Fluidworks
Fluidworks is an innovative AI tool specializing in automating live video calls for SaaS companies. This unique solution is a 'Human Like A...
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What is Fluidworks?
Fluidworks (Onbi) is a voice-first AI onboarding agent that lives inside user sessions in web apps, guiding them in real time with voice and cursor control. The agent crawls every screen, variant, and edge-case of your UI to build click-perfect playbooks that mirror your top Customer Success Manager's walkthrough, creating an interactive onboarding experience that talks, shows, and converts without requiring users to book time or join support queues.
Key features include Voice + Cursor Synergy where the agent narrates and clicks like a live demo, Dynamic Personalization that pulls CRM/CDP data to tailor flows by role, plan, and lifecycle stage, Real-time Error Recovery that detects off-script clicks and reroutes without friction, a Self-Service Playbook Editor allowing marketing or CS teams to update onboarding steps in minutes without developers, A/B Playbook Testing to launch variants and see which flow maximizes completion, and integration with your existing tech stack through instant hooks.
Fluidworks is built specifically for SaaS companies and product-led growth teams looking to double user activation without adding to their Customer Success team. It's proven across 10k+ user sessions and trusted by 100+ modern product-led teams. The tool turns first-time users into power users through smart nudges and adaptive paths that guide users past basics into advanced features, driving deeper adoption.
The agent delivers sub-500ms studio-quality voice plus real cursor control, making onboarding feel like a live screen share with no booking needed. It handles enterprise-grade security with AES-256 encryption at rest, TLS 1.3 in transit, scoped API tokens for least-privilege access, and optional on-prem deployment for sensitive industries.
Fluidworks pricing
Pricing model: Free
Fluidworks offers three yearly-billed plans with a free 7-day trial: Start Plan at $82/month (yearly) for teams needing just a voice rep at the front door, capped at 1,000 unique MAUs, includes voice-only agent, simple discovery questions, self-serve onboarding wizard, and usage analytics. Grow Plan (Most Popular) at $499/month (yearly) for single-use-case teams wanting a visual in-app guide, capped at 3,000 unique MAUs, includes in-app agent that clicks, speaks & showcases product, agent analytics & automatic updates, assisted onboarding with human set-up session, and email support. Scale Plan at $999/month (yearly) for end-to-end lifecycle coverage (Onboarding + Support), capped at 10,000 unique MAUs, includes all Grow features plus multi-agent support for entire product lifecycle, personalized demos per ICP, advanced human-like voice & SDR-level discovery, enhanced analytics & reporting, and Slack + Email support.
Fluidworks pros
- Doubles user activation without adding CS team members
- Voice-first guidance with sub-500ms studio-quality voice
- Real cursor control feels like live screen share
- No booking needed - guides users instantly
- Crawls entire UI to build click-perfect playbooks automatically
- Mirrors top CSM's walkthrough style
- Dynamic personalization by role, plan, and lifecycle stage
- Pulls CRM/CDP data for tailored flows
- Real-time error recovery reroutes off-script clicks
- Self-service playbook editor - no developer needed
- Marketing or CS can update steps in minutes
- A/B playbook testing to maximize completion rates
- Smart nudges guide users to advanced features
- Adaptive paths drive deeper product adoption
- Works with existing tech stack through instant hooks
- Enterprise-grade security with AES-256 encryption
- Optional on-prem deployment for sensitive industries
- Proven across 10k+ user sessions
- Trusted by 100+ product-led teams
- No credit card or sign-up required for trial
Fluidworks cons
- Only available as yearly billing
- Start plan capped at 1,000 unique MAUs
- Grow plan capped at 3,000 unique MAUs
- Scale plan capped at 10,000 unique MAUs
- Start plan is voice-only without cursor control
- Start plan limited to simple discovery questions
- Grow plan only has email support
- Scale plan at $999/month may be expensive for small teams
- 7-day free trial is relatively short
- Primarily designed for SaaS, may not fit all business types
Frequently asked questions about Fluidworks
What is Fluidworks Onbi?
Fluidworks Onbi is a voice-first onboarding guide that doubles user activation without adding to your Customer Success team. It's an AI onboarding agent that lives inside each user's session in your web app, guiding them in real time with voice and clicks. The agent is trained on your UI and guides like a human, crawling every screen, variant, and edge-case to build click-perfect playbooks.
How does the voice and cursor synergy work?
The agent narrates and clicks simultaneously, just like a live demo. With sub-500ms studio-quality voice plus real cursor control, onboarding feels like a live screen share without requiring users to book time. This Voice + Cursor Synergy creates an interactive experience that talks, shows, and converts.
Who is Fluidworks built for?
Fluidworks is built specifically for SaaS companies and product-led growth teams. It's designed for teams who want to double activation without adding to their CS team. The tool is trusted by 100+ modern product-led teams and has been proven across 10k+ user sessions.
How does dynamic personalization work?
Dynamic Personalization pulls CRM/CDP data to tailor onboarding flows by role, plan, and lifecycle stage. This means each user gets a personalized experience that matches their specific situation, making the onboarding more relevant and effective for driving activation and conversions.
Can I update onboarding steps without a developer?
Yes, the Self-Service Playbook Editor allows marketing or Customer Success teams to update onboarding steps in minutes with no developer needed. This self-service capability ensures your onboarding can evolve quickly as your product changes without requiring technical resources.
What is A/B playbook testing?
A/B Playbook Testing lets you launch variants of your onboarding flow and see which one maximizes completion rates. This testing capability helps you optimize your onboarding experience by identifying the most effective paths for guiding users to success.
How does real-time error recovery work?
Real-time Error Recovery detects when users make off-script clicks and automatically reroutes them without friction. This means if a user goes off track during onboarding, the agent recognizes it and guides them back to the right path without creating frustration or blocking their progress.
What security measures does Fluidworks have?
Fluidworks provides enterprise-grade security including AES-256 encryption at rest, TLS 1.3 in transit, and scoped API tokens for least-privilege access. For sensitive industries, there's also optional on-prem deployment available to meet stricter security requirements.
What pricing plans are available?
Fluidworks offers three yearly-billed plans: Start at $82/month for voice-only agent capped at 1,000 MAUs, Grow at $499/month for in-app agent with clicks and speech capped at 3,000 MAUs, and Scale at $999/month for full lifecycle coverage with multi-agent support capped at 10,000 MAUs. All plans include a free 7-day trial with no credit card required.
How does Fluidworks turn first-time users into power users?
Smart nudges and adaptive paths guide users past basics into advanced features, driving deeper adoption. The agent doesn't just cover initial onboarding but continues to guide users toward power user status by introducing them to advanced features at the right time based on their usage patterns and lifecycle stage.