Hona AI
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What is Hona AI?
Hona AI: Hona is an AI-powered client communication portal software designed specifically for law firms to automate communications throughout the entire client journey from lead capture to case closed. The platform features a 24/7 AI receptionist (Voice AI) that answers lead and client calls, a branded webchat (Leads) to capture and follow up with potential clients, and a client portal with case tracker that lets clients track their case like a package. Hona integrates with existing CRM and case management systems to minimize repetitive communication and manual data entry.
Key features include Voice AI for 24/7 call answering with 31 language support, automated case updates and phase-change text notifications, two-way messaging with clients, intake forms with e-signatures (Engage), automated client onboarding workflows, document sharing and exchange, pain journal functionality, automated Google review requests, and customizable branding. The platform also offers Drip Campaigns, Education resources, and custom automations triggered by CRM/CMS integration.
Hona is designed for personal injury law firms, workers' compensation firms, bankruptcy attorneys, mass tort firms, employment lawyers, criminal law firms, immigration lawyers, and family law practitioners. It serves law firms of all sizes from solo practitioners to larger firms, with over 500 law firms currently using the platform and 308,000 clients having accessed it. The tool is also used by other business types including solar installers, physical therapists, and marketers.
The platform delivers measurable outcomes including a 50% increase in bandwidth for case managers, 100 hours saved per week using Hona's forms, and a 57% increase in 5-star Google Reviews after 30 days of using Engage. One firm achieved 93% portal adoption and reported being able to handle 10-15% more cases after implementing Hona's automated updates and education features.
Hona AI pricing
Pricing model: Freemium
Hona offers month-to-month subscriptions with no contracts and cancel-anytime flexibility. The regular pricing plan starts at $200/month plus a $500 one-time setup fee for 100 minutes/month. The 30-day trial plan is $99/month with a $249 setup fee and includes unlimited calls for 3 months at the discounted trial price. After the 3-month trial, firms choose a plan based on their usage needs. Pricing is tiered based on minutes, ranging from 100 to 3,500 minutes/month. The setup fee is a one-time charge covering onboarding and implementation with the firm's existing phone number. Contact sales or request a demo for custom quotes based on firm size and seat counts.
Hona AI pros
- 24/7 AI receptionist answers calls around the clock
- Captures leads 24/7 without missing after-hours calls
- Reduces repetitive 'what's my case status' phone calls dramatically
- 50% increase in bandwidth for case managers
- 100 hours saved per week using automated forms
- 57% increase in 5-star Google Reviews after 30 days
- 93% portal adoption rate achieved by some firms
- Supports 31 languages for voice AI
- No separate phone number needed - uses existing firm number
- Month-to-month subscription with no contracts
- Cancel anytime without long-term commitment
- Seamless CRM and CMS integrations for automated triggers
- Real-time case tracking lets clients track like a package
- Automated e-signatures reduce manual data entry errors
- Customizable branding for personalized client experience
- Phase-change text notifications keep clients informed automatically
- Intake forms automatically sent with signature collection
- Educational content and videos reduce client questions
- Google review requests automated at case closure
- Simple setup - goes live in approximately 2 weeks
Hona AI cons
- No public pricing - requires demo and sales quote
- Setup fee required ($249 for trial, higher for regular plans)
- Regular plan starts at $200/month plus $500 setup fee
- Limited to 100 minutes/month on regular starting plan
- No free tier available - only 30-day trial at $99/month
- Small ecosystem compared to larger legal tech platforms
- No AI agent support beyond voice receptionist
- Limited advanced features compared to full practice management suites
- No public API documentation for developers
- Security compliance attestations (SOC 2, HIPAA) not publicly visible
- Custom automations require CRM/CMS integration setup
- May not suit firms without existing case management software
- Trial pricing ($99/month) still requires payment upfront
- 31 languages supported but may not include all regional dialects
- Implementation time varies by firm size (around 2 weeks typical)
Frequently asked questions about Hona AI
How long does implementation take?
Implementation typically takes around 2 weeks, depending on the size of the firm. It takes 2 calls over just 2 weeks to go live, and you schedule your first setup call at signup. The setup is described as straightforward and simple compared to traditional case management software implementation.
Can we choose which clients use Hona?
Absolutely. Hona's default setting sends to all clients, but you can easily change that setting on a per-client basis. This gives firms flexibility to roll out the platform gradually or target specific client groups.
Is Hona only for law firms?
No! Hona functions with many different business types. While primarily designed for law firms (personal injury, workers comp, bankruptcy, mass tort, employment, criminal law, immigration, and family law), Hona also services solar installers, physical therapists, marketers, and more.
What does my staff need to do to keep Hona running?
Nothing! The integrations allow for automated, seamless triggers and client communication. Once set up, Hona runs automatically without ongoing staff intervention required.
How does the unlimited trial work?
You get unlimited usage for 3 months for a discounted price of $99/month with a $249 setup fee. After the 3-month trial ends, based on your firm's usage of Voice AI, you'll choose a plan that matches your needs starting at $200/month.
Do I need to get a separate phone number for Voice AI?
Nope. People will call your current number. The Voice AI integrates with your existing firm phone number, so clients and leads continue calling the same number they always have.
What languages are available for Voice AI?
Voice AI currently detects and supports 31 languages, making it accessible for diverse client bases across North America and beyond.
How do I cancel Hona?
Voice AI is a month-to-month subscription that you can cancel at any time. Contact [email protected] to cancel. There are no long-term contracts binding you to the service.
What integrations does Hona support?
Hona integrates with major case management and CRM systems including Filevine, MyCase, CASEpeer, Assembly Neos, Clio, Litify, GrowPath, SmartAdvocate, Salesforce, PracticePanther, and Zapier. These integrations enable automated triggers and seamless data flow between systems.
How does Hona reduce phone volume for law firms?
Hona automates case updates and lets clients track their case like a package, so firms spend less time taking repetitive 'what's happening with my case' calls. The 24/7 AI receptionist handles inbound calls, phase-change texts keep clients informed, the client portal provides educational resources and FAQs, and two-way messaging lets clients communicate without phone calls. Firms report cutting call volume dramatically, with some saving 100+ hours per week.