RepAI
Rep AI is an AI-powered chatbot designed to enhance the shopping experience for customers in an eCommerce store. It was specifically built ...
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What is RepAI?
RepAI is Rep AI (also called Rep or hellorep.ai) is the Agentic Commerce Operating System for ecommerce brands. It is an AI Concierge that engages shoppers, recommends products, answers tickets, and takes action in real time — replacing six separate AI tools (conversations, support, email, WhatsApp, insights, and management) with one unified platform. Built for Shopify, Salesforce Commerce Cloud, and WooCommerce, Rep transforms static online stores into intelligent sales and support engines that proactively detect buying intent and guide shoppers to purchase.
The platform uses proprietary behavioral AI that monitors hundreds of signals like hesitation, product comparisons, repeated browsing, and abandoned carts. Instead of waiting for shoppers to ask questions, Rep watches what they actually do — what they hover on, skip, or hesitate over — and engages at the moment that changes the outcome. It recommends products, completes carts, processes returns, updates subscriptions, and escalates tickets. Rep offers guided product discovery through conversational search, product page widgets with suggested questions, automated post-purchase support (order tracking, cancellations, returns), and a unified helpdesk inbox across chat, email, and social channels.
Rep AI is for growth-focused ecommerce brands running Shopify, Salesforce Commerce Cloud, or WooCommerce who want to increase conversion rates and average order value while reducing support ticket volume. It serves brands with 1,000+ SKUs down to smaller stores, particularly in health & wellness, automotive, apparel, and entertainment. The platform integrates natively with Klaviyo for marketing and Gorgias for support, plus 175+ other integrations, and handles multi-channel interactions across website chat, email, Instagram/Facebook DMs, and WhatsApp.
Key results include 10-30% lift in conversion rate, 50-70% reduction in support tickets, 16%+ lift in AOV from AI-guided sales, 97% of shopper questions answered automati
RepAI pricing
Pricing model: Freemium
REP AI offers three flexible plans starting at: AI Support Agent at $49/month (automated support responses, order tracking & returns, unified inbox across chat/email/social, AI ticket summaries, human handoff with full context); AI Sales Agent at $99/month (focused on increasing CVR and AOV); AI Concierge at $118/month most popular (includes everything in Sales + Support Agents, unified AI brain across all channels, priority onboarding & support, native Klaviyo & Gorgias integration). All plans include 30-day free trial with no credit card required, 5x ROI money-back guarantee, no annual commitment (cancel anytime), 6-click integration with team handling setup, 10-30% CVR lift guaranteed or money back, and 50-70% fewer tickets from day one.
RepAI pros
- Replaces six AI tools with one unified platform
- Behavioral AI proactively engages shoppers instead of waiting
- Takes real actions like processing returns and completing carts
- 1,000+ brands already using Rep across multiple platforms
- 10-30% guaranteed lift in conversion rate with money-back guarantee
- 5x ROI money-back guarantee if results not achieved
- 30-day free trial with no credit card required
- 6-click integration with team handling entire setup
- No annual commitment — cancel anytime
- Native Klaviyo and Gorgias integrations
- Multi-channel support across website, email, Instagram, Facebook, WhatsApp
- 97% of shopper questions answered automatically
- 50-70% reduction in support tickets from day one
- 16%+ average lift in average order value (AOV)
- Guided product discovery with conversational search
- Product page widgets with suggested questions tailored to each item
- Automated post-purchase support for tracking, returns, exchanges
- Unified helpdesk inbox across all channels
- Shopper intelligence insights revealing drop-off reasons and unanswered questions
- 175+ native integrations beyond Klaviyo and Gorgias
RepAI cons
- Requires coding knowledge for JavaScript API customization
- Starting prices may be high for very small stores ($49-$118/month)
- Primary focus on Shopify, Salesforce, WooCommerce only
- Coding knowledge needed for advanced JS API features
- May overwhelm shoppers if behavioral triggers too aggressive
- Limited to ecommerce — not for non-sales websites
- SSL certificate issues reported in past verification tests
- Customer service tickets reduced but human oversight still needed for complex issues
Frequently asked questions about RepAI
What is agentic commerce?
Agentic commerce is a new ecommerce model where intelligent systems actively guide shoppers through buying decisions. Instead of static pages, filters, and FAQs, agentic commerce introduces AI that can respond to questions, narrow products, resolve support requests, and learn from customer interactions in real time.
What is an Agentic commerce OS for ecommerce?
An AI concierge is an intelligent assistant that helps shoppers discover products, compare options, answer questions, and complete purchases through conversation. Unlike traditional chatbots, AI concierges use product data, shopper behavior, and context to guide decisions and increase conversions.
How does AI increase ecommerce conversion rates?
AI increases ecommerce conversions by resolving hesitation during the shopping session. It answers product questions, narrows product options, recommends complementary items, and addresses objections in real time before shoppers abandon the site.
How does AI help increase average order value (AOV)?
AI increases AOV by recommending complementary products, bundles, and upgrades within the buying conversation. Because these recommendations are contextual and based on shopper intent, they feel helpful rather than promotional.
How is AI chat different from a chatbot?
Traditional chatbots rely on scripted flows and predefined answers. AI-powered systems like REP use natural conversation, product data, and shopper behavior to dynamically answer questions, narrow product choices, and guide purchasing decisions.
How does conversational product discovery work?
Conversational product discovery allows shoppers to describe what they're looking for in natural language instead of using filters. The system asks follow-up questions, narrows results dynamically, and presents relevant products directly inside the conversation.
Can AI answer customer support questions automatically?
Yes. AI systems can resolve many routine support requests automatically, including order tracking, returns, exchanges, product questions, and policy inquiries. Complex issues are automatically routed to human agents with full conversation history.
What insights can brands get from shopper conversations?
Shopper conversations reveal valuable insights such as product confusion, competitor comparisons, price objections, feature requests, and missing information on your site. These insights can inform product pages, marketing campaigns, and merchandising strategies.
How quickly can an AI concierge be implemented on an ecommerce Shopify store?
Most brands can connect their Shopify catalog and help center and go live within minutes. As the AI interacts with shoppers, it continuously improves its recommendations and responses over time.
What integrations are important for an AI commerce platform?
Key integrations typically include ecommerce platforms like Shopify, marketing tools like Klaviyo, support systems like Gorgias or Zendesk, and messaging channels such as Instagram, Facebook, and WhatsApp. REP AI has native Klaviyo and Gorgias integration plus 175+ other integrations.