Certainly
Certainly is a Conversational AI platform designed to create a digital twin of a company's best salesperson. It enables businesses to provi...
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What is Certainly?
Certainly is an all-in-one conversational AI platform that deploys AI agents acting as digital twins of your best customer service agent or salesperson. The platform specializes in customer support, e-commerce, and marketing use cases, resolving support tickets instantly without human intervention while handling routine inquiries 24/7 in over 100 languages. For e-commerce, Certainly's AI shopping assistants guide customers from discovery to checkout with personalized product recommendations, turning browsers into buyers and skyrocketing conversion rates. In marketing, it creates hyper-personalized journeys with unique AI personalities that transform casual visitors into super fans.
Key features include a no-code AI chatbot development platform requiring no flowcharts, decision trees, or code—just two sentences describing what the agent does. The platform integrates with 200+ tools including Shopify, Salesforce, Zendesk, Dixa, Freshdesk, Gorgias, Klaviyo, and Google Analytics. Certainly supports multi-model AI with Claude, GPT-5, Gemini, DeepSeek and hundreds more models from one platform with automatic failover and cost optimization. AI agents deploy across web, WhatsApp, Instagram, Facebook, SMS, email, and QR codes with 99.9% uptime and have handled 50M+ queries for 500+ clients.
Certainly is designed for e-commerce businesses, customer service teams, and marketing departments seeking to automate customer interactions while maintaining personalized, human-like conversations. It serves brands ranging from small businesses to enterprises like Feastables (Mr Beast's brand), Fintiba, QuadLock, Atlantic Pet Products, Rat & Boa, and Lucy & Yak. The platform is ideal for companies wanting to reduce support ticket volume, increase average order volume by 20%, and deliver faster smarter customer interactions without adding headcount.
Certainly pricing
Pricing model: Paid
Certainly offers three transparent AI agent plans with conversation-based billing and a 3-month pilot with no lock-in. Starter plan starts from €449/mo (or €599/mo in some regions) and includes standard terms, up to 1,000 monthly conversations, email and chat handover, zero-party data collection, no-code Conversation Builder, premade content for e-commerce, Shopify integration, and segmentation and filters. Pro plan starts from €1,099/mo (or €1,299/mo) and adds 3 channel integrations, helpdesk integration, custom Webhook Builder, advanced out-of-the-box integrations, premade channel integrations, and product discovery flows. Enterprise plan is bespoke/custom pricing with all channel integrations, Conversational Commerce capabilities, APIs for further customization, intent-based pop-ups for targeted messaging, and proactive campaigns and messaging. Free ticket analyzer tool available for estimating AI resolution rate without signup. Free demo available upon request.
Certainly pros
- No-code chatbot builder requiring no technical skills or coding
- Multilingual support in over 100 languages for global audiences
- 200+ integrations with Shopify, Salesforce, Zendesk, and more
- Multi-model AI flexibility with Claude, GPT-5, Gemini, DeepSeek
- Automatic AI model failover prevents downtime
- Deploy across web, WhatsApp, Instagram, Facebook, SMS, email, QR codes
- 99.9% uptime reliability for continuous customer service
- Handles 50M+ queries demonstrating proven scale
- Resolves support tickets instantly without human intervention
- Increases average order value by 20% for e-commerce
- 500+ trusted brands including Feastables and Fintiba
- 3-month pilot with no lock-in contract
- Conversation-based billing aligns cost with usage
- Human-like personalized conversations not robotic responses
- Built-in product recommendations and shopping assistance
- Zero-party data collection through conversations
- Cost optimization across multiple AI models
- PreMade content templates specifically for e-commerce
Certainly cons
- Pricing starts at €449/mo which may be expensive for small businesses
- No free tier available, only free demo and ticket analyzer tool
- Software can freeze when receiving large amounts of data
- Occasional negative customer reactions to chatting with AI bot
- Enterprise pricing is bespoke requiring sales contact
- Product management lacks reliable internal procedure requiring human commitment
- Limited analytics and reporting compared to dedicated analytics platforms
- Training requires unwavering human commitment for best results
Frequently asked questions about Certainly
What is an AI Agent?
An AI agent is a digital assistant designed to interact with your customers, answer their questions, and help them complete tasks—instantly and at any time. Unlike chatbots, Certainly's AI agents are tailored to your business, providing personalized, human-like conversations that improve customer experiences and reduce your team's workload. They act as a digital twin of your best salesperson or support agent.
How much work must we do ourselves?
Almost none. Certainly handles everything—from building tailored AI agents to integrating them with your systems—so you can start seeing results without adding to your team's workload. The process involves five steps: Discovery (learning about your business), Design (crafting custom solution), Development (building with proprietary platform), Deployment (implementing across channels), and Optimization (continuous monitoring and improvements).
Can the AI interact with customers across platforms?
Yes. Certainly's AI solutions provide seamless engagement across chat, email, social media (WhatsApp, Instagram, Facebook), SMS, and even QR codes—ensuring customers get consistent, personalized experiences wherever they connect with you. You can deploy agents on every channel your customers already use.
How quickly can we start seeing results?
Most customers see measurable improvements within days of implementation—faster response times, reduced support tickets, and increased sales, all with minimal disruption to your operations. The platform is designed for quick deployment without maintenance or supervision required after launch.
What is the difference between Certainly and traditional chatbots?
Unlike traditional chatbots that follow rigid decision trees and flowcharts, Certainly's AI agents use Generative AI and Natural Language Understanding to handle conversations naturally. They require no code, no flowcharts, and no decision trees—just two sentences describing what the agent does. They provide human-like personalized conversations rather than robotic responses.
Which AI models does Certainly support?
Certainly supports multi-model AI including Claude, GPT-5, Gemini, DeepSeek and hundreds more AI models from one platform. You get automatic failover between models, cost optimization, and the ability to switch models in seconds without vendor lock-in to any single AI provider.
What integrations does Certainly offer?
Certainly offers 200+ integrations including Shopify (retrieve order and customer data), OpenAI (generate human-like replies), Zendesk (create and update tickets), Google Analytics (post conversation events), Klaviyo (subscribe chat visitors), Salesforce, Dixa, Freshdesk, Gorgias, and more. Advanced integrations include custom Webhook Builder and APIs for further customization on higher plans.
Is there a free trial or free tier?
Certainly does not offer a free tier but provides a free demo upon request so you can explore features before purchasing. There is also a free ticket analyzer tool where you can paste sample customer support tickets and get a calibrated estimate of how much Certainly's agentic AI could resolve autonomously—no signup required. All paid plans include a 3-month pilot with no lock-in.
What industries does Certainly serve?
Certainly serves e-commerce businesses, customer service teams, and marketing departments across multiple industries. Client examples include fintech (Fintiba for financial services and insurance), phone accessories (QuadLock), food and beverage (Feastables by Mr Beast), pet care (Atlantic Pet Products), fashion and clothing (Rat & Boa, Lucy & Yak), demonstrating versatility across sectors.
How does Certainly's pricing compare to competitors?
Certainly offers transparent conversation-based billing starting from €449/mo for Starter, €1,099/mo for Pro, and bespoke Enterprise pricing. The 3-month pilot with no lock-in provides flexibility that many competitors don't offer. Conversation-based billing aligns costs with actual usage rather than arbitrary seat counts, making it cost-effective as your business scales.