niia by navan.ai
niia by navan.ai is a platform designed to primarily serve in the fashion and e-commerce sectors. It uses artificial intelligence to streamline and elevate the...
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What is niia by navan.ai?
niia by navan.ai is an AI-powered WhatsApp receptionist specifically built for salons. It books appointments, reschedules sessions, and replies to customer inquiries 24/7 through your salon's existing WhatsApp Business number. Niia understands natural conversation, auto-detects and responds in the customer's language (including Arabic, Hindi, English, Tagalog and more), and knows your salon's specific services, prices, hours, and staff availability.
niia by navan.ai pricing
Pricing model: Freemium
14-day free trial with no credit card required until launch. Starter: $49/month includes 500 conversations/month, 2 staff seats, 2 workflows, WhatsApp AI booking, and booking reminders (no AI Analytics). Growth: $99/month (most popular) includes 2,000 conversations/month, 10 staff seats, 10 workflows, WhatsApp AI booking, booking reminders, and AI Analytics. Pro: $199/month includes unlimited conversations, unlimited staff seats, unlimited workflows, WhatsApp AI booking, booking reminders, and AI Analytics. All plans include multi-language support, unified inbox, and no per-message fees.
niia by navan.ai pros
- Books appointments 24/7 on WhatsApp without any app download
- Reschedules appointments automatically through natural conversation
- Replies in every customer language with auto-detection
- Knows your salon's specific services, prices, and staff availability
- Cuts no-shows by 65% with automated night-before reminders
- Responds in under 30 seconds average, 24/7
- Captures after-hours bookings clients send at 9pm, 11pm, 6am
- Unified inbox dashboard shows all chats, bookings, and customers
- One-tap human takeover lets staff pause Niia and join any conversation
- Setup complete in under 24 hours with no technical work
- No per-message fees on any pricing plan
- Bank-level encryption with WhatsApp Business verification
- GDPR-aligned data security for customer information
- 100% resolution rate by Niia on real salon conversations
- 94% happy sentiment score from customer interactions
niia by navan.ai cons
- Only works with WhatsApp Business, not other platforms
- Limited to salon industry, not generic for other businesses
- Starter plan only includes 2 staff seats
- Starter plan has only 2 workflows available
- Growth plan limited to 10 staff seats and 10 workflows
- No free tier beyond 14-day trial
- AI Analytics only available on Growth and Pro plans
- Requires salon's existing WhatsApp Business number
Frequently asked questions about niia by navan.ai
What if Niia says something wrong to my customer?
Niia is trained on your salon's services, prices, and policies — not a generic bot. You can take over any conversation from the dashboard in one tap, and Niia flags anything uncertain for your review.
Do my customers need to download anything?
No. They message your normal WhatsApp number. Niia replies. That's it. Zero install for customers since they already have WhatsApp.
How long does setup take?
Under 24 hours. We onboard your services, hours, and staff — you go live the next day. No credit card needed until you launch.
What languages does Niia support?
English, Arabic, Hindi, Tagalog — plus auto-detection. She replies in whatever language your customer writes in, with more languages on request.
Can I take over a chat if I want to?
Anytime. One click from the dashboard pauses Niia and hands the thread to your staff. You see everything in your unified inbox dashboard.
Is my customer data safe?
Yes. Bank-level encryption, WhatsApp Business-verified, and GDPR-aligned security protect all customer information.
What counts as one conversation?
One conversation equals one customer chat thread, regardless of how many messages it contains. It resets monthly on your plan.
How does Niia know my salon's availability?
Niia learns your salon during setup — services, prices, hours, and staff are linked to your real-time availability. Nothing generic is used.
What if Niia can't handle a complex request?
Niia flags anything uncertain for your review in the dashboard. You can take over any conversation with one tap to handle it personally.
Can Niia answer pricing questions about services?
Yes. Niia knows your menu and prices cold, so she can answer questions like 'how much for highlights' in any language your customer uses.