Monday.com
Work Operating System
Last verified:
What is Monday.com?
monday.com is an AI-powered work platform that helps teams manage projects, workflows, and business processes in one centralized system. The platform combines work management, CRM, service portal, and development project management tools with built-in AI capabilities including a context-aware AI assistant called Sidekick, AI agents that act as an unlimited workforce, and agentic workflows that automate complex cross-functional processes end-to-end.
Key features include drag-and-drop board creation with 200+ templates, customizable column types, multiple board views (Kanban, Gantt, Calendar, Chart, Map), automated workflows with configurable actions, 200+ integrations, real-time dashboards with 15+ widgets, mobile apps for iOS and Android, monday WorkDocs for collaboration, AI columns that run repetitive work within boards, Vibe apps for building custom business software in minutes, and department-specific solutions for PMO & Operations, Marketing, Sales & Revenue, IT & Support, and Product & Engineering.
monday.com is designed for teams of all sizes from freelancers to enterprises, including PMO & Operations teams managing strategic initiatives, marketing teams running campaigns, sales teams managing customer journeys, IT teams delivering service, and product/engineering teams managing sprints and releases. It serves over 245,000 customers worldwide including over 60% of the Fortune 500.
Monday.com pricing
Pricing model: Freemium
monday.com offers a Free plan ($0 forever) for up to 2 seats with 3 boards, 3 Docs, 200+ templates, 8 column types, and iOS/Android apps. Basic plan is $9/seat/month billed annually (1,000 AI credits/month, unlimited viewers, unlimited items, 1 Vibe app). Standard plan is $12/seat/month billed annually (2,000 AI credits/month, 250 automation/integration actions/month, Gantt and Calendar views, guest access, 2 Vibe apps, AI columns). Pro plan is $19/seat/month billed annually (3,000 AI credits/month, 25,000 automation/integration actions/month, private boards, advanced views, time tracking, advanced columns, AI workflow builder, 3 Vibe apps). Enterprise plan starts with 20,000 credits and includes enterprise security/governance, up to 250,000 automation actions/month, portfolio management, resource management, multi-level permissions, tailored onboarding, and 24/7 support with 99.9% uptime SLA. Yearly plans receive 18% discount. Plans minimum 3 users for paid tiers.
Monday.com pros
- Modern, intuitive user interface that is easy to learn
- Highly customizable boards and workflows for any use case
- Built-in Sidekick AI assistant with context-aware capabilities
- AI agents provide unlimited workforce for automated execution
- 200+ native integrations with popular business tools
- 200+ pre-built templates for every industry and use case
- Multiple board views including Kanban, Gantt, Calendar, Chart, and Map
- Real-time dashboards with 15+ widgets for project visibility
- Mobile apps available on both iOS and Android devices
- No-code/low-code automation builder for non-developers
- Free plan available with unlimited time and up to 2 seats
- Enterprise-grade security with ISO/IEC 27001 and 27018 compliance
- Recognized as Leader in 3 Gartner Magic Quadrant reports
- Department-specific products for work management, CRM, service, and dev
- Vibe interface lets you build custom business apps in minutes
- AI workflow builder connects agents and automates across teams
- Guest access for external users without full account access
- Time tracking available on Pro plan for task monitoring
Monday.com cons
- Free plan limited to only 3 boards and 200 items
- Confusing pricing structure with AI credits separate from seat costs
- Basic plan lacks integrations and automations entirely
- Group-based pricing can be expensive for small teams
- Steep learning curve for advanced features and automation builder
- No Timeline, Calendar, or Map views on Basic plan
- Automation actions heavily limited on lower-tier plans
- Mobile app performance issues reported by some users
- No customer support phone number for immediate assistance
- Security loopholes reported by users regarding data access
Frequently asked questions about Monday.com
What is monday.com?
monday.com is an AI-powered work platform that brings people, workflows, and AI agents together on one platform. It helps teams plan, execute, and deliver work with exponential impact through monday Work Management for projects, monday CRM for customer relationships, monday Service for support tickets, and monday Dev for agile product development. The platform features built-in AI assistant Sidekick, AI agents for automated execution, and agentic workflows.
Is there a free version of monday.com?
Yes, monday.com has a free plan of monday work management ideal for freelancers and individual professionals. The Free plan includes up to 2 seats, 3 boards, 3 Docs, 200+ templates, 8 column types, and mobile apps with unlimited time. There is also a 14-day free trial of the Pro plan available for monday work management, monday CRM, and monday dev.
How much does monday.com cost?
monday.com pricing depends on the plan and team size. Plans start from 3 users for paid tiers. Basic is $9/seat/month, Standard is $12/seat/month, Pro is $19/seat/month (all billed annually). Enterprise pricing requires a quote from sales for teams over 40 users. The Free plan is $0 forever for up to 2 seats. Yearly plans receive an 18% discount.
Can you pay for monday.com monthly?
Yes, you can pay monthly for your account by choosing the monthly option on the pricing page. The monthly plan does not include the 18% discount that yearly plans receive, so yearly billing is recommended for savings.
What are AI credits?
AI credits are used for AI features including AI agent workforce, AI meeting notetaker, and Sidekick AI assistant. A typical 3-person team uses 800-1,000 credits per month. 1,000 credits can cover roughly 50 resume screenings, 5 hours of meeting summaries, and hundreds of automated workflow updates. Basic plan includes 1,000 credits/month, Standard includes 2,000, Pro includes 3,000, and Enterprise starts with 20,000.
What payment methods does monday.com accept?
monday.com accepts major credit cards excluding debit cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB, Carte Bleue, and Union Pay. PayPal is also accepted. Enterprise orders meeting minimum fee can pay via invoice. Payment methods may vary by location.
Does monday.com have mobile apps?
Yes, the platform is available on both iOS and Android devices. You can download the monday.com app from the Apple App Store or Google Play Store to stay connected on-the-go and access monday.com from your smartphone.
How secure is monday.com?
monday.com uses advanced security measures to preserve data integrity and privacy, adhering to strict data protection laws. The platform meets internationally recognized security standards including ISO/IEC 27001 and ISO/IEC 27018, and undergoes annual security audits. Enterprise plans include enterprise-grade security, governance, and multi-level permissions.
What if I change my mind after purchasing?
If you've paid for a yearly subscription within the last 30 days and wish to cancel, you are entitled to a partial refund. monday.com will automatically refund the remaining balance from your original purchase. Simply cancel from the Admin section. Past the refund period, no refunds are offered for downgrades.
Do you offer discounted plans for nonprofits?
Yes, monday.com offers discounted pricing for qualified nonprofit organizations and NGOs. They are proud supporters of organizations that do great things worldwide. You can find more information about the nonprofit plan and pricing through their website.