Levity
Levity is a suite of AI automation tools designed to streamline operations in freight management. These include processing sales, orders, and tracking directly ...
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What is Levity?
Levity is a Communication Intelligence platform designed specifically for the global supply chain and freight logistics industry. Instead of simply adding AI to existing chaotic workflows, Levity redesigns operations so humans and AI can work together seamlessly. The platform connects to team inboxes, extracts information from millions of emails and attachments, and automates the actions that follow, freeing teams to focus on building customer relationships instead of repetitive grunt work.
Key features include automated email classification that sorts incoming messages based on custom categories (spot quotes, order entry, track & trace, document handling, arrival notices, accounts receivable, and accounts payable), inbox analytics that reveal repetitive requests and bottlenecks at scale, and a Chat with Data feature that lets ops teams explore operational data using natural language without writing SQL queries. Levity also offers production-grade AI flows, seamless integrations with transportation management systems (TMS) and everyday tools, and enterprise-grade governance with human oversight.
Levity is built for logistics teams, freight brokerages, 3PLs, and supply chain operations teams that handle high-volume email communications. It serves customer service, marketing, operations, HR, and other knowledge workers who need to automate tedious, repetitive tasks involving unstructured data like emails, PDFs, images, and text. The platform has processed over 100 million emails and saved countless working hours across complex, high-volume workflows.
The platform is ISO 27001 certified, SOC 2 certified, and GDPR compliant, with data hosting in Europe for enterprise security requirements. Levity provides custom integrations built by their solutions team and offers implementation specialists for hands-on guidance. The no-technical-setup approach means users can connect inboxes and start automating without data pipelines or engineering tickets.
Levity pricing
Pricing model: Free
Levity does not offer a free plan or self-serve pricing. The platform uses volume-based pricing with a base fee starting at $79/month for self-serve users, plus variable fees from $0.05 to $0.30 per email processed depending on volume. Enterprise pricing is custom-tailored. A free trial is available. Pricing scales based on the volume of emails processed, making it more suitable for medium to large operations with higher email volumes. For exact pricing, users must book a demo and engage with the sales team.
Levity pros
- Speeds up email-based spot quote responses by up to 10 times
- Reduces errors in data entry and order processing through automation
- Allows users to create tailored workflows for specific operational needs
- Automatically categorizes incoming emails and attachments based on custom categories
- Integrates directly with TMS to extract and input order details automatically
- Provides real-time actionable insights into request types and customer sentiment
- No technical setup required - connect inboxes and start immediately
- No analytics expertise needed - ask questions in plain language
- Everyone queries the same source of truth for consistent answers across teams
- Handles messy unstructured data sources like PDFs, emails, and spreadsheets
- Over 100 native integrations covering ERPs, shipping, e-commerce, and databases
- Purpose-built for freight/logistics with domain-specific workflows
- Combines email automation, phone AI, and operations analytics in one platform
- Enterprise-grade security with ISO 27001, SOC 2, and GDPR compliance
- No learning curve for end users - automation runs in background
- Processes over 100 million emails in production
- Custom integrations built by dedicated solutions team
- Human-in-the-loop approach for making important decisions themselves
Levity cons
- Narrowly focused on freight and logistics; not suitable as general-purpose automation
- No self-serve pricing or free trial - requires demo and sales engagement
- Pricing structure may be prohibitive for smaller logistics companies or startups
- May require time to set up and optimize for specific business processes
- Reliance on AI might lead to occasional misinterpretations of complex requests
- Complex or unusual requests may occasionally require human intervention
- Limited public information on specific TMS and tool integrations supported
- Pay-per-email pricing can make costs unpredictable at high volumes
Frequently asked questions about Levity
What is Levity and what does it do?
Levity is Communication Intelligence for the global supply chain that automatically classifies incoming emails and attachments based on custom categories. It connects to inboxes, extracts information from emails, and automates actions so teams can focus on customer relationships instead of manual tagging, sorting, and routing. The platform handles spot quoting, order entry, track & trace, document handling, arrival notices, accounts receivable, and accounts payable.
Who is Levity designed for?
Levity is designed for logistics teams, freight brokerages, 3PLs, and supply chain operations teams that handle high-volume email communications. It serves customer service, marketing, operations, and HR knowledge workers who need to automate repetitive tasks involving unstructured data like emails, PDFs, images, and text. The platform is purpose-built for freight and logistics rather than general-purpose automation.
How does Levity's email classification work?
Levity automatically categorizes incoming emails and attachments based on your specific custom categories such as spot quote requests, track and trace, order entry, document handling, arrival notices, accounts receivable, and accounts payable. This eliminates manual tagging, sorting, or routing as everything is handled automatically by the AI.
Does Levity integrate with my TMS?
Yes, Levity integrates directly with Transportation Management Systems (TMS). It intelligently extracts order details from emails and automatically inputs them into your system. The platform offers over 100 native integrations covering ERPs, shipping, e-commerce, and databases, and also provides custom integrations built by their solutions team.
What is Chat with Data and how does it work?
Chat with Data lets ops teams explore operational data using natural language without writing SQL queries or configuring dashboards. Ask questions in plain language like 'Which carriers have the highest rejection rate?' or 'How many bookings were processed last month?' and get structured answers backed by real operational data from millions of emails. Every answer can become a persistent dashboard widget.
Is Levity secure and compliant?
Yes, Levity is designed for enterprise security with ISO 27001 certification, SOC 2 certification, and GDPR compliance. The ISO 27001 certification shows commitment to a strong Information Security Management System ensuring data protection. Levity also hosts data in Europe for additional privacy requirements. Visit their Trust Center for more details.
How much does Levity cost?
Levity uses volume-based pricing starting at $79/month for self-serve users, plus variable fees from $0.05 to $0.30 per email processed depending on volume. Enterprise pricing is custom-tailored. There is no free plan, but a free trial is available. Pricing scales based on email volume, making it more suitable for medium to large operations. Exact pricing requires booking a demo with the sales team.
Does Levity require technical setup or analytics expertise?
No technical setup is required. Connect your inboxes and Levity structures millions of messages automatically without data pipelines or engineering tickets. No analytics expertise is needed either - ask questions in plain language and get structured, data-backed answers without SQL or dashboard configuration. Anyone on the team can explore the data.
What automation use cases does Levity support?
Levity supports spot quoting (instantly identifying quote requests and extracting load details), order entry (extracting and inputting order details into TMS), track & trace (gathering driver and carrier updates), document handling, arrival notices, accounts receivable, and accounts payable. The platform also provides inbox analytics to spot repetitive requests, handoffs, and bottlenecks at scale.
How does Levity handle complex or unusual email requests?
Levity's AI is designed to handle various email formats and extract relevant details accurately. However, complex or unusual requests may occasionally require human intervention. The platform uses a human-in-the-loop approach that makes the important decisions yourself with human oversight, allowing teams to focus on exceptions and proactively address potential delays.