Hemingway
Hemingway is an AI-powered tool designed specifically to automate patient scheduling processes for dental practices. The platform offers features that cover var...
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What is Hemingway?
Newton (formerly Hemingway AI) is an all-in-one operations platform built specifically for dental practices and Dental Service Organizations (DSOs) across the U.S. At its core is Sophia, a conversational AI that works 24/7 to handle the busy administrative work so dental teams can focus on patient care. Sophia manages appointment bookings, recalls overdue patients, collects payments, verifies insurance eligibility, and handles both after-hours and overflow calls with real-time read/write access to your practice management system.
The platform connects calls, schedule, insurance verification, phones, and patient outreach into one unified system. Key features include AI that answers every inbound call 24/7 with no voicemail or hold music, automated recalls with smart waitlists to keep chairs full, real-time insights on calls and conversion rates, purpose-built desk phones with patient caller ID and call routing (or use your existing phones), automatic billing and payment collection, and automated insurance eligibility verification before patients sit in the chair. Newton integrates directly with Dentrix, Eaglesoft, Open Dental, Curve, Denticon, and more PMS systems with real-time two-way sync.
Newton is designed for dental practices of all sizes, from single 4-chair offices to large DSOs and multi-location dental groups. The platform helps practices recapture lost revenue from missed calls, eliminate front-desk burnout from administrative overload, and reduce the number of calls handled directly by staff by about 25%. Most practices go live within a week with dedicated human onboarding, full training, and zero missed calls during the switch. No hardware is required, and the system runs alongside your current setup without disruption.
Hemingway pricing
Pricing model: Free
Pricing is not publicly disclosed on the website. Newton requires interested dental practices to book a demo to discuss pricing. The platform offers modular options: use Sophia for calls only, add insurance verification, add outreach, or upgrade to Newton's full phone system. Practices can bundle what makes sense for their specific needs. The company has raised $3.8M in seed funding and serves hundreds of dental practices and DSOs across the U.S.
Hemingway pros
- Answers every inbound call 24/7 with no voicemail
- Books appointments directly into PMS with real-time read/write sync
- Integrates with Dentrix, Eaglesoft, Open Dental, Curve, Denticon
- Automated insurance eligibility verification before appointments
- Recalls overdue patients and re-engages them daily
- Smart waitlist management fills cancelled slots quickly
- AI collects outstanding payments so staff don't chase balances
- Saves approximately 13 hours of staff time on calls per month
- Generated $34.8k revenue in one month for a 4-chair practice
- Reduces front-desk phone calls by about 25%
- Works alongside existing phones with zero disruption
- Live in days not months with dedicated human onboarding
- Real-time insights on calls, team performance, and conversion rates
- Purpose-built desk phones with patient caller ID available
- Trusted by hundreds of dental practices and DSOs across U.S.
- Handles after-hours and overflow calls automatically
- Customizable scheduling preferences and call handling rules
Hemingway cons
- Pricing not publicly disclosed - requires booking a demo
- Built specifically for dental practices only, not general healthcare
- No public free tier or trial mentioned on website
- Language support details not fully specified on homepage
- Requires PMS integration for full functionality
- Custom setup needed for each practice's scheduling rules
- May require staff training during onboarding week
- Phone system upgrade optional but separate from AI core
Frequently asked questions about Hemingway
What is Newton's AI receptionist, and how is it different from other dental AI tools?
Newton is an all-in-one operations platform built specifically for dental. Sophia, the conversational AI, works 24/7 managing bookings, recalling overdue patients, collecting payments, and verifying insurance. She handles after-hours and overflow calls and books directly into your PMS with real-time read and write access. Newton connects calls, schedule, insurance, phones, and outreach into one system. It integrates with Dentrix, Eaglesoft, Open Dental, Curve, Denticon, and more.
How does Newton handle after-hours and overflow calls for dental offices?
Newton's AI picks up every inbound call 24/7, including new patients, reschedules, cancellations, and after-hours calls. There is no voicemail and no hold music. Sophia handles these calls automatically and books appointments directly into your practice management system with real-time access, ensuring no calls go to voicemail and no slots stay empty.
What does onboarding look like, and how quickly can my practice go live?
A real human guides your team through setup, training, and launch. Newton connects your PMS (Dentrix, Eaglesoft, Open Dental and more) with real-time two-way sync, you customize your scheduling preferences and call handling rules, and the team walks you through every step. Most practices are live within a week with full coverage and zero missed calls from day one. No hardware is required and there is no disruption during the switch.
Does Newton work for DSOs and multi-location dental groups?
Yes, Newton is loved and trusted by hundreds of dental practices and DSOs across the U.S. The platform provides real-time insights on calls, team performance, conversion rates, and operations across every location, making it suitable for dental service organizations and multi-location dental groups that need to manage operations at scale.
Will Newton replace my front desk staff?
No, Newton complements your front desk team rather than replacing them. Sophia helps answer phones and handles administrative items like voicemails, reducing the number of calls handled directly by front desk staff by about 25%. This allows your team to focus on patients and growing production instead of being buried in admin work. One COO noted Sophia 'really complimented our team at the front desk.'
Does Newton handle insurance verification?
Yes, Newton provides automated insurance eligibility verification and breakdown before the patient sits in the chair. This results in fewer denials, fewer surprises, and faster revenue. You can add insurance verification as an add-on to Sophia for calls only, or include it in the full bundle that makes sense for your practice.
Is Newton HIPAA compliant, and how is patient data protected?
Yes, when acting as a Business Associate for covered dental practices, Newton maintains Business Associate Agreements with all Practice Partners. They implement administrative, physical, and technical safeguards for Protected Health Information (PHI), provide HIPAA training to staff, conduct periodic risk assessments, maintain incident response procedures, and handle PHI only for authorized purposes under their agreements. Data is encrypted in transit and at rest with access controls and authentication.
What languages does Newton support, and can it handle Spanish-speaking patients?
The website lists 'What languages does Newton support, and can it handle Spanish-speaking patients?' as a FAQ, indicating language support is a key consideration for the platform. However, specific language details including Spanish support are not fully disclosed on the public homepage and would need to be discussed during a demo to get complete information about supported languages.
What PMS systems does Newton integrate with?
Newton integrates directly with Dentrix, Eaglesoft, Open Dental, Curve, Denticon, and more practice management systems. The integration provides real-time read/write access, allowing Sophia to book appointments, access scheduling information, and update the PMS directly. This ensures seamless two-way sync between Newton and your existing practice management software.
Can I keep my existing phones or do I need to buy new hardware?
You can keep your current phones. Newton offers purpose-built desk phones and smart phones with patient caller ID, call routing, and AI built in as an optional upgrade, but it is not required. Sophia runs alongside your current setup including your existing phones with zero disruption and no missed calls during the switch. No hardware is required to get started.