Liberate
Revolutionizes insurance with AI-driven CX and process automation.. [Contact for Pricing]
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What is Liberate?
Liberate is an AI-powered System of Action designed specifically for the property and casualty (P&C) insurance industry. It provides insurance-native AI agents that handle sales, servicing, and claims through voice, SMS, and email. The platform fully automates claims intake (FNOL), underwriting journeys, and customer service inquiries, enabling insurers to answer 100% of calls 24/7 with zero wait times while delivering 5-star customer service.
Key features include Voice AI that automatically detects and switches between English, French, and Spanish; advanced text-to-speech technology generating natural human-like voices; 80% resolution rate without human agent interaction; warm transfers that provide agents with customer context; out-of-the-box and custom integrations with core insurance systems (Snapshet, Salesforce, Insuresoft, Verisk, CCC, TurboRater, Corelogic); and a real-time analytics dashboard with call transcripts, recordings, sentiment analysis, and a proprietary
Liberate pricing
Pricing model: Freemium
Custom pricing based on carrier size - specific rates are not published publicly. The platform offers custom quotes case-by-case for Liberate Voice Agent (inbound FNOL and policy-service calls with optional outbound campaigns) and Liberate Claims Automation Suite (document ingestion, task orchestration, carrier dashboards). Professional services include workflow discovery, prompt engineering, and integration work. Free trial and free version options are available. The company has raised $72 million to date with a $300 million post-money valuation after Series B funding in October 2025.
Liberate pros
- Answers 100% of calls 24/7 with zero wait times
- 80% resolution rate without human agent interaction
- Fully automates FNOL (First Notice of Loss) claim filing
- Multilingual support automatically switches between English, French, and Spanish
- Natural human-like voice using advanced text-to-speech technology
- No need to hire additional staff for overwhelmed call centers
- Integrates with core insurance systems (Salesforce, Snapshet, Insuresoft, Verisk, CCC)
- Low-code/no-code platform enables rapid deployment without heavy IT involvement
- Warm transfers provide agents with customer context before conversations
- Real-time analytics dashboard with call transcripts and sentiment analysis
- Proprietary smoothness metric measures how human-like interactions are
- Handles complex insurance processes with built-in insurance knowledge
- Customers often don't realize they're speaking to an AI agent
- Documented 263% ROI with 15% sales increase and 23% cost reduction
- Enterprise-grade security with SOC2, CCPA, HIPAA, and PCI DSS certifications
- Data never commingled with other customers - unique instance per organization
- Near-perfect uptime ensures platform availability when needed
- Customizable AI agents tailored to carrier's voice, tone, and workflows
Liberate cons
- Custom pricing only - no public list pricing available
- Consulting-heavy onboarding requiring weeks of discovery work
- No off-the-shelf AMS/CRM connectors - integrations require professional services
- Primarily designed for carriers and large agencies, not small independent agents
- Voice quality can sound robotic in some demos
- Limited AMS connectivity compared to broader insurance software platforms
- Requires professional services team for workflow discovery and prompt engineering
- May be overkill for insurers with low call volumes
Frequently asked questions about Liberate
What is Liberate and what does it do?
Liberate is the System of Action for Insurance - an AI-powered SaaS platform that enables P&C insurers to fully automate claims and underwriting journeys end-to-end. It provides insurance-native AI agents for sales, servicing, and claims that answer 100% of calls 24/7, automate claims intake (FNOL), and deliver 5-star service with zero wait times. The platform handles voice, SMS, and email interactions.
How does Liberate's Voice AI work?
Liberate's Voice AI uses advanced text-to-speech technology to generate natural, human-like voices with empathy and low latency. It automatically recognizes if a customer is speaking English, French, or Spanish and switches to their language. The AI understands context, intonation, and nuances, allowing it to handle complex tasks like identity verification, gathering claim details, and filing claims without human intervention.
What insurance systems does Liberate integrate with?
Liberate integrates with standard insurance systems including Snapshet, Salesforce, Insuresoft, Verisk, CCC, TurboRater, and Corelogic. The platform automatically updates CRM systems, generates leads in rating engines, and handles policy changes and claims management. Integration is rapid to deploy using APIs and supports both plug-and-play connections and tailored integrations to existing core claims and policy systems.
What is the resolution rate for customer calls?
Liberate achieves an 80% resolution rate for customer calls without human agent interaction. The AI handles everything from verifying identity to gathering details and filing claims, making the process quick and hassle-free for customers who can file claims without talking to a customer service representative.
Is my data secure with Liberate?
Yes, Liberate follows top data security practices including encryption and backups. The platform has SOC2, CCPA, HIPAA, and PCI DSS certifications. Unlike typical multi-tenant systems, Liberate never mixes your data with other customers - each organization gets its own unique instance. All data is encrypted both in transit and at rest, including integration credentials and third-party sources.
Does Liberate support single sign-on?
Yes, Liberate supports single sign-on (SSO), allowing you to securely access all integrated systems with just one set of credentials through the user portal. Role-based access controls ensure only authorized users can access data, with customizable role and attribute-based permissions even within the same role.
What is the reporting dashboard like?
The reporting dashboard offers full call transcripts and recordings for quality control, alongside sentiment analysis to capture customer emotions. It grades each conversation on smoothness, a proprietary measure of how natural and human-like the interaction was. The dashboard provides real-time insights into call volumes, response times, and agent performance, with tools for task management, ROI tracking, and performance monitoring.
Can Liberate handle catastrophe situations?
Yes, Liberate is designed for catastrophe scenarios. Its multi-modal claim intake means even without internet, customers can still call to file claims. Customers can also text photos for fast claim resolution. The platform operates 24/7 with no wait times, making it ideal for hurricane season or other catastrophes when call volumes surge and insurers need to scale quickly without hiring additional staff.
What is warm transfer and how does it work?
Warm transfer is a feature where Voice AI equips human agents with context and relevant customer details before handing off a call. This enables informed and meaningful conversations from the start, giving agents confidence to engage with customers right away. The AI provides information about each customer's inquiry so the team can kick off conversations that are informed and meaningful rather than starting from scratch.
How much does Liberate cost?
Liberate uses custom pricing based on carrier size - specific rates are not published publicly. All packages are quoted case-by-case after discovery. The platform offers custom pricing for Liberate Voice Agent and Liberate Claims Automation Suite. Professional services for workflow discovery, prompt engineering, and integration work are included as needed. Free trial and free version options are available.