Frankly
Frankly is an AI-powered platform designed to facilitate multi-channel engagement between customers, online communities, and staff. It prov...
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What is Frankly?
FranklyAI is a secure generative AI platform designed for organizations that want to leverage AI tools like ChatGPT within their Microsoft Teams environment. The platform provides controlled, moderated access to pre-approved generative AI models with enterprise guardrails for data privacy, security, and risk mitigation. FranklyAI acts as an intelligent co-worker seamlessly integrated into Teams, enabling smart automation, productivity enhancement, and valuable insights gathering through conversational capabilities.
Key features include access to GPT-4, personalized AI personas (prompts) tailored to organizational use cases, a multilingual interface, enterprise dashboard for monitoring AI usage insights, non-logging data privacy approach, and the ability to create and share custom personas. The platform includes pre-built conversational modules for campaigns covering customer satisfaction, IT change management, consumer insights, event feedback, lessons learnt, and consultation. Admin users can launch campaigns inside Teams conversations to reach all users in a group.
FranklyAI is designed for enterprises, government entities, public companies, and highly regulated industries that need secure, governed AI access. It serves organizations seeking to gather meaningful feedback from team members, automate routine tasks, provide leadership training and scenario-based simulations, and ensure responsible AI usage across the organization while accelerating AI adoption with a clear governance model.
Frankly pricing
Pricing model: Free
FranklyAI offers a paid Business Plan with subscriptions purchasable directly from the Microsoft store. The basic plan starts at $299 NZD per month. There is no free tier - only a free trial available when clicking 'Get Started Free' and 'Start my Trial' to set up an account. The Business Plan includes: access to FranklyAI for Teams, Premium personas, GPT-4 access, 200 messages/day per user limit, 10 file uploads under 10 MB each for querying, non-logging data privacy, improved privacy controls, and dashboard access for insights. Custom Enterprise plans are available for larger companies needing more than 3 simultaneous campaigns - contact [email protected] for discussion. Payment is accepted by credit card using Stripe for secure payments. Users can upgrade anytime by logging into their account and clicking 'PLANS', with new pricing taking effect immediately. Subscriptions can be canceled at any time through the account.
Frankly pros
- Secure generative AI access within Microsoft Teams ecosystem
- Enterprise guardrails for data privacy and security
- Non-logging approach ensures no data is used to train AI models
- Access to GPT-4 for advanced AI capabilities
- Pre-approved generative AI models including ChatGPT
- Custom personas (prompts) tailored to organizational use cases
- Enterprise dashboard for monitoring staff AI usage insights
- Multilingual interface for effective communication
- No staff training required for Teams integration
- Smart automation features streamline routine tasks
- Conversational capabilities gather meaningful team feedback
- Admin role can launch campaigns inside conversations
- Up to 3 simultaneous campaigns on Business Plan
- Premium personas included in paid plans
- Centralized control over organizational generative AI usage
- Clear governance model accelerates AI adoption
- Risk mitigation for unsupervised browser-based AI use
- Improved privacy controls compared to public AI tools
Frankly cons
- Limited to 200 messages per day per user
- Only 10 file uploads allowed (under 10 MB each)
- No free plan available - only paid subscriptions
- Basic plan starts at $299 NZD per month (relatively expensive)
- Requires Microsoft Teams account and linking process
- Only up to 3 simultaneous campaigns on Business Plan
- Enterprise plan requires contacting sales for setup
- Limited to Microsoft Teams environment only
- Cannot access AI models outside Teams interface
Frequently asked questions about Frankly
How do I create a FranklyAI account?
Click the 'Get Started Free' button and then 'Start my Trial' to set up an account. You'll be prompted to set up an account using an email address and provide some basic information. Once you've created your account, you can log in using your credentials on any device.
How do I create and launch a campaign in Microsoft Teams?
Start a Teams meeting with at least 2 participants. Ask Frankly to launch a conversation by typing: @Frankly cmd launch {New-Code} (i.e. @Frankly cmd launch Demo-123). Frankly will ask if you want to start a new conversation - click 'OK'. Populate the required field and click 'Create'. Frankly will now initiate a personal 1:1 conversation with every Teams user in the meeting. To be able to create a campaign, you must link your Microsoft Teams account to the Frankly account first.
How do I link my Microsoft Teams account to Frankly?
Open a modern browser and go to the Frankly Portal (https://app.onfrankly.ai). Log in using your user and password. Go to My Account and click on 'Enable Microsoft Teams'. Enter the User Id and Tenant Id shown by the 'cmd my info' command. Click Save. In Frankly for Teams, go to the More tab. Your account is now linked.
How many simultaneous campaigns can I run?
You can have up to 3 simultaneous campaigns running at the same time with the Business Plan. If you want to have more campaigns running, contact [email protected], and they can help set you up with an Enterprise plan.
What conversational modules are available for campaigns?
FranklyAI has several pre-built conversational modules to choose from when creating a campaign: Customer Satisfaction, IT Change Management, Consumer Insights, Event Feedback, Lessons Learnt, and Consultation. Select 'New Campaign' from the main menu on the left-hand side, give your campaign a name, and select a conversational module.
What are the message and file upload limits?
The paid plan includes a limit of 200 messages per day per user and 10 file uploads (under 10 MB per file) for querying. None of the data is used to train and reinforce any of the AI Models.
How do I find my campaign code for Microsoft Teams?
Log in to your account at the Frankly Portal. Click 'Campaigns' on the main menu on the left-hand side. Here you can see all your codes for all your active and expired campaigns. In Microsoft Teams, click on Frankly and select 'More', then select 'Conversations' to see all your campaigns and codes.
How do I get help with Frankly commands in Teams?
If you get stuck, you can always ask Frankly for a list of commands by typing @Frankly help in the Teams interface. When you ask @Frankly help in a group conversation, it will provide you with a list of commands suitable for group chats. If you want other commands, just ask @Frankly help in a 1:1 chat for more commands.
Can I upgrade or downgrade my subscription plan?
You can upgrade your subscription plan anytime by logging into your account and clicking the 'PLANS' button. If you upgrade your plan, your new pricing will take effect immediately. To downgrade your plan, contact [email protected]. You can cancel your subscription at any time by logging into your account and selecting Cancel Subscription.
What happens if Frankly says something inappropriate?
AI is always learning and Frankly is constantly training it to ensure responses are appropriate. If you come across something inappropriate, let them know by sending a screenshot of the content, the time, the date, and the username of the content to [email protected]. You can also get in touch at [email protected] if you are unhappy with something Frankly has said.