Assort Health
Revolutionizes healthcare call centers with AI-driven efficiency and integration.. [Contact for Pricing]
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What is Assort Health?
Assort Health builds AI voice agents and an operating system (Assort OS) that automate patient phone, text, and web interactions for healthcare organizations. Their system handles appointment booking, rescheduling, cancellations, confirmations, and triage across specialty-specific workflows while integrating with EHR/PM systems to create and update patient cases and appointment records. Key features include 24/7 generative voice agents trained on millions of real patient interactions, multilingual support, proactive outreach (SMS/phone reminders and follow-ups), waitlist and fill-cancellation management, prescription refill handling, and analytics for call-volume and performance reporting. The product targets health systems, medical groups, specialty practices (orthopedics, dermatology, dentistry, primary care, cardiology, pediatrics, behavioral health, etc.), and call centers seeking to reduce hold times, lower operational costs, and increase booking throughput.
Assort Health pricing
Pricing model: Freemium
Pricing is not published on the website; Assort Health requires prospective customers to contact sales or book a demo for subscription pricing and plan details. The site presents Assort OS as a commercial SaaS product with modular optional add-ons (for example AI Copilot and bespoke workflow automation) and indicates enterprise/subscription licensing rather than a public free tier; customers must engage sales to learn what is included at each price level.
Assort Health pros
- Specialty-trained generative voice agents for 20+ specialties
- 24/7 automated appointment booking and rescheduling
- Direct EHR/PM integrations (Epic, Cerner, AthenaHealth, eClinicalWorks, ModMed)
- Creates and populates patient cases in the EHR automatically
- Proactive outreach via SMS and calls for reminders and follow-ups
- Waitlist and cancellation-fill automation to recover lost bookings
- Prescription refill and renewal handling over calls
- Provider-specific triage and FAQ handling (Switchboard)
- Analytics and reporting on call volume, hold time, abandonment
- Edge-case handling tuned on large labeled healthcare call datasets
- Multilingual support for broader patient access
- Reduces call abandonment and average wait times significantly
- Self-scheduling across phone, web, SMS channels
- Role-based access control and enterprise security features (SSO/SAML, encryption)
- Fast deployment—platform claims live in weeks
Assort Health cons
- No public self-serve pricing or transparent plan tiers on the website
- Commercial licensing only—no clear free tier or trial details
- Some specialty or small clinics may require bespoke workflow configuration
- Full EHR integrations may need technical implementation support
- Limited public detail on exact SLA or uptime guarantees
- Primary hosting and data residency appear US-focused (may limit global customers)
- Website lists English as main language—multilingual coverage details are limited
- Advanced features (AI Copilot, bespoke modules) appear to be add-ons requiring extra cost
Frequently asked questions about Assort Health
How quickly can Assort Health go live in our organization?
Assort Health advertises rapid deployment with voice agents that can be operational in weeks; actual time depends on EHR/PM integration scope, specialty-specific tuning, and bespoke workflow requirements, so the vendor runs a demo and implementation planning to provide a timeline.
Which EHR or practice management systems does Assort Health integrate with?
Assort Health lists integrations with major EHR/PM systems such as Epic, Cerner, AthenaHealth, eClinicalWorks, ModMed, Veradigm, Elation, Nextech and others, and offers deep integration to create patient cases and populate scheduling fields, though integration work is typically completed during implementation.
Does Assort Health support multiple specialties and custom workflows?
Yes; the platform provides specialty-specific generative voice agents trained on large datasets and supports bespoke workflow automation so organizations across orthopedics, dermatology, dentistry, primary care, cardiology, pediatrics, behavioral health and many other specialties can tailor triage and scheduling behaviors.
Can Assort Health handle prescription refill requests and clinical triage?
The platform can process prescription refill and renewal requests via calls and perform provider triage and routing using specialty-aware AI; complex clinical decisions are routed per customer workflows and EHR documentation is created for follow-up as configured with the practice.
What security and compliance measures are available?
Assort Health describes enterprise security features including encryption at rest and in transit, role-based access control, SSO/SAML, audit logs, two-factor authentication, HIPAA compliance, and enterprise certifications (SOC 2 Type II and HITRUST are referenced in partner listings), with a BAA available for customers.
Is there a free tier or trial available?
The website does not publish a free tier or self-serve trial; pricing and trial options are handled through sales conversations and demos, where prospective customers can discuss pilot programs or proof-of-concept arrangements.
How does Assort Health improve call center metrics like abandonment and wait time?
Assort Health reports dramatic improvements by replacing traditional phone hold flows with AI voice agents that answer 24/7, perform booking and triage, and proactively reach out to patients—customers have reported large reductions in abandonment and average wait times, with analytics provided to track those KPIs post-deployment.
What analytics and reporting does the platform provide?
The product includes dashboards and reporting for call volume, average hold and handle times, abandonment rates, booking recovery metrics, and agent performance, enabling administrators to monitor operational impact and tune AI behavior based on observed metrics.
How does Assort Health handle no-shows, cancellations, and waitlists?
Assort automates cancellation notifications, waitlist fills, and proactive outreach to recover openings; workflows can be configured to automatically contact waitlisted patients and confirm bookings to maximize clinic utilization.
What support channels and training are offered?
Assort Health lists phone, chat, ticketing, and 24x7 support channels, and provides training options including documentation, webinars, live online sessions, onsite support, and certification programs for customers during onboarding and ongoing operations.