Open
Revolutionize customer support with AI, instant multichannel assistance, and seamless integration.. [Free]
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What is Open?
Open is a unified AI customer support platform that automates 77% of customer support across chat, email, voice, and outbound channels using state-of-the-art AI agents. The platform can handle thousands of calls and questions simultaneously, taking actions like issuing refunds, updating accounts, booking appointments, and updating data with nearly 99% accuracy. It serves as either a standalone tool or integrates seamlessly with existing helpdesk systems like Zendesk, Intercom, HubSpot, Salesforce, Freshdesk, Twilio Flex, and Front.
Key features include AI Chat for web support with a highly customizable chat widget, AI Calls for phone support, AI Email for instant email support, AI Social for social media support, and Agentic Workflows for automating complex processes. The platform offers automatic handoff to human agents when it detects customer dissatisfaction, supports multiple languages, provides 24/7 coverage with no waiting times, and includes customer insights analytics and knowledge gap detection. The AI engine is unified across all channels, ensuring consistent responses.
Open is designed for businesses of all sizes, from startups to mission-critical enterprises including banks, healthcare organizations, and governments. It is particularly suited for companies handling high volumes of customer support requests, such as e-commerce platforms, payment processors, ticketing companies, logistics companies, accounting software providers, and businesses serving millions of customers across multiple countries. The platform is trusted by companies like MoneyGram (serving 50M+ people in 200+ countries), Mollie ($6.5B payment processor), TicketSwap (15M users), and Many others.
Open pricing
Pricing model: Freemium
Outcome-based pricing model - specific pricing details require booking a demo. The platform advertises saving $10K per customer support agent each year and being 98% cheaper than a human agent. Pricing is tied to outcomes achieved rather than traditional per-seat or per-ticket models. The platform works with your existing stack and offers enterprise solutions for mission-critical companies.
Open pros
- Automates 77% of customer support across all channels
- Saves $10K per customer support agent each year
- 98% cheaper than a human agent
- Handles thousands of calls and questions simultaneously
- 95%+ accuracy with confidence thresholds
- Nearly 99% accuracy for email support actions
- Works with existing helpdesk stack (Zendesk, Intercom, HubSpot, Salesforce)
- Integration under 1 hour, go live in days
- Single AI agent for all channels (chat, email, voice, social)
- Automatic handoff to human agents when detecting dissatisfaction
- Supports multiple languages - speaks and writes in customer's language
- No waiting times for customers - instant support
- 24/7 coverage without burning out your team
- Can take real actions: issue refunds, update accounts, book appointments
- Highly customizable chat widget that blends with your product
- Customer insights analytics and knowledge gap detection
- Enterprise-grade security trusted by banks and governments
- 92% customer satisfaction based on 847 responses
- Does the real work beyond just chatting - automates complex workflows
- Scales to do the work of hundreds of support agents for 1% of the cost
Open cons
- Outcome-based pricing may be opaque without booking a demo
- Requires booking a demo to understand exact pricing details
- May be overkill for very small businesses with minimal support needs
- Custom chat widget requires setup and customization efforts
- Integration with existing stack needs technical implementation
- May need human oversight for complex edge cases despite 99% accuracy
- Voice support demo only available for dental agency as test case
Frequently asked questions about Open
What is Open?
Open is a unified AI customer support platform that automates 77% of customer support across chat, email, voice, and outbound channels. It uses state-of-the-art AI agents that can take thousands of calls and questions, perform actions like issuing refunds and updating accounts, and work as a standalone tool or integrate with existing helpdesks like Zendesk and Intercom.
What do you mean by on autopilot?
On autopilot means the AI customer support agent operates autonomously, handling customer inquiries 24/7 without constant human supervision. It can automatically analyze ticket intent, route to the right team, auto-resolve common issues, and only escalate complex cases to human agents when necessary, achieving 77% automation rates.
Can Open take actions?
Yes, Open can take real actions beyond just chatting. It can issue refunds, update customer accounts, book appointments, update data in your systems, and automate complex workflows. The AI has nearly 99% accuracy when performing these actions via email support.
Can I use it with Zendesk or Intercom?
Yes, Open works perfectly with Zendesk, Intercom, HubSpot, Salesforce, Freshdesk, Twilio Flex, Front, and many other helpdesk tools. Integration takes under 1 hour, and you can keep your current helpdesk while going live in days rather than months.
How can I contact you?
You can book a demo through the website to speak with the Open team. The platform is backed by OpenChat. Inc (© 2024), and you can reach them through the demo booking form to discuss your specific needs and get outcome-based pricing details.
What channels does Open support?
Open supports all major customer support channels through its unified platform: AI Chat for web support, AI Calls for phone support, AI Email for email support, and AI Social for social media support. All channels share a single powerful AI engine for consistent responses.
What is the automation rate I can expect?
Open achieves a market-leading 77% automation rate on average. Customer results vary by company: MoneyGram achieves 70%, Mollie 60%, TicketSwap 67%, Trunkrs 80%, OTO 77%, More.com 67%, Qoyod 77%, and De Online Drogist 73% automation rates.
Is Open secure for enterprise use?
Yes, Open provides enterprise-grade security that keeps legal teams happy. It is trusted by banks, healthcare organizations, and governments for handling mission-critical customer support, with full compliance standards suitable for highly regulated industries.
What is the customer satisfaction rate with Open?
Open achieves 92% customer satisfaction based on 847 responses. Many customers report all-time high CSAT scores after implementing Open, with OTO achieving +90% CSAT and TicketSwap hitting all-time high scores.
How quickly can I implement Open?
You can integrate Open with your existing helpdesk in under 1 hour and go live in days, not months. The platform is designed to work with your current stack without requiring a complete replacement of your existing customer support infrastructure.