EmailTriager
EmailTriager is an AI email assistant that auto-sorts emails and drafts replies, rebranding to Serif.ai.
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What is EmailTriager?
EmailTriager is an AI-powered personal email assistant that helps users get through their inbox dramatically faster by automatically organizing messages and drafting ready-to-send replies directly in Gmail. The tool connects to your Gmail account and monitors new incoming emails that require a response, then generates draft replies that appear in your inbox after about a minute, ready for quick review and sending.
Key features include True Voice technology that trains on your past emails to create a custom AI model that actually sounds like you, automated triaging that labels every incoming email (Needs Response, Info, Notifications, Ignored, Processing), and continuous improvement as every email you send helps it learn. The tool requires no Chrome extension or browser extension to install, plugs directly into Gmail, and maintains strong privacy with CASA Tier 2 accreditation and Google third-party security auditor verification.
EmailTriager is best for entrepreneurs, business owners, leaders, freelancers handling many client emails, SMBs with repetitive support requests, agencies managing high email volume, and managers needing faster follow-ups. It's particularly beneficial for those who frequently deal with repetitive or similar inquiries through email and want to turns email from a manual task into a review-and-approve workflow.
EmailTriager pricing
Pricing model: Freemium
EmailTriager offers two pricing plans: Starter (Free) - includes processing 1000 emails per month, 10 accepted drafts, and a custom AI model trained on your inbox; Pro ($10/month) - includes unlimited processed emails, unlimited drafts, unlimited accepted drafts, advanced AI model trained on your inbox, and dedicated support with fine-tuning. You can try EmailTriager for free and pay only if it saves you time.
EmailTriager pros
- Plugs right into Gmail without requiring Chrome extension
- True Voice technology learns your personal writing style from past emails
- Drafts appear directly in Gmail inbox ready to review and send
- Automated email triaging with smart labeling system
- No learning curve - plugs and plays immediately
- CASA Tier 2 accredited with Google third-party security verification
- Emails never used to train general AI models - only your private model
- Never auto-sends emails - you keep full control
- Continuously improves as you send more emails
- Process 1000 emails monthly on free Starter plan
- Unlimited drafts and accepted drafts on Pro plan
- Dedicated support and fine-tuning on Pro plan
- Works in the background without changing your email workflow
- Significantly reduces time spent writing and organizing emails
- Helps achieve inbox zero by reducing mental load
EmailTriager cons
- Limited to Gmail users only - not compatible with other email platforms
- Requires initial setup and training for AI to learn communication nuances
- Quality depends on depth and consistency of your email history
- Requires ongoing review to stay accurate
- Does not send emails automatically - manual review needed
- Costs vary with quotas and draft volume by plan
- Not ideal for strict internal compliance environments
- Not suitable for those wanting fully automatic sending
Frequently asked questions about EmailTriager
What should I see when EmailTriager is live?
Once EmailTriager is live, you should start to see drafts for any new email that needs a response. These drafts will show up directly in Gmail and take a little over a minute to appear.
Does EmailTriager send emails on my behalf?
No. EmailTriager will never send emails on your behalf. It only drafts responses for you to review and send.
How does training work?
During training, EmailTriager reads your past emails once and creates a Knowledge Base that contains everything it needs to draft responses to new emails.
If EmailTriager doesn't work for me, how do I remove it? Will my Gmail be affected?
You can remove EmailTriager at any time by deleting it from the console. Your Gmail account will not be affected in any way once EmailTriager is removed.
What is True Voice technology?
True Voice is EmailTriager's feature that trains on your past emails to create a custom AI model that actually sounds like you, making it the only email assistant that actually learns your true voice from historical emails.
How does automated triaging work?
EmailTriager automatically labels every incoming email into categories: Needs Response (emails you need to respond to, where it automatically drafts responses), Info (important emails that don't need a response), Notifications (automated emails and updates), Ignored (other emails that don't need a response), and Processing (emails currently being processed).
Is EmailTriager secure and private?
Yes. EmailTriager has been verified by a Google designated third-party security auditor and is CASA Tier 2 accredited. Your emails are never saved and are only read once to train a completely private model that only you have access to.
Do I need to install a Chrome extension?
No. There's nothing to install, no Chrome extension needed. You just sign in and start getting drafts directly in Gmail.
How does EmailTriager improve over time?
EmailTriager actively gets better the more you use it. Every email you send helps it learn, making it continuously improving based on your past emails.
What happens to my emails during training?
EmailTriager doesn't save or store any email read during training. Everything needed to draft emails is stored in the Knowledge Base created during training, which you can view and delete at any time.