Rapport
Create emotionally intelligent, multilingual, customizable AI characters.. [Free Trial]
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What is Rapport?
Rapport is a cloud-based AI roleplay platform designed for Learning & Development, Sales Enablement, and People teams to create interactive training experiences with real-time AI avatars. The platform enables organizations to build, practice, and measure role-play scenarios for sales, customer service, leadership, compliance, and soft skills training without requiring developers. Learners practice conversations with expressive AI characters in their browser, receiving personalized feedback and coaching after each session.
Key features include pre-built scenario templates for common training use cases, custom scenario creation, AI avatar configuration with customizable character, voice, language and behavior, real-time 3D rendering with 50ms response latency, and comprehensive analytics that track conversation completion rates, response accuracy, confidence scores, and improvement over time. The platform supports SSO, SCORM, and xAPI integration, allowing deployment to LMS systems or embedding directly into websites.
Rapport is ideal for L&D teams managing employee training, sales enablement teams preparing reps for high-stakes conversations, HR teams conducting soft skills training, and enterprises needing scalable training solutions across multiple locations and languages. The platform supports 50+ languages and offers on-premises or air-gapped deployment options for organizations with strict security requirements.
Rapport pricing
Pricing model: Freemium
Trial: Free for 14 days, includes 50 minutes of AI-powered avatar conversations, reports, 1 creator, unlimited projects, scenario templates for L&D/Training/Customer Experience, end user performance reports, same features as Pro. Pro: $19/month with 100 usage minutes/month, 1 creator, up to 5 workspaces, reports, pre-built scenario templates, email support. Business: $99/month with 500 usage minutes/month, 3 creators, unlimited workspaces, custom character uploads, remove Rapport branding, role-based control, priority chat/email/phone support. Enterprise: Custom pricing with tailored usage packages, unlimited workspaces, unlimited creators, professional services (creative/technical), prompt engineering support, customized project configurations, custom branding, custom reporting, GDPR compliance support, dedicated CSM, implementation support, on-prem/private cloud hosting (rapport in a box). All plans have effective rate of $0.19/min, overage billed at $0.21/min with notification before limit reached.
Rapport pros
- 50ms response latency for human-like conversations
- Pre-built scenario templates for sales, service, leadership, compliance
- No developers required—L&D teams manage everything
- Real-time 3D rendering (not pre-recorded video)
- Award-winning Speech Graphics facial animation technology
- AI analysis for every conversation with personalized reports
- Team progress and competency reports for leaders
- SSO, SCORM, and xAPI support for LMS integration
- 50+ languages supported for global teams
- Cloud, on-premises, or air-gapped deployment options
- Custom scenarios can be built from scratch
- Custom character uploads available on Business plan
- 14-day free trial with 50 minutes included
- 100+ developer guides, SDKs, and code samples
- Integrates with LLMs, TTS, and ASR providers
- Encrypts and secures user data, never sold or used to train AI
- Browser-based—no installation required for learners
- Reports exportable to show ROI to leadership
- Remove Rapport branding on Business plan and above
- Unlimited projects on Trial plan
Rapport cons
- Usage over limit billed at $0.21 per minute
- Only 1 creator on Pro plan ($19/month)
- 100 usage minutes/month may be limiting for teams
- Custom character uploads only on Business plan ($99/month)
- Brand removal requires Business plan or higher
- No phone support on Pro plan (email only)
- 5 workspace limit on Pro plan
- 50 minutes trial may be insufficient for full evaluation
- Enterprise pricing is custom (not publicly listed)
- On-prem hosting only available on Enterprise plan
- Requires internet connection for cloud-based sessions
- Limited to 5 workspaces on Pro plan
- 3 creators cap on Business plan
- Effective rate $0.19/min adds up for high-volume usage
- No self-service enterprise pricing visible
Frequently asked questions about Rapport
How does the free trial work?
You get 14 days of full Pro feature access to Rapport with 50 minutes of AI-powered avatar conversations. No credit card required—just sign up and start creating.
What happens when I hit my usage limit?
Each plan includes a set number of conversation minutes per month. If you go over, additional usage is billed at $0.21 per minute. Rapport will always notify you before you reach your limit.
Can I upload my own characters?
Yes! Starting with the Business plan, you can upload your own 3D characters to personalize your avatar experiences. Enterprise also supports custom character requirements.
What's included in the Pro and Business plans?
Pro ($19/mo): 100 usage minutes per month, 1 creator, up to 5 workspaces, reports, and access to pre-built scenario templates. Business ($99/mo): 500 usage minutes per month, 3 creators, unlimited workspaces, custom character uploads, and advanced support options.
What if my team needs more creators or usage time?
That's where Enterprise comes in. You'll get tailored usage packages, unlimited creators and workspaces, plus access to professional services, custom branding, and on-prem/private cloud hosting.
What kind of support do I get?
Pro includes email support. Business includes priority chat, email, and phone support. Enterprise includes a dedicated Customer Success Manager, implementation support, and compliance assistance including GDPR.
Can I remove Rapport branding?
Yes. Branding removal starts with the Business plan and above. Trial and Pro plans include Rapport branding.
What are usage minutes?
Usage minutes are the total time spent interacting with your AI avatars—whether it's training, learning, or customer experience sessions. Your effective rate is $0.19/min across plans.
Do I need an understanding of AI technology to use Rapport?
No. Rapport is designed for L&D teams to manage everything without developers. You can start from pre-built templates or create custom scenarios through a browser-based interface with no installation required.
How does Rapport integrate with my existing systems?
Rapport supports SSO, SCORM, and xAPI for LMS integration. You can deploy to your LMS, share a link, or embed on your site. Developers can also use APIs and SDKs to integrate with Unity, Unreal Engine, or custom applications.