk employees and retain top talent, with some companies achieving up to 12% YoY attrition control.
What survey types does Amber support?
Amber supports Continuous Listening including onboarding, tenure & lifecycle check-ins; Moments-that-matter surveys at pivotal moments like promotions; Custom pulse surveys with research-backed questionnaires; Exit, stay & post-exit check-ins; and Anonymous feedback. The platform achieves 90% response rate on surveys compared to traditional cookie-cutter surveys.
How does AI Automation work in inFeedo?
The Automation module provides instant HR support with agentic AI that automates FAQs, documents, tickets, and workflows. It instantly resolves about 85-98% of repetitive queries using conversational AI, creates smart tickets from conversations with auto categorization and assignment, and ensures timely resolution for bespoke questions via centralized ticketing with SLA tracking and multi-level escalations.
What languages does Amber support?
Amber provides multilingual support across 34 languages, enabling global workforce engagement. Reach-outs can be delivered via Email, SMS, Teams, Slack, and WhatsApp. The platform is deployed in 75+ countries with servers locally present in US, EU, India, and Indonesia to support diverse international organizations.
How secure is Amber data?
Amber is compliant with GDPR, SOC2, ISO 27001, and more for enterprise-grade data privacy. It features category-level access and admin controls, secure document sharing via tickets, controlled access to sensitive data, and audit-friendly workflows with admin governance. Servers are locally present in multiple regions for data residency compliance.
What integrations does inFeedo support?
inFeedo connects with everyday HR workflow tools through HRMS integrations via API and SFTP. Multi-channel delivery includes Slack, Teams, Google Chat, WhatsApp, Email, and SMS. The platform supports API-based custom integrations and allows custom bots by demographic cohorts with knowledge base management for seamless workplace integration.
How does Action Planning work?
Amber's Action and Follow-through module enables AI-assisted and manual action planning with action ownership and tracking. It instantly creates and assigns action plans, guides managers to resolve employee concerns, sends AI-generated feedback responses, and provides personalized re-engagement nudges. Managers receive PTM case summaries for faster action on employee concerns.
What analytics and reporting features are available?
The platform offers real-time listening dashboard with driver and theme-level analytics, configurable reports, and saved views for frequent analysis. Data Visualization provides 50+ filters for infinite data cuts. Dynamic Reports deliver EBR-ready reports in seconds. Lens AI provides instant insight summaries, and Smart Summary instantly summarizes individual and team feedback for faster context.
Which companies use Amber by inFeedo?
330+ enterprise CHROs trust Amber, including multinational corporations like Samsung, Xiaomi, Lenovo, TATA, Godrej, Bharti, Genpact, GE, Makemytrip, Times Internet, Nestle, and Lenovo. Genpact deployed Amber across 130,000 employees where those engaging are 2x likely to stay. The platform spans 60+ countries serving conglomerates and high-growth unicorns.