CXassist
CX Assist is an AI-powered tool that automates email responses to boost efficiency and enhance customer experience. It offers personalized,...
Last verified:
What is CXassist?
CXassist is an AI-powered email assistant that automates email responses and organizes inboxes for businesses, founders, freelancers, and support teams. It connects to Gmail or Outlook in one click, trains on your company content (documents, URLs, sent emails), and drafts replies in your unique voice with up to 98% tone match. The tool handles customer support tickets, sales follow-ups, order inquiries, and routine email tasks around the clock.
Key features include automatic email reply drafting, Magic Rewrite for text transformation (formal, friendly, shorter), auto-translation in 100+ languages, smart email categorization (Priority, Support, FYI, Spam), and an Email Queue for tracking status from Pending to Sent. The platform offers custom personas (Sales, Support, Generalist), keyword-based human override rules, domain ignore lists, and a Playground for testing AI performance before going live. The Intelligence Dashboard provides KPIs, sentiment trends, and ROI tracking.
CXassist integrates with Slack, HubSpot, Stripe, and Shopify on the Pro plan, enabling order status lookups, return eligibility checks, and Slack notifications for complex complaints. E-commerce businesses can automatically handle shipping inquiries, refund requests, and product questions. The tool never stores email content, uses OAuth-only authentication, and is GDPR compliant with AES-256 encryption.
The tool is built for sales teams needing instant prospect replies, customer support teams resolving tickets faster, freelancers and solopreneurs drowning in email, marketing agencies managing multiple client inboxes, service-based businesses, and e-commerce stores scaling customer communication.
CXassist pricing
Pricing model: Freemium
Free Trial: 14 days, 150 emails processed (trial lifetime), general persona only, draft mode only, 1 inbox connection, no signature editing, no integrations or webhooks. Starter: $9.99/month, 500 emails processed/month, 1 custom persona, draft mode only (no auto-send), signature editing (text), training with text + files, rules + labels + inbox manager, 1 inbox connection. Pro: $24.99/month, 3,000 emails processed/month, unlimited personas + act-as, auto-send + draft modes, signature branding + HTML, training with text + files + URLs, 2 inboxes, Slack + HubSpot + Stripe + Shopify + Instantly integrations, webhooks + translation. Scale: From $299/month, 25,000 emails/month (5 inboxes included), 5 seats with workspace + roles + audit logs, all integrations, priority support + SLA, contact sales. All plans include SSL encryption, GDPR compliance, and cancel anytime.
CXassist pros
- 14-day free trial with no credit card required
- 98% tone match for personalized AI drafts
- 1-click Gmail and Outlook connection in under 30 seconds
- Auto-translate emails in 100+ languages
- Magic Rewrite transforms text to formal, friendly, or shorter
- Smart categorization labels emails automatically
- Custom personas (Sales, Support, Generalist) for tailored responses
- Keyword-triggered human override for urgent emails
- Integrates with Slack, HubSpot, Stripe, and Shopify on Pro
- Shopify integration for order status and tracking info
- Email Queue shows real-time status tracking and usage
- Playground section to test AI before enabling auto-send
- Domain ignore lists to skip co-workers and automated platforms
- GDPR compliant with AES-256 encryption and OAuth-only auth
- Draft mode and auto-send mode per label on Pro plan
- Intelligence Dashboard with KPIs, sentiment trends, and ROI tracking
- Can train AI on text, files (txt, csv, doc, pdf), and URLs
- Signature editing with HTML branding on Pro plan
- Webhooks support available on Pro plan
- Cancel anytime with no questions asked
CXassist cons
- Free trial limited to 150 emails for entire trial lifetime
- Free trial only offers general persona, no custom personas
- Draft mode only on trial and Starter plan, no auto-send
- Starter plan limited to 500 emails per month
- No integrations or webhooks on Free Trial or Starter plans
- No signature editing on Free Trial plan
- Only 1 inbox connection on Free Trial and Starter plans
- Pro plan required for Shopify and Stripe integrations
- Auto-send to older inbox messages requires caution toggle
- Scale plan pricing starts at $299/month, expensive for small teams
Frequently asked questions about CXassist
Can I cancel my subscription at any time?
Yes, absolutely. You can cancel your subscription at any time with no questions asked. Go to Billing → Manage → Cancel Plan. You'll retain full access until the end of your current billing cycle. They don't offer prorated refunds, but they won't charge you again.
How do I train the AI on my company content?
After signing up, train the AI by uploading your company information, products, pricing, and more. You can add files (txt, csv, doc, pdf), plain text (like hours of operations), or URLs on Pro. The training takes a few minutes depending on file size and quantity. Stay on the screen until it indicates training is complete. You can delete or re-upload content anytime, like when updating a product guide.
What email accounts does CXassist support?
CXassist connects with 1-click to Gmail and Outlook accounts. Setup takes less than 30 seconds with no technical skills needed. The Pro plan supports 2 inbox connections, such as Gmail + Instantly or IMAP + Instantly.
How does the human override feature work?
Keywords are specific words in received emails that trigger human override. Examples include 'purchase', 'emergency', 'promotion', 'outage'. When detected, CXassist doesn't respond and instead sends the email to a designated human review email address you set in settings. Emails CXassist cannot answer from its training set also go to this address.
What personas are available for AI responses?
CXassist offers three "Act as" personas: Sales persona acts like a typical salesperson guiding toward action (quote, purchase); Support persona acts like a support representative with empathy working toward resolution; Generalist persona is a blend of support, sales, and administrative support with a neutral approach. Pro plan includes unlimited personas.
How often does CXassist check my inbox?
You set how often CXassist runs in settings. It checks your inbox for unread messages at whatever frequency you set. The recommended setting is 5-10 minutes for normal operations.
Can CXassist respond to older emails in my inbox?
By default, CXassist only checks for messages created today. However, you can toggle a setting to respond to messages older than the current date. Warning: doing so means CXassist will reply to every unread message in your entire inbox, so use with caution.
What integrations are available?
CXassist integrates with Slack, HubSpot, Stripe, and Shopify on the Pro plan. When connected to Shopify and Stripe, it can look up order status with tracking info, check return eligibility based on your policy, reference product details from training data, and escalate complex complaints via Slack notification. Webhooks are also active on Pro.
How does the Email Queue work?
The Email Queue tracks every email CXassist processes in real-time. It shows status tracking from Pending to Drafted to Sent, usage counter with plan limits (like 247/500 replies used), individual email detail view, and both mobile and desktop layouts. You can also see threaded conversations for every message sent, ignored messages, and those sent to human review.
Is my data secure with CXassist?
Yes. All data is protected with TLS encryption in transit and AES-256 at rest. CXassist uses OAuth only through Google or Microsoft, so they never see your password. They don't sell, share, or train models on your data. You can delete your account anytime. The platform is GDPR compliant.