InnoSearch
Non-profit AI shopping assistant that removes digital barriers for blind and low-vision users to shop and live independently.
Last verified:
What is InnoSearch?
Innosearch AI is an accessibility-first shopping assistant platform designed specifically for blind and low vision users, revolutionizing how they interact with online e-commerce. The platform analyzes reviews, articles, and discussions to help users compare products, find best prices, get product and brand information, and discover top-rated items across over 500,000 retailers with more than 1 billion products available.
Key features include a generative AI assistant that understands user needs through natural language conversation, real-time product recommendations based on e-commerce data, AI-generated image descriptions for accessibility, flash deals with savings up to 60%, voice-powered shopping via phone calls (Shop by Phone), flight booking from all airlines and airports, and human-led customer support. The platform also provides expert buying guides, price tracking, review summaries, and the ability to weigh pros and cons of similar items.
Innosearch AI is primarily for blind and low vision individuals who need accessible e-commerce solutions, but also serves any shopper wanting to compare products and find best deals. The platform is available in the United States, United Kingdom, Canada, and Australia, with accessibility-first design ensuring users can shop completely independently without third-party redirects or confusing navigation.
The platform offers free shipping and free returns on every purchase with a 30-day return window, no subscription costs or delivery fees, and guarantees all purchases. Users can shop via the website or by calling 1-855-SHOP-GPT, making the service accessible even without internet access.
InnoSearch pricing
Pricing model: Free
Innosearch AI is free to download and use with no subscription costs. Basic access allows users to utilize core features for free including product search, price comparison, AI assistant chat, and flight booking. Premium subscription plans are available that unlock advanced functionalities like personalized shopping recommendations, priority access to exclusive discounts, and price tracking alerts. The platform covers all shipping and delivery fees at no additional charge to customers. Innosearch makes commissions on sales paid by retailers rather than charging customers. A $5 off discount code (OFF5) was offered for first purchases of $20+ at launch.
InnoSearch pros
- Fully accessible platform designed specifically for blind and low vision users
- Over 1 billion products across 500,000+ retailers
- Free shipping on all orders in US, UK, Canada, and Australia
- Free returns within 30 days with no restocking fees
- Generative AI assistant with natural language conversation
- Shop by Phone feature - shop without internet via voice calls
- AI-generated image descriptions for product accessibility
- Flash deals with savings up to 60%
- Real-time price comparison across retailers
- Automated review summaries for confident purchasing
- Flight booking from all airlines and airports
- Special needs accommodation automatically notified to airlines
- Human-led customer support with no long hold times
- No subscription costs or delivery fees whatsoever
- Expert buying guides for informed decisions
- Price tracking and deal alerts for savings
- No unwanted ads or extraneous information
- 3-7 business day shipping for most orders
- Secure payment processing
- Available in 4 countries: US, UK, Canada, Australia
InnoSearch cons
- Limited to 4 countries (US, UK, Canada, Australia)
- No in-store pickup option available
- International deliveries take 10-20 business days
- Food and grocery delivery feature still coming soon
- Some partner retailers may have regional shipping restrictions
- Personalized and perishable goods are non-returnable
- No Apple Mac or Windows PC desktop app native version
- Only 10+ downloads on Android indicating limited user base
Frequently asked questions about InnoSearch
What is Innosearch AI?
Innosearch AI is an accessibility-first platform launched in March 2024 that revolutionizes how blind and low vision users interact with online services. It's a fully accessible digital shopping platform built specifically for blind and low vision users, featuring services like online shopping across 500,000+ retailers with over 1 billion products, flight booking, and upcoming grocery and food delivery. The platform combines generative AI, automation, and human-led customer support to create a barrier-free shopping experience.
How do I shop on Innosearch AI?
You can shop on Innosearch AI in two ways: through the website at innosearch.ai or by calling 1-855-SHOP-GPT (1-855-746-7478) for Shop by Phone. On the website, use the search bar to find products across 500,000+ retailers, filter by store, color, price, and more, then click Buy Now or Add to Cart. With Shop by Phone, simply say what you want like 'Find me a blue water bottle,' get instant details about size, materials, and reviews, then add to cart and checkout with secure payment processing - all through voice commands without apps or internet.
Is Innosearch AI free to use?
Yes, Innosearch AI is free to download and use. There are no subscription costs or delivery fees whatsoever - Innosearch covers shipping at no additional charge to customers. The company makes commissions on sales paid by retailers instead of charging customers. Basic access includes all core features like product search, price comparison, AI assistant, and flight booking. Premium subscription plans are available for advanced features like personalized recommendations and priority discount access.
What countries is Innosearch AI available in?
Innosearch AI is currently available in four countries: the United States, United Kingdom, Canada, and Australia. The Shop by Phone service has expanded to all four countries with dedicated phone numbers: US (1-855-746-7478), UK (+44 7727 247467), Canada (+1 782 222 7467), and Australia (+61 489 267 467). Shipping is free for orders within all four countries, though international deliveries may take 10-20 business days.
What is the return policy?
Innosearch offers free returns on all eligible items within the US, Canada, UK, and Australia with no restocking fees or return shipping costs - they cover those for you. Most items can be returned within 30 days of delivery if they are unused, unworn, in original packaging with all tags and accessories included. Returns are not available for final-sale items, personalized goods, or perishable items. After receiving and inspecting your return (3-5 business days), refunds are processed within 5-10 business days to your original payment method or as Innosearch Credits for future purchases.
How long does shipping take?
Orders are generally processed within 1-2 business days after payment confirmation. Most orders within the US, Canada, UK, and Australia arrive within 3-7 business days after being shipped. You'll receive a shipping confirmation email with tracking information once your order ships. International deliveries may take 10-20 business days depending on the seller's location, carrier handling, and destination. You can also log into your Innosearch account to track your shipment's progress in real time.
What is the AI assistant feature?
The AI assistant is a conversational copilot that uses generative AI to understand your needs through natural language, mimicking real-life shopping. You can chat with it to compare items, summarize reviews, answer product questions about size, materials, ingredients, or scent, and get personalized product recommendations. The AI also provides AI-generated image descriptions for product images, highlights top offers, and provides comprehensive information including reviews, total prices, and shipping options. It integrates expert insights for trusted guidance and empowers informed purchasing decisions.
Can I book flights on Innosearch AI?
Yes, Innosearch AI offers complete flight booking from every major airline and airport in the US and beyond. The AI filters results based on your needs - whether you want the fastest route, lowest price, or specific airlines - so you don't waste time digging through irrelevant options. You can book your entire flight from search to confirmation without ever leaving the Innosearch platform, with no third-party redirects. If you have special needs like traveling with a guide dog, using a wheelchair, or having medical requirements, just tell them during booking and they'll automatically notify the airline with necessary details.
What customer support options are available?
Innosearch provides human-led customer support with instant help - no long hold times or confusing phone trees. You can get support from the AI assistant or by connecting with a real human agent. Contact options include email at [email protected] or [email protected], phone/text at (408) 256-1883, or the US Shop by Phone line at 1-855-746-7478. For flight updates, delays, or assistance during your journey, support is available instantly. The company guarantees all purchases and is committed to ensuring your shopping experience is smooth and enjoyable.
What products can I find on Innosearch AI?
Innosearch AI offers access to over 1 billion products across 500,000+ retailers covering all major online stores. You can find everything from everyday items like water bottles, shampoo, and clothing to electronics, home goods, and more. The platform analyzes reviews, articles, and discussions to help you compare products, find best prices, get detailed product and brand information including size, materials, ingredients, and reviews, and discover top-rated items. Flash deals offer time-sensitive discounts with savings up to 60%. Food and grocery delivery is coming soon as an upcoming feature.