Arini
Streamlines tasks, enhances productivity with intelligent automation.. [Contact for Pricing]
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What is Arini?
Arini is the leading AI-powered receptionist platform built specifically for dental practices, dental groups, and DSOs (Dental Support Organizations) across the US and Canada. It answers phone calls and text messages 24/7, automatically schedules appointments, handles insurance and billing questions, and books appointments directly into the practice's existing practice management software. The platform eliminates missed calls that cost dental practices millions in lost revenue, as practices typically miss 20-30% of inbound calls.
Arini pricing
Pricing model: Freemium
Arini uses a subscription-based monthly pricing model. While exact pricing tiers are not publicly listed on the website, the platform is described as cost-effective compared to traditional call centers, reducing operational costs by up to 80%. Practices report positive ROI within 2-3 months. The service includes 24/7 call answering, appointment scheduling, SMS capabilities, practice management software integration, HIPAA compliance, customizable call flows, analytics dashboard, and white-glove implementation with an dedicated engineer. Contact [email protected] or book a demo for specific pricing quotes.
Arini pros
- Answers 100% of calls 24/7 with zero missed calls
- Seamlessly integrates with OpenDental, EagleSoft, Denticon, and major dental software
- Compatible with Weave, Mango, GoTo, Jive, RevenueWealth PBX phone systems
- Handles appointment scheduling including block and staggered appointments
- Answers insurance and billing questions automatically
- Multilingual support for human-like conversations in multiple languages
- HIPAA compliant with strict role-based permissions and encryption
- Reduces front-desk headcount by up to 17% while improving service
- Increases practice revenue by 12% through answering all inbound calls
- Delivers 24% increase in profits by combining cost reduction with full call answer rate
- Achieves 90% call answer rate with 24/7 patient access
- Reduces missed calls by 80% compared to before implementation
- Staff saves 2 hours daily on calls for more sensitive cases
- Customizable call flow that mirrors exact front desk procedures
- Adaptive AI that learns over time with tunable tone and responses
- OmniChannel engagement via both phone calls and text messages
- Instant analytics on key metrics like bookings and call volume
- White-glove implementation with dedicated engineer for onboarding
Arini cons
- Limited to dental practices only, not general healthcare
- Primarily serves US and Canada markets only
- Requires integration with existing practice management software
- Implementation takes multiple steps (integrate, teach, test, go live)
- Subscription-based pricing may be costly for very small solo practices
- Cannot handle extremely complex clinical questions requiring human judgment
- Dependent on stable internet connection for cloud-based operation
- May require staff training to monitor and intervene when needed
Frequently asked questions about Arini
How does Arini's implementation process work?
Arini's implementation follows four steps: Integrate - meet with your IT team to integrate with your practice management software for schedule management; Teach - an Arini implementation Engineer onboards your practice by customizing scheduling rules, verbiage, call flow, and more; Test - you test your custom instance and make edits as desired; Go live - Arini starts taking real patient calls, monitors calls, and ensures a smooth transition.
Is Arini compatible with my practice management software and phone system?
Yes, Arini seamlessly integrates with the vast majority of dental practice management software including OpenDental, EagleSoft, Denticon, and many more. For phone providers, Arini works with Weave, Mango, GoTo, Jive, RevenueWealth PBX, Telco, and more.
How secure is Arini's technology?
Arini is 100% HIPAA compliant and follows the principle of least privilege with strict role-based permissions for data access. They use strong encryption protocols for data transmission and maintain a Trust Center that continuously monitors compliance. Their board of technical advisors includes experts who took companies from inception to IPO in the dental industry.
What types of appointments can Arini schedule?
Arini handles all appointment types including new patient appointments, follow-up visits, cleanings, and emergency appointments. It supports advanced scheduling features like block scheduling, staggered appointments, and can apply custom scheduling rules for new vs. existing patients and after-hours bookings.
Can Arini handle patient questions about insurance and billing?
Yes, Arini is specifically programmed to answer insurance and billing questions including coverage verification, deductible information, co-pay details, and claims status updates. It can explain covered procedures and provide accurate billing information based on the practice's insurance plans.
What happens after hours when the office is closed?
Arini operates 24/7, so it continues answering calls and scheduling appointments even when the office is closed. This captures the 40% of appointment requests that come after business hours, preventing missed revenue opportunities and giving patients access to the office around the clock.
How does Arini customize to my specific practice?
Arini learns over time by allowing you to add context about your practice, adjust the tone, and tune responses to fit your needs. The implementation engineer customizes your scheduling rules, verbiage, and call flow to mirror your exact front desk procedures. You can test and make edits before going live.
Can Arini send text messages to patients?
Yes, Arini is omni-channel and engages with patients over both calls and text messages. It can send confirmation texts after booking appointments, follow up with patients, and handle two-way text communication for appointment scheduling and patient inquiries.
What metrics and analytics does Arini provide?
Arini provides instant analytics on key metrics including booking rates, call volume, missed call rates, and conversion metrics. You stay in the loop by getting notified of all bookings and can monitor call performance through the analytics dashboard to track ROI and operational improvements.
Who is Arini best suited for?
Arini is trusted by hundreds of DSOs, dental groups, and private practices across the US and Canada. It's ideal for fast-growing DSOs looking to scale operations, solo practices wanting to reduce headcount while improving service, and any dental practice struggling with missed calls and front-desk workload. It's built by MIT AI experts with deep dental knowledge specifically for the dental industry.