Jochem
Jochem.ai is an internal AI assistant that specializes in customer care-related questions. Leveraging a self-improving knowledge base, Joch...
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What is Jochem?
Jochem is an AI-powered internal knowledge assistant that provides instant answers to customer and employee questions directly within your existing toolstack like Slack, Teams, Zendesk, or Intercom. The tool seamlessly connects to your knowledge sources including wiki articles, PDFs, Excel files, Notion, and Confluence, eliminating the need to search through files and articles manually.
Key features include: instant accurate answers to company knowledge questions, smart expert matching when Jochem can't find an answer (based on expertise), automated capture of new knowledge from expert interactions, continuous self-improvement of the knowledge base, semi-automated feedback to update knowledge sources with approval control, multi-language support (natively Dutch and English), integration plugins for existing tools without IT impact, insights into hot topics and knowledge gaps, automated logging and categorization, and AHT (Average Handle Time) reduction capabilities.
Jochem is designed for customer support departments, customer care agents, SMEs, and enterprises looking to streamline second-line support, improve agent productivity, enhance (e)NPS, reduce dependency on specific employees, and manage knowledge effectively. It serves organizations with 30+ enterprise customers and is ISO 27001 certified and GDPR compliant.
Jochem pricing
Pricing model: Free
The website mentions 'Get your first answer for free within just 5 minutes' for Slack users as a trial option. Specific pricing plans are not publicly disclosed on the website. The tool offers enterprise plans for larger organizations and mentions a basic plan option. Organizations need to contact Jochem for a demo and pricing discussion based on their problems and needs. The solution is available through Microsoft Azure Marketplace where you can deploy in your private tenant. More than 30 enterprise customers currently use the service.
Jochem pros
- Provides instant accurate answers to customer and employee questions
- Seamlessly integrates with Slack, Teams, Zendesk, and Intercom
- Connects to multiple knowledge sources including PDFs, Excel, Notion, Confluence
- Smart expert matching based on expertise when no answer found
- Automatically captures new knowledge from expert interactions
- Self-improving knowledge base that continuously learns
- Semi-automated knowledge feedback with approval control
- Native support for Dutch and English languages
- ISO 27001 certified for enterprise security
- GDPR compliant for data protection
- Available through Microsoft Azure Marketplace for private tenant deployment
- Reduces Average Handle Time by 42%
- Increases first-time right resolution by 22%
- Improves customer satisfaction by 13%
- Eliminates need to search through files and articles
- Provides insights into hot topics and knowledge gaps
- Reduces stress on second-line support teams
- Automated logging and categorization for better insights
- No IT impact during plugin installation
- Works for both customer-facing and internal company questions
Jochem cons
- No publicly available free tier pricing information
- Pricing plans not transparently disclosed on website
- Requires high-quality data sources for successful implementation
- Not a standalone chatbot - works within existing toolstack
- Knowledge updates require approval before being added
- May not work well with completely unstructured knowledge bases
- Enterprise-focused which may be less suitable for very small businesses
- Limited information about standalone features outside integrations
Frequently asked questions about Jochem
How do I implement Jochem within my organization?
Jochem follows an enterprise-ready approach where they help you discover requirements and needs. The process starts with a discovery meeting to uncover your problems and needs. They connect your most important knowledge sources (wiki articles, PDFs, Excel files), install plugins for your tooling without IT impact, and then you can start tagging Jochem to ask questions. For implementation, you can book a demo call to discuss your specific problems and needs.
Which systems does Jochem integrate with?
Jochem integrates seamlessly with CX tools including Slack, Microsoft Teams, Zendesk, and Intercom. It connects to knowledge sources such as Notion, Confluence, wiki articles, PDFs, and Excel files. The solution is also available through Microsoft Azure Marketplace for deployment in private tenants. If your application isn't listed, you can reach out to explore accommodation options.
Is my internal information safe at Jochem?
Yes, Jochem is ISO 27001 certified for enterprise-level security and is GDPR compliant for data protection. The solution is available through Microsoft Azure Marketplace where you can deploy in your private tenant, ensuring your internal information remains secure. The company has years of experience dealing with enterprise SaaS solutions and complex systems.
Is Jochem similar to ChatGPT?
Jochem is more than just an internal ChatGPT. While it uses generative AI like ChatGPT, it has a high focus on security with LLMs, years of enterprise service experience, and crucially includes a self-improving knowledge base that continuously learns from expert interactions. Jochem also provides approval control for knowledge updates and avoids being a 'black box model' by showing sources and allowing human oversight.
What if Jochen doesn't know the answer?
When Jochem can't find an answer in the knowledge base, it automatically matches the question to the most suitable expert within the company based on expertise. A temporary channel is created for the questioner and expert to discuss the case. Jochem then captures useful new knowledge from the expert's comments and feeds it back to the knowledge base after approval, eliminating repetitive questions to experts.
Is the answer provided by Jochem always correct?
Jochem provides accurate answers based on your connected knowledge sources, but the website acknowledges that answers should be verified. The system includes full control where knowledge updates only happen after approval, ensuring you maintain oversight. Jochem also provides access to relevant sources so you can verify the information. The 42% AHT reduction and 22% first-time right improvement metrics demonstrate its accuracy in practice.
Can Jochem manage limited, incomplete, or unstructured knowledge bases?
Jochem helps prevent 'Garbage in = Garbage out' by working with you to ensure data sources are of high quality. They offer consulting to help you achieve quality data sources. While Jochem can connect to various sources including unstructured files like PDFs and Excel, the platform's success depends on data quality, and they provide enterprise-ready consulting to discover requirements and improve knowledge base quality.
Can Jochem deal with complex (enterprise) environments?
Yes, Jochem is specifically designed for complex enterprise environments. The company has years of experience dealing with enterprise SaaS solutions and complex systems. With 30+ enterprise customers, ISO 27001 certification, and availability through Microsoft Azure Marketplace for private tenant deployment, Jochem is enterprise-ready. They offer an enterprise approach with discovery meetings to understand specific enterprise requirements and needs.
How does Jochem handle multiple languages and dialects?
Jochem natively supports Dutch and English languages. It can answer in any language you ask it in, and you can configure Jochem to always answer in a specific language. This multi-lingual capability makes it suitable for international organizations and diverse customer support teams that need to communicate with customers in various languages.
Does Jochem replace any of my existing tools?
No, Jochem does not replace existing tools. Instead, it integrates seamlessly into your existing tech stack as an AI assistant within your tools like Slack, Teams, Zendesk, or Intercom. The solution adds plugins that are easily installed without IT impact, providing answers directly within your customer support tools. Jochem enhances your existing tools by providing instant answers and automating knowledge management while keeping your current workflow intact.