Engati
Engati is an AI-driven chatbot platform designed to facilitate real-time conversations across various channels such as WhatsApp, Messenger,...
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What is Engati?
Engati is an enterprise-grade, AI-native Conversational AI platform powered by eSenseGPT that enables businesses to build, deploy, and manage AI Agents and chatbots across 15+ channels including WhatsApp, Voice, Website, Facebook Messenger, Telegram, and mobile apps. The platform drives revenue growth across the customer experience funnel by automating nurture, conversion, and support journeys through GenAI-powered chatbots, live chat, marketing automation, and a Customer Data Platform (Engati Pulse).
Key features include eSenseGPT (GenAI powered by multiple LLMs like GPT-4 and Bard AI for natural language understanding), a no-code flow builder for creating chatbot conversations, AI Agents for customer acquisition/post-sale expansion/qualification, DocuSense for answering complex queries from documents, omnichannel live chat inbox, WhatsApp Business API integration with WhatsApp Pay, multilingual support in 50+ languages, intent-based campaigns, CRM integrations, advanced analytics with Engati Pulse, and ready-to-use bot templates for various industries. The platform supports both flow-based assistants for defined interactions and GenAI assistants for personalized Engagement at scale.
Engati is designed for CXOs, Heads of CX, Marketing Leaders, and businesses of all sizes from startups to enterprises across industries like insurance, education, e-commerce, healthcare, and finance. It serves companies needing customer support automation, lead generation and qualification, conversational commerce, customer retention, and 24/7 automated support. Notable customers include Tokio Marine Insurance, Qassim University, iMile, UpGrad, PwC, Qatar Insurance Group, and Los Angeles Pacific University.
Engati pricing
Pricing model: Free
Engati offers a Free Forever Starter plan with unlimited conversations up to 50 MAU, FAQ with NLP Engine, basic conversational flow builder, basic message broadcasts, and basic multilingual support. Professional plan starts at $79/month (billed yearly get 1 month free) with unlimited conversations up to 500 MAU + 1 agent, campaign management, and advanced features. Business plan is $249/month with WhatsApp ($199/month without WhatsApp), or $249/month billed yearly get 3 months free with WhatsApp ($199/month billed yearly get 1 month free without WhatsApp), offering unlimited conversations up to 2000 MAU + 5 agents, advanced configurations, advanced & script nodes. Enterprise plan is custom pricing with unlimited conversations up to 10,000+ MAU + 7 agents, full feature set including eSenseGPT GenAI, omnichannel livechat inbox, custom app integrations, unlimited chatbot flows, voice integration, LLM integrations, and vertical-specific integrations. WhatsApp API plans start from just $1/day with 7-day free trial available. Additional add-ons include agent licenses, messaging languages, bot building assistance, and vertical-specific integrations.
Engati pros
- No-code drag-and-drop flow builder accessible to non-technical users
- eSenseGPT GenAI powered by multiple LLMs (GPT-4, Bard AI) for human-like conversations
- Omnichannel support across 15+ channels including WhatsApp, Voice, Web, Messenger, Telegram
- 50+ language multilingual support for global customer engagement
- Train bots in seconds by uploading blogs, documents, policies, and tabular data
- 71-90% of customer queries answered automatically without agent assistance
- 77% reduction in response time and 3X more users handled by bots
- WhatsApp Business API integration with WhatsApp Pay and commerce features
- DocuSense answers complex queries from company documents within seconds
- Seamless CRM and third-party app integrations for marketing, ticketing, analytics
- Engati Pulse CDP provides full-view analytics and customer behavior insights
- Ready-to-use AI chatbot templates customized for different industries and use cases
- Intent-based campaign management with Click-to-WhatsApp Ads (CTWA) support
- Live chat with omnichannel inbox and agent handoff for complex interactions
- Voice integration with multilingual voice agents and voice commerce capabilities
- Enterprise-grade security - enterprise data never shared with third-party LLMs
- Improves agent SLAs by 30% through contextual responses and conversation summarization
Engati cons
- Advanced customization may require additional technical knowledge or support
- Learning curve for users unfamiliar with AI tools and conversational design
- AI may struggle with highly complex queries requiring human intervention
- Many advanced features locked behind paid tiers - limited free tier functionality
- Pricing may be expensive for small businesses and startups
- Integration complexity with some custom enterprise systems
- Occasional glitches reported in platform performance
- Free plan limited to 50 MAU (Monthly Active Users)
Frequently asked questions about Engati
What is Engati and what does it do?
Engati is an enterprise-grade, AI-native Conversational AI platform powered by eSenseGPT that enables businesses to build, deploy, and manage AI Agents and chatbots across 15+ channels including WhatsApp, Voice, Website, Facebook Messenger, and mobile apps. It drives revenue growth by automating customer nurture, conversion, and support journeys through GenAI-powered chatbots, live chat, marketing automation, and a Customer Data Platform called Engati Pulse.
What is eSenseGPT and how does it work?
eSenseGPT is Engati's proprietary enterprise-level GenAI platform for conversational automation that leverages multiple LLMs including GPT-4 and Bard AI. It has natural language understanding capabilities to comprehend context, nuances, and user intentions, enabling dynamic human-like conversations across text and voice. You can train the bot in minutes by uploading content like blogs, documents, policies, and tabular data, then deploy the multi-lingual assistant across multiple channels including voice.
Does Engati offer a free plan or free trial?
Yes, Engati offers a Free Forever Starter plan with unlimited conversations up to 50 Monthly Active Users (MAU), including FAQ with NLP Engine, basic conversational flow builder, basic message broadcasts, and basic multilingual support. They also offer a 7-day free trial for WhatsApp Business API solution starting from just $1/day.
Which channels and platforms does Engati support?
Engati supports 15+ channels including WhatsApp, Voice calls, Website/Landing pages, Mobile Apps, Facebook Messenger, Telegram, Instagram, LinkedIn, Twitter, Skype, Slack, Kik, Line, and Viber. The platform enables omnichannel deployment so businesses can engage customers on their preferred platforms with seamless conversation continuity.
How many languages does Engati support?
Engati supports 50+ languages for multilingual customer engagement, allowing businesses to communicate with customers globally in their preferred language. The multilingual support is available across all plans including the free Starter plan.
Can Engati integrate with my existing CRM and tools?
Yes, Engati offers seamless integration with third-party applications and CRMs you already use for marketing, ticketing, analytics, and growth. The platform provides pre-built integrations as well as custom/DIY integration options. Business and Enterprise plans include native CRM integration and custom app integrations with vertical-specific integrations available as add-ons.
What is the difference between Flow-based Assistants and GenAI Assistants?
Flow-based Assistants use Engati's no-code flow builder to automate defined customer interactions, FAQs, lead qualification, and provide instant 24/7 support across digital channels - ideal for structured, predictable conversations. GenAI Assistants powered by eSenseGPT deliver personalized engagement at scale using generative AI and LLMs, handling lead generation & qualification, assistance, and higher customer satisfaction using your marketing material and content repository - ideal for dynamic, context-aware conversations.
What analytics and reporting does Engati provide?
Engati provides Engati Pulse, a Customer Data Platform (CDP) with full-view analytics that tracks metrics like customer satisfaction, response time, engagement rates, bot performance, and customer behavior insights. Advanced Analytics includes CTWA (Click-to-WhatsApp Ads), chatbot, and campaign analytics. Enterprise plans offer custom reports and broadcast & livechat analytics with intent-based campaign insights.
Does Engati support WhatsApp Business API and WhatsApp Pay?
Yes, Engati is a WhatsApp Business API solution provider offering free 7-day trial. Features include WhatsApp Inbox, broadcast & scheduling, message templates catalog, WhatsApp Pay for conversational commerce, green tick assistance, retargeting campaigns, Click-to-WhatsApp Ads (CTWA), and access to all WhatsApp features including payments and commerce. WhatsApp plans start from $1/day.
Is Engati secure for enterprise use?
Yes, Engati provides enterprise-grade security with top-tier data security preserving user privacy. Enterprise data is safe with Engati or in Enterprise systems but is never shared with third-party LLMs. The platform is secure and scalable suitable for businesses of all sizes, with dedicated Customer Success Manager available for Enterprise plans and priority support for higher tiers.