OpenCall
OpenCall is an AI-powered tool that automates the communication process for different businesses. Primarily functioning as an AI call center, it can answer ques...
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What is OpenCall?
OpenCall AI is an AI-powered communications platform that automates telephone conversations and texts to accelerate sales and elevate customer experience. It transforms every call and text into booked appointments while automating workflows from front desk to back office. The platform replaces high-churn call center roles with AI agents that answer calls and texts, follow business workflows, and connect directly to existing systems.
Key features include full-service scheduling that books, reschedules, and cancels appointments across phone and text directly inside existing practice management systems. Real-time intake and eligibility verification captures intake data, verifies insurance, checks benefits, and pre-loads forms. Smart triage and escalation routes calls with intent, handling simple issues fully by AI while escalating complex ones to humans. The platform connects natively to Dentrix, Athena, Eaglesoft, eClinicalWorks, Cloud9, Dolphin, Gmail, and Google Calendar.
OpenCall AI is designed for services businesses including dental practices, medical offices, salons, transportation companies, therapists, and research assistants. It automates over 70% of inbound calls and texts automatically, providing 24/7 coverage where night and weekend calls match daytime quality. The platform achieves 40% cost reduction while enabling lean teams to stay focused on in-person care.
OpenCall pricing
Pricing model: Free
OpenCall AI offers per-location enterprise pricing with no free tier. For 1-10 locations: $450 per location per month for Voice AI, $650 per location per month for Voice + SMS. For 11-50 locations: approximately $380 per location per month (15% discount). For 50+ locations: custom enterprise pricing with volume discount. The Voice AI tier includes unlimited inbound calls, smart call routing, appointment scheduling, CRM/EMR integration, call recordings & transcripts, and real-time analytics. Voice + SMS adds 2-way SMS conversations, appointment reminders, text-to-schedule, automated follow-ups, broadcast messaging, and multi-channel analytics. Full Platform includes outbound calling campaigns, custom AI workflows, advanced routing rules, multi-location orchestration, white-label options, and dedicated success team. Final pricing depends on number of locations, integration complexity, and custom requirements. One-time setup fees may apply for unsupported integrations.
OpenCall pros
- Automates 70% of inbound calls and texts automatically
- 24/7 coverage with night and weekend calls matching daytime quality
- 40% cost reduction compared to traditional call centers
- Deploy first location in under 5 minutes with no code required
- Expanding to hundreds of locations takes seconds
- HIPAA-compliant with never training on patient data
- No exposure to third-party models like OpenAI that train on data
- Handles full-service scheduling including books, reschedules, cancellations
- Real-time insurance verification and benefits checking
- Smart triage routes simple issues to AI, complex to humans
- Native integrations with Dentrix, Athena, Eaglesoft, eClinicalWorks
- Average handle time of 1 minute 37 seconds
- 98% deflection rate for incoming calls
- Increases revenue up to 20% through improved booking rates
- Reduces labor costs by up to 70%
- Connects to Calendar, EHR, Email, CRM, Billing, Inventory, Analytics
- 2-way SMS conversations with text-to-schedule capability
- Call recordings and transcripts with real-time analytics
- Custom AI workflows for complex medical flows in minutes
OpenCall cons
- No free tier available - enterprise pricing only
- $450 per location per month minimum pricing
- SMS capabilities not included in base Voice AI plan
- Outbound campaigns not included in Voice AI tier
- Outbound voice campaigns only in Full Platform
- One-time setup fees may apply for unsupported integrations
- Legacy system support limited in standard and priority tiers
- 99.5% SLA for standard and priority vs 99.9% for enterprise
- English language only in base Voice AI plan
- Custom enterprise pricing requires demo and commitment
Frequently asked questions about OpenCall
What is OpenCall AI and what does it do?
OpenCall AI is an AI-powered communications platform that automates telephone conversations and texts. It turns every call and text into booked appointments while automating workflows from front desk to back office. The platform replaces call center roles with AI agents that answer calls and texts, follow business workflows, and connect directly to existing systems like practice management software, EHR, and CRM.
How fast can I deploy OpenCall AI for my business?
You can spin up OpenCall for your first location in under 5 minutes with no code, no downtime, and no disruption to staff. Expanding to hundreds of locations takes seconds. The AI builder customizes complex medical flows including intake, scheduling, triage, and billing in minutes, not weeks, and works with your existing stack out of the box.
Is OpenCall AI HIPAA compliant and secure?
Yes, OpenCall is HIPAA-compliant and never trains on your patient data. There is no exposure to third-party models like OpenAI that train on your data, no shared datasets, and no surprises. The platform connects natively to systems while respecting protocols, keeping records accurate, and maintaining privacy.
What systems does OpenCall AI integrate with?
OpenCall connects natively to Dentrix, Athena, Eaglesoft, eClinicalWorks, Cloud9, Dolphin, Gmail, and Google Calendar. It also integrates with Calendar, EHR, Email, CRM, Billing, Inventory, and Analytics systems. For athenahealth it books appointments, verifies insurance eligibility, processes prior authorizations, updates patient records, sends prescriptions, and collects copayments. For Dentrix it schedules appointments, checks insurance maximums, sends pre-appointment forms, updates treatment plans, posts payments, and manages continuing care reminders.
What percentage of calls does OpenCall AI automate?
OpenCall handles over 70% of inbound calls and texts automatically. The platform achieves a 98% deflection rate, meaning patients get answers in seconds instead of hold music. This eliminates dropped calls, hold times, and scheduling backlogs while freeing up your team to focus on in-person care.
How much does OpenCall AI cost per location?
For 1-10 locations, Voice AI costs $450 per location per month and Voice + SMS costs $650 per location per month. For 11-50 locations, pricing drops to approximately $380 per location per month (15% discount). For 50+ locations, custom enterprise pricing is available. Final pricing depends on number of locations, integration complexity, and custom requirements, with one-time setup fees possibly applying for unsupported integrations.
What features are included in the Voice AI tier?
The Voice AI tier at $450/location/month includes unlimited inbound calls, smart call routing, appointment scheduling, CRM/EMR integration, call recordings & transcripts, and real-time analytics. It provides basic custom workflows, standard AI training, and English language support with standard CRM/EMR integration and priority support at 99.5% SLA.
What additional features does Voice + SMS include?
Voice + SMS at $650/location/month includes everything in Voice AI plus 2-way SMS conversations, appointment reminders, text-to-schedule, automated follow-ups, broadcast messaging, and multi-channel analytics. It provides advanced custom workflows, enhanced AI training, multiple languages, advanced CRM/EMR integration, and priority support at 99.5% SLA.
What does the Full Platform enterprise tier include?
The Full Platform with custom enterprise pricing includes everything in Voice + SMS plus outbound calling campaigns, custom AI workflows, advanced routing rules, multi-location orchestration, white-label options, and a dedicated success team. It offers custom AI workflows, custom AI training, unlimited languages, custom CRM/EMR integration, legacy system support, dedicated support, and 99.9% SLA.
What ROI can businesses expect from OpenCall AI?
OpenCall AI reduces labor costs by up to 70% while increasing revenue up to 20% through improved booking rates and customer satisfaction. The platform captures revenue from missed calls while cutting costs 50-80%. According to their ROI calculator, a typical example shows $95,500 captured revenue minus $4,500 OpenCall cost equals $100,000 monthly ROI with 1-day payback. The average handle time is 1 minute 37 seconds with 98% deflection rate.