ChattySurvey
ChattySurvey is an AI-powered survey tool that enables businesses to conduct personalized and natural conversations with their customers. The tool uses context-...
Last verified:
What is ChattySurvey?
ChattySurvey is an AI-powered conversational survey tool that transforms traditional static surveys into engaging chat-based conversations. The platform uses AI to generate personalized follow-up questions tailored to each respondent's answers, uncovering deeper insights and delivering 10x more survey responses than traditional survey methods. It replaces boring question lists with friendly, purposeful conversations that make customers feel heard.
Key features include automatically created and optimized survey templates for Net Promoter Score (NPS), Product Market Fit (PMF), and Customer Satisfaction (CSAT) assessments, plus custom survey creation for specific use cases. The platform offers AI-powered analytics that provide actionable recommendations rather than just data points, custom branding with colors and logos, CRM integration, team collaboration features, and seamless embedding into websites or apps with no-code solutions. It also provides personalized follow-ups, advanced statistics, and AI generator for custom templates.
ChattySurvey is designed for product teams wanting to understand customers and achieve quicker market fit, customer success teams seeking constant feedback with deep reasons, and marketing teams looking to uncover customer motivations and identify new opportunities. It serves testers, students, small companies, app developers, medium companies, and enterprises with specific requests, enabling all teams to get more and better insights through qualitative surveys available 24/7.
The tool delivers +96% savings versus current costs without needing dedicated personnel to run interviews, generates +50 key insights per month through non-stop customer research interviews, and achieves +70% engagement rates. It supports English, Spanish, and Italian languages, is GDPR compliant with all data stored in EU data centers, and redacts sensitive data from requests to OpenAI.
ChattySurvey pricing
Pricing model: Freemium
ChattySurvey offers 4 subscription plans: Launch (Free) - unlimited surveys, 50 conversations/month, 5 templates, basic analytics; Basic ($99/month) - unlimited surveys, 500 conversations/month, 5 templates, 3 custom templates, advanced analytics, custom branding, 3 team members, recommendations; Advanced ($295/month) - unlimited surveys, 2000 conversations/month, 5 templates, 7 custom templates, advanced analytics, custom branding, 10 team members, pro recommendations, CRM integration; Enterprise (Contact us) - exclusive custom setup, volume needs, and integration packages. A 14-day trial is available to test the service before committing. No credit card required for initial setup.
ChattySurvey pros
- Delivers 10x more survey responses than traditional methods
- AI-generated personalized follow-up questions for deeper insights
- 70% higher engagement rates with conversational layout
- 96% cost savings without dedicated interview personnel
- Automatically creates and optimizes NPS, PMF, and CSAT templates
- 50+ key insights per month from continuous AI interviews
- No credit card required to start
- 14-day trial available before subscription commitment
- Custom branding with colors, logos, and tone of voice
- CRM integration for Advanced and Enterprise plans
- Advanced analytics with actionable recommendations
- No-code embedding into websites and apps
- GDPR compliant with EU data center storage
- Supports English, Spanish, and Italian languages
- Unlimited surveys on all plans
- Team collaboration features (3-10 members depending on plan)
- Pro recommendations on Advanced plan
- Custom template AI generator on paid plans
- Redacts sensitive data from OpenAI requests
- Data deletion within 30 days on request
ChattySurvey cons
- Only supports 3 languages (English, Spanish, Italian)
- Free plan limited to 50 conversations per month
- Basic and Advanced plans require contacting for pricing initially displayed as $99/$295
- No custom templates on free Launch plan
- Advanced analytics only on paid plans
- CRM integration restricted to Advanced and Enterprise only
- Enterprise plan requires contact for pricing
- Uses OpenAI which may raise data privacy concerns for some
- Limited to 5 templates on all plans except custom generation
- Small team limit on Basic plan (only 3 members)
Frequently asked questions about ChattySurvey
Is there a free plan available?
Yes, ChattySurvey has a free Launch plan ideal for testers, students, and personal use. You can test and run surveys with the free service which includes unlimited surveys, 50 conversations per month, 5 templates, and basic analytics. If you want more functionalities, you can subscribe to the Basic plan.
What languages does ChattySurvey support?
Currently, ChattySurvey supports English, Spanish, and Italian. Additional languages can be requested, and the company will work to make them available as soon as possible.
Can I schedule a demo?
Yes, you can schedule a customized demo. Click the provided link on the website to schedule a day that suits you, and the team will run a customized demo for you.
How is ChattySurvey different from traditional surveys?
ChattySurvey completely redefines how surveys are created and answered. Instead of lists of boring questions, it creates engaging conversations with purpose and meaning through AI-powered chat-based interactions.
Can I customize the branding of surveys?
Yes, you can customize the branding of surveys with your colors, logo, and tone of voice. You can also talk to the company about custom use cases for surveys and branding.
What type of insights will I receive?
You will receive meaningful, concrete information and insights, not just data points that could be interpreted in many ways. It's like having a data scientist on your team but at a fraction of the cost and without waiting time.
How do conversations make people more comfortable?
ChattySurvey uses conversations designed to make people feel more comfortable and open to share their thoughts in a chat-based environment instead of a traditional, static, boring survey. This helps you truly discover what they think, want, and need.
Is ChattySurvey GDPR compliant?
Yes, ChattySurvey is completely GDPR compliant. All data is stored in EU data centers and is always available to you. If you want all data deleted, it will be gone within 30 days.
How does ChattySurvey handle sensitive data with OpenAI?
ChattySurvey uses OpenAI for the chat part of the survey, which is GDPR compliant. The chat is designed to never ask for sensitive details, and they redact sensitive data from requests to OpenAI. On request, they will ask OpenAI to delete your sensitive data too.
What benefits will my business get from ChattySurvey?
You can make people feel heard and truly discover what they think, want, and need, which helps you make better decisions, save money and time. The platform delivers +96% savings versus current costs, +50 insights per month, and +70% engagement rates.