RapidSOS
Real-time emergency data integration for faster, accurate response.. [Contact for Pricing]
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What is RapidSOS?
RapidSOS is an intelligent safety platform that securely links life-saving data from over 600 million connected devices, apps, and sensors directly to 911 centers, RapidSOS Safety Agents, and first responder agencies globally. As the world's first emergency response data platform, it connects IoT devices, wearable health tech, connected vehicles, home security systems, and personal safety apps to emergency communications centers, sending critical location data, medical profiles, vehicle telemetry, and real-time multimedia during emergencies.
The platform serves over 22,000 first responder agencies worldwide and supports more than 171 million annual emergency calls, with 99.99% of the US population covered by emergency communication centers using RapidSOS. Its flagship product RapidSOS UNITE is an AI-powered platform featuring call transcription, language translation across 190+ dialects, text/video communication with callers, non-emergency automation, analytics dashboards, and integrated protocols for consistent call-taking.
RapidSOS is designed for three main audiences: 911 agencies that need complete caller data and device signals inside existing dispatch tools, law enforcement that requires location and incident history before arriving on scene, and enterprises (over 100 organizations) that want to connect their fleets, operations, and devices directly to 911 for faster emergency response. Tech partners like Uber use it to power in-app panic buttons that send rider/driver profiles directly to 911.
Key capabilities include real-time device-based location sharing, vehicle crash data with airbag deployment details, indoor floor plans, live security camera footage, personal health data (medical conditions, allergies, medications), gunfire detection, and bi-directional incident data for railways and commercial buildings. The platform integrates with every major CAD, CPE, and mapping software through API, while also offering a secure web-based portal for access.
RapidSOS pricing
Pricing model: Freemium
For public safety agencies, RapidSOS UNITE is available at no cost as the core platform. Additional premium modules are available for customization to meet unique agency needs. RapidSOS Premium Ready 3 costs $3,588 per concurrent user per year (early adopter price $2,988/year), which includes all RapidSOS Portal features plus Esri Basemap, locally authoritative GIS data, and ANI/ALI location display. One-time implementation services cost $1,000-$2,500 depending on contract terms. For private businesses and enterprises, pricing varies based on integration needs and scale—contact RapidSOS directly for detailed pricing. The AWS Marketplace offers RapidSOS Premium with 12-month contracts starting at $3,588/year for Ready 3 plus $2,500 implementation.
RapidSOS pros
- Connects 600M+ devices directly to 911 and first responders
- 99.99% US population coverage through emergency communications centers
- AI-powered platform with call transcription and real-time transcripts
- Language translation across 190+ dialects bridging communication barriers
- Supports 171M+ annual emergencies worldwide
- Real-time device-based location more accurate than traditional ALI
- No cost for public safety agencies to use RapidSOS UNITE core platform
- Integrates with all major CAD, CPE, and mapping software via API
- Sends vehicle telematics including crash severity and airbag deployment
- Transmits personal health profiles with medical conditions and allergies
- Live video streaming capability to 911 for situational awareness
- Indoor floor plans and locally authoritative GIS data available
- Non-emergency call automation reduces dispatcher workload and burnout
- Redundant digital pathway maintains operations during system outages
- Over 22,000 first responder agencies already using the platform
- Text-to-911 capability bypassing voice call limitations
- Unified view consolidates disjointed tools in single ecosystem
- Field Responder module extends data to officers on scene
- Intelligent Analyst module provides analytics and forecasting for calls
RapidSOS cons
- Premium modules require additional payment beyond free UNITE core
- Enterprise pricing varies and requires direct contact for quotes
- Requires technology partners to be RapidSOS Ready certified
- International coverage limited compared to 99.99% US coverage
- Depends on devices/apps being connected to RapidSOS network
- Implementation services cost $1,000-$2,500 one-time setup fee
- RapidSOS Premium Ready 3 costs $3,588 per concurrent user annually
- Certain advanced features like indoor maps require premium access
Frequently asked questions about RapidSOS
What is RapidSOS?
RapidSOS is an intelligent safety platform that securely links life-saving data from 600M+ connected devices, apps and sensors directly to RapidSOS Safety Agents, 911, and field responders globally. It is the world's first emergency response data platform, created in partnership with Public Safety to modernize emergency response infrastructure by transmitting critical location and additional data through the emergency response platform.
Who can use RapidSOS?
RapidSOS is utilized by emergency communications centers and field responder agencies worldwide, with 22,000+ first responder agencies currently using it. Additionally, over 100 enterprise organizations use RapidSOS to integrate their devices, apps, and services with emergency response systems, including companies like Uber that power in-app safety features.
Does RapidSOS have nationwide coverage?
Yes, 99.99% of the US population is covered by Emergency Communication Centers that use RapidSOS, ensuring emergency data can be transmitted to 911 centers and first responders across the country. RapidSOS also works with international emergency services in various regions to provide global coverage where available.
What kind of devices does RapidSOS connect to emergency services?
RapidSOS connects commercial security systems with live camera footage, telematics devices and connected vehicles with crash severity data, personal safety apps and PERS devices with health data, school safety systems with panic buttons, railways with NOC connectivity, commercial fire alarms and sensors, and home security systems with 24/7 Safety Agent access.
How does RapidSOS benefit emergency responders?
RapidSOS is built with public safety, for public safety, enabling faster and more efficient emergency responses by providing real-time, accurate incident data to first responders. It gives public safety fast access to information they need in one place, along with AI solutions they can trust, eliminating dangerous blind spots and reducing response times.
Can businesses integrate their products with RapidSOS?
Yes, businesses can integrate their products with RapidSOS through its API, allowing devices, apps, and sensors to connect directly to the platform. This enables transmission of critical data to emergency services through tools already used by first responders, enhancing product safety and improving response times during critical situations.
Is there a cost to use RapidSOS?
For public safety agencies, RapidSOS UNITE is available at no cost. Additional premium modules are available for customization. For private businesses, the cost structure varies depending on specific needs and scale of integration—contact RapidSOS directly for detailed pricing information.
How can I get started with RapidSOS?
For public safety agencies looking to unite workflows with critical data, learn more about RapidSOS UNITE on their website. For businesses that want to integrate products with emergency services, request a demo through the RapidSOS website to learn about integration options.
What is RapidSOS UNITE?
RapidSOS UNITE is an AI-powered intelligent safety platform for emergency responders that evolved from the company's existing Portal and Premium solutions. It features AI automation, rich content pathways including multimedia and texting, redundant connection to caller phones, critical data from 540M+ devices, call transcription, language translation across 190+ dialects, and integrated protocols for consistent call-taking.
Does RapidSOS replace ALI location data?
No. RapidSOS location and additional data comes in as supplemental information. Call-takers and dispatchers still receive the ALI location they are used to, with RapidSOS providing device-based location information in addition to the traditional ALI Phase 1 and Phase 2 location data.