Asking
A simpler customer support inbox for small teams
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What is Asking?
Asking is a customer support platform that consolidates messages from WhatsApp, Instagram, Email, Telegram, Web Chat, and 3+ other channels into one shared team inbox. It uses AI to assist teams in crafting context-aware customer replies and includes automation, conversation routing, and performance tracking.
Asking pricing
Pricing model: Freemium
$20/month per person (annual billing saves 2 months); 7-day free trial
Asking pros
- Unified inbox for 8+ communication channels reduces context switching
- AI-assisted replies use company context for personalized, non-robotic responses
- Simple transparent pricing ($20/month per person) with unlimited channels and features included
- Team collaboration features: assign conversations, mention teammates, view full history
Asking cons
- No free tier beyond 7-day trial; pricing scales linearly with team size
- Limited details on advanced customization, API access, or integration capabilities
- Requires Gmail OAuth integration for email—dependent on third-party authentication
Frequently asked questions about Asking
What communication channels does Asking support?
WhatsApp, Instagram, Email, Telegram, Web Chat, TikTok, Facebook Messenger, and more.
How does the AI feature work?
AI provides assisted replies that use your company's context to help teams respond faster while maintaining a natural, non-robotic tone.
What's included in the $20/month pricing?
Unlimited channels, automation, AI-assisted replies, team reports, and human support—all per team member.
Is there a free trial?
Yes, 7 days free. No credit card required.