Clarion
Automates healthcare workflows, enhancing patient engagement and efficiency.. [Contact for Pricing]
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What is Clarion?
Clarion is a conversational AI platform designed to automate phone-based workflows for healthcare clinics and practices. Its human-like AI agents handle patient calls, scheduling, prescription refills, billing inquiries, referrals, intake, and post-visit follow-up, freeing staff from repetitive phone work and reducing administrative costs. The platform delivers a seamless, 24/7 patient experience across voice, text, and web channels.
Key features include appointment management (booking, rescheduling, cancellation backfill), referral conversion, billing and insurance support, 24/7 patient support, real-time monitoring dashboards, seamless escalation to human staff, customizable AI agents that mirror a practice's best staff, and enterprise-grade security with HIPAA/SOC2 compliance. Clarion integrates with existing EHR systems (Epic, Cerner, Athena, NextGen, Veradigm) and phone systems via HL7/FHIR/REST standards.
Clarion is built for healthcare practice managers, clinicians, and administrative teams at cardiology, dermatology, value-based care practices, and other medical clinics. It is ideal for practices struggling with high call volumes, no-shows, staff burnout from phone work, and low referral conversion rates. The platform helps clinics scale their practice while improving patient satisfaction and staff retention.
Clarion pricing
Pricing model: Freemium
Clarion uses an outcome-based pricing model. Rather than charging subscription fees or by the minute, Clarion only charges when the AI successfully resolves a patient issue or request. There are no subscription fees or charges by the minute. This aligns Clarion's goals with the practice's - they only succeed when the practice succeeds. No free tier is available.
Clarion pros
- 60% of calls resolved end-to-end without human intervention
- 71% reduction in no-shows with automatic cancellation backfill
- 40% increase in referral conversion rate
- 99% decrease in patient hold time
- 24/7 patient support across voice, SMS, and web channels
- No subscription fees - outcome-based pricing only
- Integrates with Epic, Cerner, Athena, NextGen, and Veradigm EHRs
- HIPAA and SOC2 compliant with enterprise-grade security
- Setup and deployment in just 1-2 weeks without IT involvement
- Customizable AI agent personality matching practice's best staff
- Real-time monitoring dashboards with live interaction insights
- Seamless escalation with full context handoff to human staff
- Spanish language support in addition to English
- RESTful API for custom integrations and workflow automation
- Data never used to train models or shared with other organizations
Clarion cons
- Currently only supports English and Spanish languages
- No free tier available - pay-per-outcome model only
- Specialty-specific customization requires onboarding time
- Outcome-based pricing may be unpredictable for budgeting
- Limited to phone-based workflow automation, not clinical diagnosis
- Requires existing phone system for call forwarding configuration
- May not suit very small practices with minimal call volume
- Custom integration needs require expert team assistance
Frequently asked questions about Clarion
How long does it take to set up Clarion?
Clarion can be up and running in just 1-2 weeks. The dedicated onboarding team works closely with practices to ensure a quick and seamless implementation without requiring IT involvement.
Can I keep my existing phone system when using Clarion?
Yes, Clarion integrates seamlessly with your existing phone system and phone number. The team works with your IT team to configure the integration securely using simple call forwarding configuration.
Does Clarion support languages other than English?
Clarion currently supports Spanish in addition to English. The company is continuously expanding its language capabilities to serve diverse patient populations.
How does Clarion's pricing model work?
Clarion uses an outcome-based pricing model. Rather than charging subscription fees or by the minute, Clarion only charges when the AI successfully resolves a patient issue or request. This means goals are fully aligned - Clarion only succeeds when the practice does.
How does Clarion handle data governance?
Patient data is never used to train models or shared with other organizations. Clarion employs strict access controls, encryption, and industry best practices to keep data secure and compliant with HIPAA and SOC2 requirements.
How does Clarion assure quality?
Clarion provides detailed conversation logs for full transparency. QA workflows allow the practice's team to review AI interactions, provide feedback, and continuously improve performance over time.
Does Clarion have an API?
Yes, Clarion offers a secure, well-documented RESTful API. This allows practices to seamlessly integrate Clarion's AI capabilities into existing systems and workflows, as well as build custom applications on top of the platform.
How does Clarion integrate with my existing systems?
Clarion integrates seamlessly with most popular EHRs right out of the box, including Epic, Cerner, Athena, NextGen, and Veradigm. For phone systems, simple call forwarding configuration is provided. The secure API and support for HL7 and FHIR standards ensure smooth data exchange with other tools.
What specialties is Clarion built for?
Clarion is built for various healthcare specialties including cardiology, dermatology, and value-based care practices. The AI agent is customized to match each practice's specific workflows, from stress test scheduling in cardiology to acne consultations and Mohs surgery in dermatology.
What metrics can practices expect from Clarion?
Practices typically see 60% of calls resolved end-to-end, 71% reduction in no-shows, 40% increase in referral conversion, 99% decrease in hold time, and 50% reduction in administrative costs. Customer satisfaction scores average 71% with 92% call resolution rates.