CX Genie
CX Genie is a virtual agent powered by AI that aims to enhance business processes by providing faster, consistent, and tailored customer experiences. It effecti...
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What is CX Genie?
CX Genie is a next-gen AI-powered customer engagement platform that enables businesses to create AI Agents for 24/7 customer support with automated workflows and seamless human collaboration. The platform transforms operations and increases efficiency by up to 500%, serving over 100,000 users across industries. It uses advanced AI agents powered by ChatGPT to automate customer support processes, resolve common issues instantly, and seamlessly hand off complex queries to human agents when needed.
Key features include intelligent conversational AI chatbots, multi-source responses, AI auto-reply in multiple languages with responses under 10 seconds, drag-and-drop workflow builder with visualized workflows, ticket management, helpdesk functionality, emotion and intent detection, AI collect lead forms, custom chat flows, auto-tagging by AI, CSAT reports, auto-collect feedback, and team activity tracking. The platform offers multi-channel support including Facebook Messenger, WhatsApp, and website integration, plus a mobile app for support team notifications on the go. CX Genie learns from conversations for auto-training and can learn product lists to recommend accurate product matches.
CX Genie is ideal for customer support teams, agencies, e-commerce businesses, solo founders, small businesses, companies with small CS teams, brands with large CS teams, and agencies needing to white-label solutions for agency clients. It replaces multiple software solutions (reported by users to replace 6-9 different softwares including Flowise, Botpress, Typebot, N8N, VPS, and GPT 4) while providing the entire customer service operation without any coding required.
CX Genie pricing
Pricing model: Freemium
Free tier: 1 seat only, 200 conversations/month, includes AI Agent, AI Auto Reply, Workflow, Live Chat, Help Desk. No credit card required. Starter plan: 5 seats, 5,000 conversations/month, includes everything from Free plus Workflow, Live Chat, Help Desk. Suitable for solo founders and small businesses. Team plan: 15 seats, 15,000 conversations/month, includes everything from Starter plus Ticket, Mailbox. Suitable for companies with small CS teams. Business plan: Unlimited seats, 60,000 conversations/month, includes everything from Team plus Bot for Multiples Brands, White Label. Suitable for brands with large CS teams and agencies. Enterprise plan: Includes everything from Business plus Custom AI Training Model, SAML SSO, Customized AI Model, 24/7 Support, Specific solution for Enterprise, 99.9% SLA commitment, dedicated infrastructure. Monthly and annual billing available (annual saves up to 16%).
CX Genie pros
- 24/7 AI-powered customer support availability
- Responds to customers in under 10 seconds
- Supports multiple languages for global customers
- No-code platform with intuitive drag-and-drop interface
- Seamless AI-to-human handover for complex queries
- Mobile app for support team notifications on the go
- Replaces 6-9 different software solutions
- Free tier available with no credit card required
- Easy website integration with minimal coding
- Multi-channel support including Facebook Messenger and WhatsApp
- Auto-training feature leveraging previous conversations
- Visualized workflow builder for custom chat flows
- Emotion and intent detection capabilities
- AI collect lead forms for qualification
- Automatic tagging by AI
- CSAT reports for performance tracking
- Ticket management for organized support
- Helpdesk for managing large support teams
- Product list learning for accurate recommendations
- White label capability for agency clients to resell
- Active Discord community with real-time support
- Quick developer feedback and excellent support
- Constantly added and improved features
- Templates available for quick go-live in minutes
CX Genie cons
- Still has some bugs requiring tweaking and fine-tuning
- Free tier limited to 1 seat only
- Free tier only 200 conversations per month
- Starter plan may be insufficient for growing businesses
- Some bugs reported by users
- White labeling limitations on certain tiers
- No free trial available
- Requires time investment to build knowledge base effectively
- Free tier very limited compared to paid plans
- Enterprise plan pricing not publicly disclosed
Frequently asked questions about CX Genie
How do I create an AI Agent with CX Genie?
CX Genie lets you create AI Agents in 3 simple steps: 1) Sign up for free with no credit card required, 2) Customize your AI Agent using templates or build detailed visualized Workflows, 3) Click to connect your AI Agent to any platform you want. No rocket science practice required - everything is designed to be as easy as going for a walk.
What platforms can I connect my CX Genie chatbot to?
You can connect your CX Genie AI Agent to any platform you want. The platform supports multi-channel support including Facebook Messenger, WhatsApp, and website integration. Users report quick and easy integration with Facebook Messenger where customers can directly interact with the bot within Messenger.
How does the AI-to-human handover work?
CX Genie automatically sends a notification to a human agent when there is a complex question it doesn't have the answer to. You can also create a message flow to trigger a human agent manually. This provides a smooth transition from AI to human assistance when needed, ensuring customers get help for complex inquiries.
Does CX Genie offer a free tier?
Yes, CX Genie offers a free tier that starts right away with no credit card required. The free plan includes 1 seat only and 200 conversations per month. It includes AI Agent, AI Auto Reply, Workflow, Live Chat, and Help Desk features. You can try it free and see how AI works before upgrading.
How does CX Genie learn and improve over time?
CX Genie has an auto-training feature that leverages previous conversations. The more you invest time building the chatbot's knowledge base and feed it with answers to common questions, the better it responds to customer inquiries. It also uses learning from conversations to continuously improve its responses.
What is the white label feature and who is it for?
The white label feature is included in the Business plan and allows agencies to resell the CX Genie solution to their agency clients. It enables brands with large CS teams and agencies to offer the AI-powered customer support solution under their own brand to their clients.
How fast does CX Genie respond to customers?
CX Genie provides AI auto-reply in multiple languages and responds to customers in under 10 seconds. This ensures instant 24/7 AI-driven assistance around the clock without costly infrastructure.
What analytics and reporting features does CX Genie offer?
CX Genie offers CSAT reports to track team performance, team activity tracking, and analytics and insights that empower data-driven decisions to improve customer experience. The helpdesk feature allows tracking performance with CSAT reports.
Can CX Genie handle product recommendations for e-commerce?
Yes, CX Genie can learn your product list and recommend the accurate product that matches your customer's need. This feature is particularly valuable for e-commerce businesses looking to enhance customer service and improve conversion rates.
How does CX Genie support team collaboration?
CX Genie includes a Helpdesk feature that makes it easy to manage a large support team with flexible chat assignment methods. It offers ticket management to keep support organized, efficient and stress-free for both team and customers, plus track team activity for better collaboration.