Fluid Topics
Transform static docs into searchable, personalized content hubs.. [Contact for Pricing]
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What is Fluid Topics?
Fluid Topics is an AI-powered Product Knowledge Platform that unifies all organizational product content—from user manuals and technical guides to API documentation, data sheets, and knowledge bases—into a single intelligent hub. The platform transforms static documentation into personalized, searchable, and action-oriented content experiences, delivering the right information to users and AI systems exactly when and where they need it.
Key features include AI-powered semantic search that delivers precise contextual results, a built-in Portal Designer with WYSIWYG editing for custom documentation portals, core RAG services with embeddings and prompt management, an AI chatbot for real-time support, in-product help with embedded widgets and tooltips, analytics suite for tracking user engagement, enterprise SSO and access controls, offline portal mode, and ready-made connectors to 25+ platforms including Zendesk, Salesforce, Confluence, Paligo, and Madcap Flare.
Fluid Topics serves Fortune 500 companies and tech organizations across enterprise software, medical devices, high-tech, manufacturing, and more. It is designed for documentation teams, CIOs and IT leaders, field service technicians, customer support agents, product engineering teams, and senior leadership seeking to position product knowledge as a strategic asset for AI-first operations.
Fluid Topics pricing
Pricing model: Freemium
Fluid Topics offers a free trial to test most features. The Basic/Standard plan starts at $900 per month. Pro and Enterprise plans are available with custom pricing quotes (tarifs sur devis). Premium plan also requires custom pricing. The platform is SaaS-based with no perpetual license option.
Fluid Topics pros
- AI-powered semantic search delivers precise contextual results every time
- Unifies content from 25+ sources into one central knowledge hub
- Built-in Portal Designer with intuitive WYSIWYG editor for custom portals
- Core RAG services included with embeddings and prompt management
- Real-time translation eliminates need for pre-translating content
- Out-of-the-box AI chatbot for instant self-service support
- In-product help with embedded widgets, chatbot, and tooltips
- No free tier available
- Enterprise-grade security with SSO, IP restrictions, and access controls
- Offline portal mode provides uninterrupted access without internet
- Analytics suite tracks search behavior and content performance in real time
- Ready-made connectors for Zendesk, Salesforce, Confluence, Paligo, Madcap Flare
- MCP server support prepares content for autonomous AI agents
- Document summarization and code sample conversion with AI widgets
- Multi-portal support for unlimited branded portals from one hub
- SEO optimization ensures content ranks on Google and Bing
- Multimedia support for images, audio, video, and 2D/3D graphics
- User engagement features include comments, ratings, and sharing
Fluid Topics cons
- No free tier available - starts at $900/month
- Enterprise and Pro plans require custom pricing quotes
- Primarily focused on enterprise customers, may be overkill for small teams
- Learning curve for full platform configuration and administration
- No public pricing transparency beyond Base plan
- Limited integrations with smaller or niche documentation tools
- AI features require content preparation for optimal performance
- Offline mode may have sync limitations when reconnecting
Frequently asked questions about Fluid Topics
What is Fluid Topics?
Fluid Topics is an AI-powered Product Knowledge Platform that unifies all organizational product content—from user manuals, technical guides, FAQs, API docs, data sheets, and knowledge bases—into a single intelligent hub. It delivers personalized, action-oriented information tailored to the user and situation across all customer touchpoints.
What industries use Fluid Topics?
Fluid Topics serves Fortune 500 companies across enterprise software, medical devices, high-tech, manufacturing, and beyond. Clients include companies like Teradata, Darwinbox, and Hexagon.
Does Fluid Topics have a free version?
Fluid Topics offers a free trial to test most features, but does not have a permanent free tier. The paid plans start at $900/month for the Basic/Standard plan.
What AI capabilities does Fluid Topics include?
Fluid Topics includes core RAG services with embeddings, semantic search, prompt management, production-ready MCP server for autonomous agents, AI chatbot for real-time support, document summarization, real-time translation, code sample conversion, and parts/tools highlighting.
What platforms does Fluid Topics integrate with?
Fluid Topics has ready-made connectors for 25+ platforms including Zendesk, Salesforce, Confluence, Paligo, Madcap Flare, Madcap IXIA CCMS, Adobe Experience Manager, Heretto, Word, HTML5, RWS, Robohelp, Docufy Cosima, SharePoint, Excel, OpenAI, Markdown, Schema ST4, GitHub, YouTube, Jira, and Swagger.
What is the Portal Designer?
The Portal Designer is an embedded WYSIWYG editor that lets you easily build and customize your Content Delivery Portal. You can design home pages, search result pages, and reader page templates while fully controlling layouts, branding, and design elements with complete autonomy.
How does Fluid Topics handle access control?
Fluid Topics provides robust access control features including public and private docs, enterprise SSO, custom domain mapping, and IP restrictions. You can tailor visibility by user group and content metadata without compromising user experience or security.
What analytics does Fluid Topics provide?
The Analytics Suite tracks how users search, navigate, and engage with content in real time. It includes search analytics, user journey metrics, ratings and feedback, case deflection tracking, and insights into what users read before seeking help to identify high-performing content and gaps.
Can Fluid Topics work offline?
Yes, Fluid Topics offers offline portal mode that provides uninterrupted access to critical content even when users are disconnected, ensuring they can access resources anytime, anywhere.
What is the company's history?
Fluid Topics was founded in 1999 by Fabrice Lacroix, Stéphane Loesel, and Jérôme Mainka under the name Antidot. The company brings over 26 years of advanced research in semantic search, artificial intelligence, and content accessibility. In 2014, it launched its Content Delivery Platform, and today positions itself as a Product Knowledge Platform. It is backed by Kennet Partners, Ventech, and Crédit Mutuel Innovation, with 100+ team members across France, Germany, and the US.