Be My Eyes
Be My Eyes is a free mobile application that connects blind, low-vision, and visually-impaired users with sighted volunteers and profession...
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What is Be My Eyes?
Be My Eyes is a free mobile app that connects people who are blind or have low vision with a global community of sighted volunteers and AI for real-time visual assistance. The app is available in 150 countries and 180 languages, serving over 750,000 users with more than 8 million volunteers already connected. Through live video calls, volunteers use the user's outward-facing camera to provide real-time descriptions and assist with everyday tasks.
The app offers three powerful tools in one: calling a volunteer for live assistance, using Be My AI for AI-generated image and scene descriptions, and accessing the Service Directory to connect with official company representatives for product support. Be My AI provides vivid image descriptions and context-specific help in 36 languages without needing to connect to a volunteer, assisting with tasks like checking makeup, translating text, and reading digital displays.
Be My Eyes is designed specifically for people who are blind or have low vision, helping them tackle inaccessible parts of everyday life whether at home or at work. The app also supports caregivers and sighted volunteers who want to make a meaningful difference by describing what they see. Recent partnerships include Meta AI glasses, making Be My Eyes the first platform-integrated accessibility tech for blind and low-vision users on Ray-Ban and Oakley Meta AI glasses.
The service is completely free for end-users with free and unlimited calls, available 24/7 globally, and 100% anonymous since volunteers only hear the user's voice and see what they share through their camera. The app is available for iOS, Android, and Windows devices, with the Windows version delivering AI-powered visual interpretation for desktop content.
Be My Eyes pricing
Pricing model: Free
Be My Eyes is completely free for blind and low-vision users. The app is always free of charge with free and unlimited calls. There are no paid plans or subscription fees for end-users. Volunteers also use the app free. The company offers business solutions for companies wanting to provide accessible customer service through the Service Directory, which includes a free demo for businesses.
Be My Eyes pros
- Completely free for all blind and low-vision users
- 24/7 global availability in 150+ countries
- Supports 180+ languages worldwide
- Over 8 million volunteers in the network
- Real-time live video assistance from volunteers
- Be My AI provides instant AI-generated image descriptions
- Service Directory connects to company representatives for product support
- Hands-free access on Meta AI glasses (Ray-Ban and Oakley)
- 100% anonymous - volunteers only see what user shares
- Free and unlimited calls with no cost worries
- Available on iOS, Android, and Windows platforms
- Helps with home appliances, product labels, and expiration dates
- Assists with reading digital displays and computer screens
- Available 8am to 9pm in volunteer's timezone for language matching
- Award-winning app mentioned in Time Magazine's best inventions 2023
- Over half a million blind users worldwide actively using the app
Be My Eyes cons
- Cannot choose a specific volunteer assistant
- Help depends on volunteer availability and response times may vary
- Video and audio usage requires significant data for those with low data plans
- Reliance on smartphone connectivity and internet access
- Be My AI only understands and speaks English by default
- No guaranteed professional-level support consistency
- Users depend on helpers to navigate the world (use at own risk)
- Connection issues reported with calls constantly reconnecting
- AI assistant lacks language option settings for default language
Frequently asked questions about Be My Eyes
Do I have to pay for Be My Eyes or is it free?
Be My Eyes is 100% free for blind and low-vision users. The app is always free of charge with free and unlimited calls. There are no paid plans, subscription fees, or costs for using the service.
How do I connect with a volunteer?
After downloading and registering in the app, select whether you want to sign up as a blind user or sighted volunteer. Allow access to microphone, camera, and notifications. When you request help, the app connects you instantly with a volunteer who will use your phone's outward-facing camera to provide real-time descriptions.
What languages does Be My Eyes support?
Be My Eyes supports 180+ languages worldwide across 150+ countries. Volunteers and users connect based on shared language, and you can connect with volunteers speaking 185 languages. Be My AI provides visual descriptions in 36 languages.
What is Be My AI and how does it work?
Be My AI is a pioneering AI assistant integrated in the Be My Eyes app that provides vivid image and scene descriptions along with in-depth, context-specific help. When logged in as a blind or low-vision user, you can send images via the app to Be My AI, which answers questions about that image and provides conversational AI-generated visual descriptions for tasks like checking makeup, translating text, and reading labels in 36 languages.
What can Be My Eyes help me with?
Be My Eyes helps with using home appliances, reading product labels, matching outfits and identifying clothes, reading product expiration dates and cooking instructions, reading digital displays or computer screens, navigating TV or game menus, operating vending machines or kiosks, sorting music collections or libraries, and sorting paper mail.
How old do I need to be to use Be My Eyes?
Anyone 17 or older may sign up as either a visually impaired user or a sighted volunteer. The registration process takes about 5 steps including selecting your user type, choosing registration method (Facebook, Google, email, or Apple-ID), confirming email, selecting primary language, and allowing camera/microphone access.
What is the Service Directory?
The Service Directory is a free, centralized place in the Be My Eyes app to find accessible service centers from leading brands, businesses, and government departments. It provides contact numbers, services, and country-specific information. Some organizations offer enhanced listings with more details, multiple brand options, and support in different languages.
Is Be My Eyes anonymous?
Yes, Be My Eyes is 100% anonymous. Volunteers only hear your voice and see what you share through your camera. You control what the volunteer sees by directing your phone's camera.
How does Be My Eyes work on Meta AI glasses?
Be My Eyes is the first and only platform-integrated accessibility tech for people who are blind or have low vision available on Meta AI glasses (Ray-Ban and Oakley). Developed with Meta engineers, it provides hands-free access to volunteer calls, private User Groups, and service help from major brands via the Service Directory. Available across North, Central and South America, Europe, Middle East, Asia, and Australia.
When are volunteers available to help?
Volunteers and Be My AI are available globally 24/7. Volunteers receive calls during their daytime hours (8am to 9pm) and you connect with volunteers speaking the same language as you. You can change your language preference and add secondary languages in the app settings.