Iokoo
Iokoo is an AI-powered online IT support service that provides instant solutions for software and hardware issues in 26 languages, with escalation to human technicians when needed.
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What is Iokoo?
Iokoo is an AI-powered IT support platform that instantly troubleshoots and resolves software and hardware problems for small businesses, associations, and remote workers. Built on generative artificial intelligence, it provides immediate, pedagogical responses to IT questions and guides users through self-resolution steps. The platform is available as a web application accessible from PC (Windows or Mac) or smartphone, requiring only a single sign-up for unlimited use.
Key features include 24/7 availability day and night, weekdays and weekends, multilingual support in 26 languages, and a hybrid approach combining AI assistance with access to qualified human IT technicians. When the AI cannot solve an issue, users can purchase a ticket to contact a technician who intervenes remotely for complete resolution. The service is ISO 9001 certified and offers a refund if the problem remains unresolved.
Iokoo is specifically designed for small businesses, associations, remote workers, and organizations with abroad offices or non-English-speaking employees. It supports troubleshooting for PC, Mac, smartphones, and peripherals, provides fixes and information for software or hardware usage issues, and offers advice on hardware renewal and software selection.
Iokoo pricing
Pricing model: Paid
Free Access: No subscription cost, AI robot unlimited, but tickets priced at €99 each (VAT excluded). Monthly Subscription: €10 per month plus €49 per ticket (VAT excluded). Annual Subscription: €100 per year plus €49 per ticket (VAT excluded). The first month is free for trial. With a subscription, ticket cost is reduced from €99 to €49. Subscriptions provide unlimited access to conversations with the Iokoo AI robot, but IT support tickets are purchased individually.
Iokoo pros
- Instant AI-powered IT problem resolution in seconds
- 24/7 availability including weekends and holidays
- Supports 26 languages for multilingual teams
- Accessible from PC, Mac, and smartphone
- Single sign-up for unlimited AI conversations
- Hybrid AI + human technician approach
- ISO 9001 certified support service
- Remote technician intervention for complete resolution
- Refund guaranteed if issue cannot be solved
- Pedagogical responses that explain solutions clearly
- Perfect for remote workers and distributed teams
- No subscription required to use the AI robot
- Technician contacts within 15 minutes after ticket purchase
- Helps with hardware renewal and software selection advice
- User-friendly and accessible interface for all organizations
Iokoo cons
- Human technician tickets cost €49-€99 per ticket
- Technical support only available 8:30 AM-6:00 PM Monday-Friday
- No weekend or public holiday technician availability
- Subscription does not include unlimited tickets
- Requires internet connection to access the platform
- First month free but then paid subscription required
- Technician support not available 24/7 despite AI being 24/7
- VAT excluded from all pricing (additional cost)
Frequently asked questions about Iokoo
How does the purchase of a ticket work?
If your request requires human intervention, you can purchase an individual ticket. This grants access to an expert technician within 15 minutes for remote assistance. Simply purchase a ticket through the platform, and customer service will contact you to arrange the technician intervention.
What are the technical support operating hours?
Technical support is available from 8:30 AM to 6:00 PM, Monday to Friday, excluding public holidays and weekends. This is when human technicians are available, while the AI robot remains available 24/7.
How quickly can the technician respond after I purchase my ticket?
Iokoo's customer service will contact you within 15 minutes during business hours (8:30 AM to 6:00 PM, Monday to Friday) to arrange for a technician to assist you remotely.
How to file a complaint?
For any complaints, please complete the complaint form provided on the Iokoo website. The form allows you to formally document and submit your complaint for review.
Does purchasing a subscription entitle me to use the Iokoo robot?
Yes, a subscription provides unlimited access to conversations with Iokoo. You can ask the AI robot questions without any limit during your subscription period.
How do I cancel my subscription?
To manage or cancel your subscription, visit your Stripe account by clicking on your username at the bottom left of the Iokoo page. All subscription management is handled through Stripe.
Does the Subscription Provide Me with Unlimited Tickets?
A subscription gives unlimited access to Iokoo AI, but IT support tickets are purchased individually. The cost per ticket is reduced to €49 with a subscription instead of €99 for free access users.
What platforms does Iokoo support?
Iokoo provides 24/7 multilingual support across various platforms including Mac, Windows, iOS, and Android. It supports troubleshooting for PC, Mac, smartphones, and peripherals.
How do I sign up for Iokoo?
Create a free account on the Iokoo website. After onboarding, you can easily describe your IT issues through a simple interface. You only need to sign up once, then use it as many times as you want.
What happens if Iokoo cannot solve my issue?
If Iokoo cannot solve the issue, you get a refund. The service offers a money-back guarantee if problems persist after technician intervention, ensuring peace of mind for users.