EcoReturns
EcoReturns is an AI-powered Shopify Returns App that automates the returns process efficiently. It is designed for online store owners to s...
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What is EcoReturns?
EcoReturns is an AI-powered Shopify returns app that automates the entire returns and exchanges workflow for ecommerce brands. It helps merchants reduce refunds by 30%, save up to 80% on operational costs, and cut returns-associated fraud by 20% through intelligent automation. The app provides a fully customizable branded return portal where customers can self-service returns, exchanges, and store credits with real-time updates via email, SMS, or WhatsApp.
Key features include automated RMA processing, shipping label generation with discounted rates, automatic refunds and exchange order creation, AI-powered fraud detection, return routing to multiple warehouses, ChatGPT-powered chatbot support, deep analytics on return reasons by product type, and integrations with 200+ shipping carriers, 3PLs, ERP, OMS, and CRM systems. The app offers multiple exchange options including variant exchanges and any-product-from-catalog exchanges to improve customer retention.
EcoReturns is designed for Shopify merchants and enterprise DTC brands dealing with high return rates, particularly in apparel, footwear, and other high-return verticals. It benefits ecommerce operations teams and CX leaders who want to reduce manual returns work, prevent RTO (return to origin), optimize shipping costs, meet sustainability goals by reducing shipping emissions, and turn returns into revenue through exchange incentives and store credits.
The platform supports migration from competing returns apps like Loop Returns, Aftership, Return Prime, Parcel Panel, and ReturnGo with seamless onboarding that takes just 5 minutes. Merchants can configure custom return policies, return windows, non-returnable items, return reasons and sub-reasons, and automation rules based on fraud signals, product condition, and customer history.
EcoReturns pricing
Pricing model: Freemium
EcoReturns offers a Forever Free plan (free to install) with 20 returns per month, branded return portal, inbuilt discounted shipping labels, unlimited return reasons and policies, and single language support. The Advance Automation plan costs $19/month (or $29/month on Shopify App Store as Smart Automation) with 100 returns/month included ($0.40 per extra return), adding label/exchange/refund automation, branded email notifications, deep analytics, and multi-language support. The Ultimate AI Plan (Scale AI on Shopify) costs $89/month (or $99/month) with 400 returns/month included ($0.25 per additional return/exchange), adding AI-powered tools, ChatGPT-powered returns, unlimited automation, text/SMS/WhatsApp notifications, and API/webhook support. Enterprise plan at $299/month offers custom limits, custom integrations, personalized onboarding, SLA-backed support, and dedicated account manager. Annual billing options save 14-16%. Free trial available.
EcoReturns pros
- AI-powered returns reduction technology cuts returns by 30%
- Automates end-to-end returns workflow including labels, refunds, exchanges
- Fully customizable branded return portal with self-service options
- Reduces operational costs by up to 80%
- Built-in discounted shipping labels save money on carrier rates
- ChatGPT-powered chatbot enhances customer experience
- Fraud detection flags serial returners before refund issuance
- Real-time email, SMS, and WhatsApp updates for shoppers
- Deep analytics show return reasons by product type and revenue loss
- Multiple exchange options including variant and catalog-wide exchanges
- Integrates with 200+ carriers, 3PL, ERP, OMS, CRM via API and webhooks
- Free plan available with 20 returns per month included
- Go live in just 5 minutes with dedicated product expert guidance
- Return routing to multiple warehouses for efficient logistics
- Reduces shipping emissions supporting sustainability goals
EcoReturns cons
- Free plan limited to 20 returns per month only
- Higher-tier plans can be expensive for small businesses at $89-$299/month
- AI-powered features only available on Ultimate AI Plan at $89/month
- Single language support on free plan limits international merchants
- $0.40 per extra return beyond included limits on Smart Automation plan
- No phone support mentioned for lower-tier plans
- Usage-based pricing adds complexity to cost forecasting
- Some advanced features like return sub-reasons only on Scale AI plan
Frequently asked questions about EcoReturns
What is EcoReturns and how does it work?
EcoReturns is the world's first AI-powered eCommerce returns solution that reduces, automates, and manages returns for online brands. It uses artificial intelligence to reduce returns by 30% and save up to 80% of operational costs. The app automates the entire returns workflow including RMA intake, shipping label generation, pickups, refunds, store credits, and exchanges. It provides a customizable branded return portal for customer self-service and integrates with 200+ shipping carriers, 3PLs, ERP, OMS, and CRM systems via API and webhooks.
How long does it take to set up EcoReturns?
EcoReturns lets you go live in just 5 minutes with no lengthy onboarding required. A dedicated product expert guides you through the setup process, making it easy to start automating your returns quickly. The app is designed for quick deployment compared to other returns solutions that require lengthy implementation.
Can EcoReturns reduce my return rate?
Yes, EcoReturns uses a 3-layered AI-powered returns reduction technology that reduces returns for brands by 30%. The AI nudges shoppers toward exchanges or store credits instead of refunds, flags high-RTO orders pre-shipment to protect margins, and uses behavioral science and machine learning to automate return deflection. It also provides analytics on return reasons by product type so you can take action to prevent future returns.
What exchange options does EcoReturns offer?
EcoReturns offers multiple exchange options to improve customer retention. Customers can exchange for a product variant (different size/color) or any product from your entire catalog. The app includes variant exchange first flow on the Smart Automation plan, and exchange payment collection on the Scale AI plan. These exchange incentives help deflect refunds and turn returns into retained revenue.
Does EcoReturns have a free plan?
Yes, EcoReturns offers a Forever Free plan that is free to install with 20 returns per month included. The free plan includes a branded return portal, inbuilt discounted shipping labels, unlimited return reasons and policies, and single language support. It also includes manual approvals and email notifications. This makes it suitable for small businesses just starting with returns automation.
How does EcoReturns prevent return fraud?
EcoReturns uses AI-powered fraud detection to reduce returns fraud by 20%. The system flags serial returners and policy abusers before refund issuance by analyzing fraud signals, product condition, and customer history. Merchants can restrict returns from the EcoReturns dashboard if photos of the product during return show discrepancies. The AI-based growth tools help catch fraudulent returners and prevent RTO (return to origin) before shipment.
What shipping carriers and integrations does EcoReturns support?
EcoReturns integrates with 200+ shipping carriers including Australia Post, Canada Post, DHL, and USPS. It also connects with 3PLs, ERP systems, OMS platforms, CRMs, and dropshipping services via API and webhooks. Popular integrations include Gorgias for customer support and WhatsApp for notifications. You can use inbuilt discounted shipping rates or plug in your own carrier providers.
Can I migrate from Loop Returns or other returns apps to EcoReturns?
Yes, EcoReturns supports seamless migration from competing returns apps including Loop Returns, Aftership, Return Prime, Parcel Panel, and ReturnGo. The app is designed for easy migration to an intelligent AI-powered solution without losing your data or disrupting your operations. Merchants can transition smoothly while gaining AI-powered automation and returns reduction capabilities.
How does EcoReturns support sustainability goals?
EcoReturns takes a sustainable approach to ecommerce by reducing returns, which saves tonnes of emissions caused during shipping. When you reduce returns through AI-powered deflection and exchange incentives, you directly reduce the carbon footprint from return shipments. The app helps merchants meet sustainability goals while increasing revenue and delighting customers, all with a single solution that makes ecommerce more eco-friendly.
What analytics and reporting does EcoReturns provide?
EcoReturns provides high-end return analytics with highly useful data including return reasons by product type, revenue loss to returns, average return rate, most returned products, return/exchange TAT (turnaround time), and revenue saved. The deep analytics and reports on Smart Automation and Scale AI plans help you take action to prevent returns. You can monitor all returns and exchanges details in a single dashboard.