Concierge by Ava
Concierge by Ava, developed by Navan, is an automated virtual assistant that offers hyper-personalized travel booking services. The tool re...
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What is Concierge by Ava?
Hotel Concierge by Ava is a generative AI-powered virtual assistant from Navan that delivers hyper-personalized hotel booking recommendations in seconds. Acting as a personalized concierge, Ava analyzes travelers' individual preferences and booking patterns to provide tailored hotel suggestions, eliminating the hours of research typically required for trip planning.
Key features include filling out forms automatically, optimizing travel searches around traveler preferences, providing context on suggested bookings, and instantly scouring Navan's database of reviews. Ava considers loyalty program memberships, favored hotel types, preferred amenities (breakfast, gym, pool, pet-friendly), room size (square footage, bed size), and distance from company offices or landmarks. The tool integrates directly into Navan's booking flow rather than acting as a standalone chat.
The concierge shows curated hotel selections within company policy, ranked by the best option for each traveler based on their preferences. It weaves in publicly available information like destination location and hotel reviews to help travelers plan perfect stays.
This tool is designed for EAs, road warriors, leisure travelers, and blended/bleisure travelers who frequently book travel and want personalized recommendations without the cumbersome process of searching, clicking, sorting, and comparing hotels manually.
Concierge by Ava pricing
Pricing model: Free
The press release does not specify separate pricing for Concierge by Ava. It operates as an opt-in web application feature within Navan, the all-in-one travel and expense management platform. Users need to already have a Navan account to access this feature. Navan serves EAs, finance teams, travel managers, and employees, providing companies with real-time visibility, savings, and control. Contact Navan to book a demo for pricing details.
Concierge by Ava pros
- Delivers hotel recommendations in seconds instead of hours
- Hyper-personalized based on individual traveler preferences
- Analyzes personal booking patterns automatically
- Considers loyalty program memberships in recommendations
- Filters hotels within company policy automatically
- Ranks hotels by traveler's personal preferences
- Automatically fills out search forms in the app
- Integrates directly into Navan booking flow, not standalone chat
- Scours Navan database of reviews instantly
- Considers room size preferences (square footage, bed size)
- Accounts for distance from office or landmarks
- Includes preferred amenities like gym, pool, breakfast
- Provides context on suggested bookings
- Can recommend, display, book, and change reservations
- Uses generative AI with multimodal LLM approach
Concierge by Ava cons
- Opt-in web application only, not automatic
- Rolling out to select cities only initially
- Requires existing Navan account to use
- Limited to hotel bookings only, not flights
- Availability restricted during initial rollout
- Weaves in only publicly available information
- Still requires user to transport bags to room
- Dependent on Navan platform integration
Frequently asked questions about Concierge by Ava
What is Hotel Concierge by Ava?
Hotel Concierge by Ava is a generative AI-powered virtual assistant from Navan that acts as a hyper-personalized concierge, providing tailored hotel recommendations informed by travelers' individual preferences and booking patterns in seconds.
How fast does Ava provide hotel recommendations?
Ava delivers hyper-personalized booking recommendations in seconds, whereas the traditional trip planning process can take hours of research across multiple sites.
What traveler preferences does Ava consider?
Ava considers loyalty program memberships, favored hotel type, historically preferred amenities (breakfast, gym, pool, pet-friendly), room size (square footage, bed size), and distance from company office or other landmarks.
Is Concierge by Ava available to everyone?
Concierge by Ava operates as an opt-in web application and was rolling out to select cities soon after launch, so availability may be limited during the initial rollout phase.
How does Ava ensure hotels meet company policy?
Ava returns a carefully curated selection of hotels that fall within the traveler's company policy, which is essential for business travelers, and ranks them according to personal preferences.
What information does Ava combine for recommendations?
Ava combines traveler preferences from their profile with public information like the hotel's distance from the office where the traveler is headed and the property's user reviews.
Can Ava book and change hotel reservations?
Yes, the hotel concierge can recommend, display, book, and change hotel reservations, solving the longstanding personalization issue in travel booking.
How is Ava different from other AI travel tools?
Navan has integrated Ava directly into the booking flow of the web application, unlike other AI-powered tools that act as standalone chats. Ava has broken out of the chat box and interacts directly with the Navan platform.
Who benefits from Concierge by Ava?
EAs, road warriors, leisure travelers, and blended/bleisure travelers all benefit from the time savings, with everyone involved in booking travel seeing immediate and dramatic time savings.
Does Ava fill out search forms automatically?
Yes, when you ask Ava to book a hotel, it fills in all the search fields in the Navan app for you based on its knowledge of dates and preferences, though travelers can still adjust dates as needed.