Auralis Zap
Auralis Zap is a conversational AI tool designed to handle and resolve customer inquiries. The tool is accurate, trainable, and can be inte...
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What is Auralis Zap?
Auralis Zap is an AI-powered customer support tool built to handle customer inquiries with conversational AI, reduce support load, and improve response quality. The website says it can resolve about 70% of customer inquiries, deflect tickets before they reach human agents, and help businesses slash support costs by 50%.
It focuses on support automation across multiple channels, with features like sentiment and intent detection, urgency-based prioritization, and automatic routing. It also supports real-time case enrichment, next-best-action recommendations, and on-demand ticket resolution, which are meant to make support faster and more consistent.
Auralis Zap is positioned as more than a chatbot: it can train on your knowledge base, improve over time, and provide agents with suggested responses and relevant knowledge. The site also emphasizes multilingual support, saying it can support 100+ languages, plus CRM/help desk integration and data ingestion from sources like documents, databases, and knowledge bases.
It is aimed at companies that want to scale customer support without proportionally scaling headcount, especially SaaS and support-heavy businesses. The site also highlights enterprise-oriented needs such as security, compliance, customization, and the option for deep integrations or on-premise deployment on higher-tier plans.
Auralis Zap pricing
Pricing model: Paid
The website says there is a one-time setup fee that includes help desk integration, training on your knowledge base, customized prompt engineering, fine-tuning with your business logic, and initial system setup. It also says you must provide your own OpenAI API key, and that OpenAI gives $18 in free credits on registration, with each query consuming less than $0.004 of credit. The page indicates Essentials, Standard, and Enterprise options: Essentials is for small and medium businesses with help desk integration and basic agent assistance; Standard adds advanced data ingestion, deep integrations, intelligent AI actions like auto triage and agent cherry-picking, and priority support; Enterprise adds 24/7 priority support, a dedicated account manager, and on-premise deployment. The page also mentions that both hosted and on-premise options are ISO 27001, SOC 2, and HIPAA compliant.
Auralis Zap pros
- Handles up to 70% of customer inquiries
- Claims 50% support cost reduction
- Provides instant 24/7 customer help
- Supports 100+ languages
- Integrates with help desk software
- Connects with CRM systems
- Detects customer sentiment
- Detects customer intent
- Prioritizes urgent cases automatically
- Routes issues based on urgency
- Transfers complex cases to human agents
- Generates suggested agent responses
- Supplies relevant knowledge to agents
- Trains on the fly from new interactions
- Summarizes queries into actionable insights
- Offers next-best-action recommendations
- Supports multi-channel ticket resolution
- Can ingest documents and databases
- Built for support automation at scale
- Emphasizes strong data security and encryption
Auralis Zap cons
- Pricing is not clearly shown on the main page
- Requires using an OpenAI API key
- Usage costs depend on API consumption
- Best multilingual performance may depend on training language
- Some features appear tied to higher plans
- Deep integrations may require more setup
- Enterprise deployment may be needed for strict security needs
- The website does not spell out all plan limits clearly
- Customer support setup may still take weeks
- Performance depends on the quality of your knowledge base
Frequently asked questions about Auralis Zap
What does Auralis Zap do?
Auralis Zap is a conversational AI customer support tool that answers customer questions, resolves routine inquiries, and reduces the number of tickets that need human intervention. The site says it can handle about 70% of customer inquiries and provide instant help across multiple channels.
How much customer support can it automate?
The website repeatedly states that Auralis Zap handles around 70% of customer inquiries. It also says this can reduce support costs by 50% by deflecting issues before they become support tickets.
Does Auralis Zap work with help desks and CRMs?
Yes. The site says it integrates with help desk software and has seamless CRM integration. It also says higher plans can ingest data from more complex systems such as CRM, ERP, e-commerce platforms, and custom databases.
Can Auralis Zap support multiple languages?
Yes. The website says it supports 100+ languages and can respond in the language your customers use. It also notes that performance may be better when the query language matches the language it was primarily trained on.
Does Auralis Zap replace human agents?
No. The site presents it as a support assistant that handles routine questions and passes complex issues to humans. It also says it can empower human agents with relevant knowledge and suggested responses.
How does Auralis Zap improve over time?
The website says you can train the AI assistant on the fly and improve accuracy over time. It also mentions reinforcement training, prompt templating, and fine-tuned models as part of how the system keeps getting better.
What data sources can it use?
The website says Auralis Zap can ingest data from help content, websites, videos, documents, databases, knowledge bases, and more complex business systems on higher plans. It is designed to use that content to answer questions and resolve support issues.
What security measures does Auralis Zap mention?
The site says it uses AES256 encryption to protect the OpenAI API key and support interactions. It also says they generally do not store PII unless it is uploaded or provided in a user question, though queries and responses are stored to improve the service.
What is included in the setup process?
The website says setup includes help desk integration, knowledge base training, customized prompt engineering, fine-tuning with business logic, and initial system configuration. It also says adding the widget to a website is quick and can take about 2 minutes.
Which plan is best for larger teams?
The site suggests Standard and Enterprise for more complex needs. Standard includes advanced data ingestion, deep integrations, intelligent AI actions, and priority support, while Enterprise adds 24/7 priority support, a dedicated account manager, and on-premise deployment.