Giosg
Giosg provides AI Agents, live chat, and interactive content to automate up to 95% of customer requests, boosting sales and support efficiency.
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What is Giosg?
Giosg is an enterprise AI platform that automates customer interactions across support, sales, and marketing. Its core product is AI Agents that can handle up to 95% of everyday customer requests automatically, including AI Support Agent for FAQs and troubleshooting, AI Shopping Agent for product recommendations, AI Lead Agent for conversational lead capture, and Internal AI Agent for employee support. The platform combines conversational AI with live communication tools like live chat, video chat, phone, and WhatsApp integration.
Key features include omnichannel deployment (chat, WhatsApp, phone, email coming soon), multilingual support for 70+ languages with auto-translated knowledge bases, rich content responses (images, videos, product cards, forms, buttons), AI-powered reporting with automation rates and sentiment analysis, and low-code integrations via giosg Workflow Builder with CRM systems like Salesforce, HubSpot, Microsoft Dynamics, and e-com platforms like Shopify. The platform uses secure RAG technology to prevent hallucinations and includes enterprise-grade security with ISO 27001 certification, GDPR compliance, and EU-based data storage.
Giosg is designed for B2B enterprises across retail/e-commerce, automotive, banking/financial services, real estate, healthcare, and telecommunications. Customers include major brands like Hyundai, Telia, HOAS, Stellantis, Saldo Bank, and Apotek1. The platform helps teams automate customer requests, double lead-to-sale conversion rates, capture 4X more leads, and improve CSAT by 70%. It's ideal for organizations looking to replace multiple tools with one unified platform for sales, marketing, support, and customer engagement.
Giosg pricing
Pricing model: Paid
Giosg uses sales-led pricing with no public tier ladder. Pricing starts at €790/month for the base offering, billed monthly. Contact sales for a personalized quote. Plans include Starter and Business for small and medium-sized businesses, and Enterprise for larger businesses with custom plans and tailored support. A 10-day free trial is available for the Starter plan. No free version is available.
Giosg pros
- Automates up to 95% of customer requests automatically
- 95% automation rate guaranteed with success stories
- Improves Customer Satisfaction Score (CSAT) by 70%
- Doubles qualified leads with conversational lead capture (2X more leads)
- 3X more qualified leads collected through conversations
- 4X increase in campaign page traffic
- Decreases customer emails by 16% through proactive AI
- 70+ supported languages with automatic language detection
- Auto-translated knowledge bases - train in one language only
- ISO 27001 certified with full GDPR compliance
- All data stored and processed exclusively within the EU
- EU AI Act compliant with enterprise-level security
- AI guardrails prevent hallucinations with multi-source retrieval
- Rich content responses beyond text (images, videos, product cards, forms, buttons)
- Omnichannel deployment across chat, WhatsApp, phone, and email
- Direct integrations with Salesforce, HubSpot, Microsoft Dynamics, Shopify
- Low-code giosg Workflow Builder for custom automations
- 4-week average launch time for first AI Agent version
- 100% success rate on AI Agent launches
- Human handover features seamlessly connect AI to live agents
- AI-generated reply suggestions support human agents
- 86% agent satisfaction rate for internal AI assistance
- Customizable AI personas with brand-specific tone and visuals
- Flexible LLM selection including GPT-4o mini and GPT-5.1
Giosg cons
- No public tier ladder - pricing requires sales contact
- Starting price €790/month may be expensive for small businesses
- No free tier available
- Monthly billing only - no annual discount mentioned
- No self-serve checkout - must contact sales for quote
- Limited public pricing details without tier comparison
- API documentation is gated or requires authentication
- No machine-readable pricing manifest published
- Email support channel marked as
- for AI Agents
- Custom enterprise plans require sales negotiation
Frequently asked questions about Giosg
What types of AI Agents does giosg offer?
Giosg offers four main AI Agent types: AI Support Agent handles FAQs, order questions, troubleshooting, and status lookups giving customers instant help 24/7; AI Shopping Agent guides shoppers with product recommendations, comparisons, and personalized advice that increases conversion and AOV; AI Lead Agent qualifies and captures leads conversationally, asks smart questions, and routes high-quality contacts directly into CRM; Internal AI Agent supports teams with AI-generated replies, guidance, information lookup, and internal processes like an always-on assistant for employees.
Can we use AI Agents internally for employees?
Yes! One of the most popular AI use cases is launching an Internal AI Agent for own employees. You can support human agents with AI-suggested replies, translations, and smart insights straight from your system in real time. It's like giving every agent a helpful sidekick that never takes a break. One customer achieved 86% agent satisfaction rate for their internal AI assistance, meaning almost 9/10 people found the internal AI Agent helpful in their work.
How safe are giosg AI Agents?
Giosg AI Agents meet the highest security standards: ISO 27001 certified, fully GDPR compliant, and all data stored and processed exclusively within the EU. They follow the EU AI Act and never use customer data to train AI models. All traffic is encrypted with end-to-end TLS, systems undergo regular security audits, and a dedicated Data Security Officer ensures continuous protection. For sensitive industries, the VAULT feature provides extra safeguards like encrypted chat logs, restricted IP access, and strong authentication. Giosg is trusted by banks and financial institutions.
How do you prevent AI hallucinations?
Giosg prevents hallucinations with: AI instructions giving general behavior and answer guidelines; fallback instructions for unknown questions; pre-filter algorithm selecting relevant sources for AI generation; adjustable confidence level of AI answers; answer-specific instructions for delicate questions; AI monitoring for testing and improvement; and source citations for verification. Their unique capability doesn't limit the amount of instructions you can give to AI, ensuring Agents stay on the right path whatever the topic.
What languages does giosg AI know and do I need separate training?
No separate training needed! Giosg AI Agent understands and communicates in 70+ languages right out of the box. It automatically detects the customer's language and replies in that same language. The AI knowledge base only needs to be built once in one language. The AI finds answers from that single source and automatically translates both understanding and response for the customer. This means one central knowledge base to manage, instant multilingual support at scale, and consistent service quality across all languages.
Is this an AI chatbot, AI Assistant, or AI Agent?
Giosg explains the evolution: AI chatbots relied on manually built Q&A pairs needing manual setup for every new topic. AI Assistants thanks to generative AI could understand language and learn from existing content without predefined Q&A lists. AI Agents combine the people-facing experience of an assistant with real agentic capabilities - they can take actions behind the scenes, fetch information, update systems, and actually do things. Giosg AI Agents bring together the best parts of assistants and agentic AI, built to act not just chat.
How long does it take to go live with giosg AI Agent?
Usually it takes 4 weeks to launch the first version of the AI Agent. This depends fully on the scope of implementation like the amount of integrations built for the AI. The process includes PreStudy (2 workshops, 1 AI project plan), Build (knowledge bases, integrations, AI instructions), Test (testing environment then soft launch), Launch (go live at agreed scale), Optimize (monitor and adjust), and Expand (scale to new use cases and channels).
Does giosg use ChatGPT?
Giosg AI Agents can use any large language models (LLMs). By default, they use secure Europe-based Microsoft Azure OpenAI GPT. The go-to model is GPT-4o mini due to its accuracy, speed, and cost-efficiency. The newest models like GPT-5.1 are also available. This flexibility allows enterprises to choose their preferred AI language model.
Do you offer consultative support to find relevant AI use cases?
Yes. Before implementing AI Agents, Giosg does a full discovery on what use cases bring most value, what can be expected from AI Agents, which integrations they need to fulfill tasks, and which metrics should be followed to stay on track. You don't need to know exactly what you're looking for from AI - they'll get you there through their consultative discovery process.
How can I use AI Agents on my e-com website?
AI Shopping Agent is the most popular e-com use case. You can give personalized product recommendations and upsell and cross-sell with ease, creating a totally new online shopping experience. You can also help shoppers with order status check-ups, appointment booking, troubleshooting, and newsletter capture. This provides personalized guidance and actionable support that increases conversion and average order value.