Opencom
an open-source Intercom alternative given the Salesforce deal
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What is Opencom?
Opencom is an open-source customer messaging engine that serves as the open-source alternative to Intercom. It provides self-hosted live chat, product tours, tickets, and AI agents built for high-velocity teams who want to own their customer engine without vendor lock-in.
The platform offers a complete toolkit including a shared inbox for multi-channel support, native product tours for user onboarding, support tickets for tracking complex issues, an AI Agent trained on your documentation for auto-resolving queries, outbound campaigns for targeted messaging, and comprehensive analytics for team performance insights. Additional features include surveys (NPS/CSAT), campaigns with email and push notifications, checklists for onboarding, tooltips for contextual hints, and user segments for targeting.
Opencom is designed for software teams, startups, and companies that want Intercom-style functionality with total control. It supports flexible hosting options: complete self-hosting for total control, self-hosted backend with hosted frontends (free), or fully hosted managed cloud. The platform includes developer-friendly APIs, SDKs for React Native, iOS, Android, and Web, mobile admin apps for iOS and Android, and customizable appearance and branding.
Opencom pricing
Pricing model: Freemium
Opencom offers flexible hosting with three options: (1) Self-host everything for total control (free, open-source), (2) Self-host backend + use hosted frontends (Free tier), and (3) Fully hosted managed cloud (paid). The hosted environment is available at app.opencom.dev for instant workspace access. During alpha, the self-host option is free with no vendor lock-in. Paid plans mentioned include Pro and Enterprise tiers visible in the demo inbox, but specific pricing details for the managed cloud are not publicly listed on the website.
Opencom pros
- Open-source with no vendor lock-in
- Self-host option for total control
- Free tier with self-hosted backend + hosted frontends
- Real-time messaging with typing indicators
- Shared team inbox with snooze and assignment
- Customizable appearance and branding
- Mobile-responsive widget with 6 tabs
- Native product tours without CSS selectors or iframe overlays
- AI Agent auto-resolves repetitive queries 24/7
- Support tickets with priority levels and status tracking
- NPS and custom satisfaction surveys
- Email campaigns with templates and push notifications
- Deep analytics on response times and team performance
- SDKs for React Native, iOS, Android, and Web
- Mobile admin apps for iOS and Android
- Offline message support
- Conversation history and search
- Custom ticket forms
- User segments with custom filters
- Keyboard-first inbox navigation
Opencom cons
- Still in alpha with evolving setup
- GitHub docs are the source of truth (documentation scattered)
- Native iOS and Android SDKs still planned (not released)
- Requires self-hosting expertise for total control
- Limited enterprise features compared to Intercom
- Email channel requires Resend integration
- Alpha stage may have stability issues
- Smaller community than established alternatives
Frequently asked questions about Opencom
What is Opencom?
Opencom is the open-source alternative to Intercom, providing self-hosted live chat, product tours, tickets, and AI agents built for high-velocity teams. It's a customer messaging engine that lets you own your customer engine without vendor lock-in.
Can I self-host Opencom?
Yes, you can self-host everything for total control. Opencom offers flexible hosting options including complete self-hosting, self-hosted backend with hosted frontends (free), or fully hosted managed cloud.
Is Opencom free?
The open-source version is free when you self-host. You can also self-host the backend and use their hosted frontends for free. Paid options include their fully hosted managed cloud service.
What features does Opencom include?
Opencom includes live chat & inbox, product tours, knowledge hub, outbound messages, tickets, surveys (NPS/CSAT), campaigns, checklists, tooltips, reports & analytics, custom branding, API access, SDKs, user segments, and mobile admin apps.
Does Opencom have an AI agent?
Yes, Opencom includes an AI Agent that you can deploy trained on your documentation to instantly resolve common queries 24/7. It can automatically resolve repetitive queries and escalate complex issues to your team.
What SDKs does Opencom support?
Opencom provides SDKs for React Native, iOS (Swift), Android (Kotlin), and Web. Native iOS and Android SDKs are planned alongside the React Native SDK that is already in the monorepo.
Where can I find Opencom documentation?
Documentation is available at two places: hosted onboarding docs for quick evaluation at app.opencom.dev, and GitHub docs as the canonical source for self-hosting, environment setup, deployment, and production hardening.
How do I get started with Opencom?
Start with hosted onboarding for a fast trial at app.opencom.dev for instant workspace access with live widget and inbox workflows ready out of the box. Then use GitHub docs as the canonical implementation reference for self-hosting.
Does Opencom support mobile apps?
Yes, Opencom includes mobile admin apps for native iOS and Android to manage conversations on the go. It also has a React Native SDK package in the monorepo for embedding in mobile apps, with native iOS and Android SDKs planned.
What is the difference between Opencom and Intercom?
Opencom aims for Intercom feature parity while being open-source. You get the same core workflow surface (shared inbox, product tours, tickets, AI agents, campaigns, surveys) but with the ability to self-host, total control over your data, no vendor lock-in, and infinite customization.