Handler
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What is Handler?
Handler is the governance layer between AI agents and your system integrations. It gives every agent its own identity called an agent_profile, with user-specific permissions, action-level rules, and a permanent audit trail of everything the agent does. Handler acts as the runtime between your agents and your systems, ensuring multi-user agents act with control built in.
Key features include profile-level identity where each agent is bound to real members (no shared service accounts), action-level rules that allow, require approval, or block actions per profile, and an append-only audit log with one row per call that exports to Splunk, Datadog, S3, or REST. Handler supports Custom Agents from OpenAI, Claude, and Gemini, and integrates with 184+ services including Gmail, GitHub, Notion, HubSpot, LinkedIn, Slack, Zendesk, and Salesforce.
Handler is designed for enterprise teams deploying AI agents who need governance, compliance, and visibility. IT teams can manage agents the way they manage people from one console with controls they expect. The platform is Article 12 (EU AI Act) ready, with the gaze sitting on the profile not the person, making it ideal for organizations needing audit evidence and regulatory compliance.
Handler pricing
Pricing model: Freemium
Handler uses a per-profile pricing model with no credits. Basic plan is $30/month and includes a $30 allowance, all 7 superpowers, per-profile governance, and full audit trail. Overage is pay-as-you-go at the same rates. Rates are $2 per profile per month and $0.005 per call (for every call whether BYOK or superpower). Enterprise plan is custom-priced and includes custom allowance, SSO/IdP integration, dedicated support, SLA guarantees, and volume pricing.
Handler pros
- Profile-level identity bound to real members, not shared service accounts
- Action-level rules allow, require approval, or block per profile per action
- Append-only audit log with one row per call for complete traceability
- Exports audit trail to Splunk, Datadog, S3, or REST for SIEM integration
- Plugs into existing IdP for seamless identity management
- 184+ integrations and 200+ connected services available
- Approvals route to Slack, Telegram, or email channels you choose
- Supports OpenAI, Claude, and Gemini custom agents
- Article 12 EU AI Act ready with profile-based governance
- Per-profile governance with full audit trail included
- No credits model - pay per profile with real dollars
- $30 monthly allowance included with Basic plan
- All 7 superpowers included in Basic plan
- Queryable and exportable audit evidence written once
- Multi-user agents with control built in from the start
Handler cons
- $2 per profile per month adds up for many agents
- $0.005 per call rate can become expensive at scale
- handler_generate superpower charged at 2x provider cost
- Basic plan limited to $30 allowance before overage
- Enterprise plan pricing is custom/not publicly listed
- Requires Node 22+ and pnpm for setup
- Full power only on Linux with Docker + Firecracker
- macOS users limited to Docker performance
Frequently asked questions about Handler
What is Handler?
Handler is the governance layer between your agents and your integrations. Every agent acts as a real member, every action passes a rule, and every call is recorded. There are no shared service accounts and no invisible writes. It provides profile-level identity, action-level rules, and one audit row on every call.
How does Handler handle identity?
Handler uses profile-level identity where each agent is a profile bound to real members. No shared service accounts are used. It plugs into your existing IdP (Identity Provider), allowing you to manage agents the way you already manage people from one console with the controls your IT team expects.
What are action-level rules?
Action-level rules let you allow, require approval, or block actions per profile and per action. Approvals route to the channels you choose like Slack, Telegram, or email. Rules are configurable per profile with permissions like read, auto, send, approve, delete, or blocked.
What does the audit log include?
The audit log is append-only with one row per call. Each row includes profile, member, action, input, output, outcome, latency, and timestamp. It is queryable and exportable to your SIEM like Splunk or Datadog, and is Article 12 ready with the gaze sitting on the profile not the person.
Which AI models does Handler support?
Handler supports Custom Agents from OpenAI, Claude, and Gemini. You can bring your own keys (BYOK) or use Handler's superpowers, with all calls going through the governance layer.
What integrations are available?
Handler supports 184+ integrations and 200+ connected services. You can connect your own accounts via OAuth for Gmail, GitHub, HubSpot, Notion, Slack, Zendesk, Salesforce, LinkedIn, and many more. See the available services via GET /v2/connections/catalog.
How does pricing work?
Handler charges per profile with real dollars, no credits. The Basic plan is $30/month with a $30 allowance included. Profiles cost $2/month each. Every call costs $0.005 whether using BYOK or superpowers.handler_generate is charged at 2x provider cost to cover inference overhead. Overage is pay-as-you-go at the same rates.
What superpowers are included?
Handler includes 7 superpowers in the Basic plan. All superpowers except handler_generate are a flat $0.005 per call. The handler_generate superpower is charged at 2x provider cost to cover inference overhead. Superpowers are accessed per profile.
Is Handler compliant with regulations?
Yes, Handler is Article 12 (EU AI Act) ready. The governance sits on the profile not the person, providing proper audit evidence. The append-only audit log provides one row per call with complete traceability including who, agent, tool, args, result, decision, and timestamp.
How do I get started with Handler?
Start by accessing the runtime between your agents and systems via MCP at https://mcp.usehandler.dev/mcp or REST at https://api.usehandler.dev/v2 with Bearer agent-key authentication. Create agent profiles bound to real members, configure action-level rules, and begin governing your agents with full audit trail from day one.