Glean
Glean is an enterprise search and knowledge discovery tool designed for modern teams. It enables users to search across all company applica...
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What is Glean?
Glean is the full-stack enterprise AI platform that connects with and deeply understands all your company's data to bring you the answers you need. It functions like an expert who has been at your company since the beginning, read every document, been part of every conversation, knows every employee's expertise, and is ready to assist 24/7. The platform unifies enterprise search, AI Assistant, and AI Agents on your company's context, securely automating real work across every team.
Key features include Glean Search for finding information wherever it lives across apps, Glean Assistant as a personalized AI assistant that adapts to you, Glean Agents that automate work at scale using context and reasoning, Glean Protect for real-time permissions and control, and an open platform with APIs and SDKs for extensibility. Glean connects with 100+ apps including Google Drive, Slack, Jira, Confluence, Microsoft Teams, Salesforce, and more via native, push API, and web history-based connectors.
Glean is designed for enterprises and anyone working in multiple tools daily, including Sales Engineers, support engineers, engineers, R&D teams, sales teams, support teams, and software engineers. It helps teams find information fast, create and summarize content, automate repetitive tasks and workflows, onboard new hires seamlessly, and stay focused on meaningful work.
Glean pricing
Pricing model: Free
Glean does not publish public pricing on its website. It offers customized pricing plans based on factors like organization size and requirements. Industry sources report Glean pricing starts at approximately $50+ per user per month, with AI capabilities often adding around $15 per user per month. The platform uses per-user, per-month pricing with a sales-led process requiring custom quotes, minimum seat commitments, and contract negotiations before buyers see real numbers. An Enterprise plan is available designed for large organizations requiring compliance, RBAC, SSO, and tailored deployment.
Glean pros
- Saves up to 110 hours per user per year
- 93% adoption reached in just 2 years
- Saves new hires 36 hours on onboarding average
- Glean Chat reduces internal support requests by 20%
- Companies recover investment in under 6 months
- Over 100 native app connectors available
- Real-time permissions enforcement for security
- Single-tenant cloud for data protection
- No costly professional services required
- Ready-to-go AI solution out of the box
- Personalized answers built on company knowledge graph
- Clear references to original source for every answer
- Advanced search with semantic understanding
- RAG technology for trusted answers
- Gartner Peer Insights Customers' Choice 2024
- Named Leader in Gartner Emerging Market Quadrant
- Fast Company #1 Applied AI globally in 2025
- Up and running in just 3 weeks
- Fine-grained access controls for content
- Document summaries delivered in seconds
Glean cons
- Pricing not publicly disclosed on website
- Requires sales-led process for quotes
- Custom pricing requires contract negotiation
- Minimum seat commitments may apply
- Enterprise-focused not suitable for individuals
- No free tier for enterprise version
- Primarily targets large organizations
- LLM options may require additional configuration
Frequently asked questions about Glean
What is Glean?
Glean is the full-stack enterprise AI platform that connects with and deeply understands all your company's data to bring you the answers you need. It's like having an expert who has been at your company since the very beginning, read every document, been part of every conversation, knows every employee's expertise, and is ready to assist you 24/7.
What is enterprise search software?
Enterprise search software helps organizations find and access information across apps, documents, and systems. It centralizes knowledge, making it easier for teams to stay productive and informed by connecting an organization's tools, apps, and data into a single platform using AI to analyze queries and retrieve relevant results.
How does Glean make search faster?
Glean's AI understands your query's context — your role, projects, and tools — and instantly delivers the most relevant results. You'll find what you need in seconds with proactive recommendations and intuitive filters, without manual fine-tuning since it continuously trains on your company's unique language and context.
What tools does Glean integrate with?
Glean integrates with over 100 apps, including Google Workspace, Microsoft 365, Slack, Salesforce, Jira, and ServiceNow. Specific connectors include Google Drive, GitLab, ServiceNow, Microsoft SharePoint, OneDrive, Outlook, Box, GitHub, Zendesk, Microsoft Teams, Gmail, Confluence, Slack, Jira, Salesforce, and Dropbox.
What kind of insights does Glean provide?
Glean delivers concise document summaries, key takeaways from meetings, and proactive recommendations based on your work. It provides document summaries in seconds, helps explore insights and research, and delivers personalized answers built on your organization's unique knowledge graph.
What makes Glean different from other enterprise search tools?
Glean doesn't just search for information — it understands your team's context, surfaces proactive recommendations, and connects knowledge across silos. Its intuitive design makes it easy for teams to adopt and love, with no learning curve typically seen with traditional enterprise tech deployments.
Who uses Glean?
Anyone who's working in multiple tools a day at work. Sales Engineers, support engineers, engineers, and R&D teams in general have found Glean helps them save time and effort when collaborating with one another and finding information needed to do their job. It's also used by sales teams, support teams, and software engineers.
How does Glean ensure security and permissions?
Glean runs in your single-tenant cloud, safeguards sensitive content, enforces strict permissions, and intelligently validates every agent action. Every answer is secure, private, and permissions-aware, with real-time indexing that respects existing permissions so users only access what they're authorized to see.
What are the benefits of using Glean enterprise search software?
It cuts down on time spent searching through documents, conversations, or answers by providing a unified search experience. Glean saves up to 110 hours per user per year, saves new hires 36 hours on onboarding, reduces internal support requests by 20%, and helps teams stay focused on higher-value work that makes an impact.
How does Glean Agents work?
Glean Agents use context and reasoning to automate work when you give them a task. Glean enforces agent behavior at runtime so they follow instructions, run to completion, and stay accurate — delivering real work reliably. Sales teams can conduct research and generate prospecting sequences, support teams can deflect tickets, and engineers can draft postmortems or create pull requests automatically.