Resolvd
Resolvd is an AI-powered incident management platform designed to streamline and optimize the incident response process. It offers automate...
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What is Resolvd?
Resolvd is an AI‑powered digital‑worker platform that automates complex, judgment‑heavy workflows in hospital supply chain and enterprise IT operations. It deploys specialized AI workers that own specific processes end‑to‑end, such as invoice processing, contract validation, and item‑master maintenance, using existing enterprise systems like Workday, PeopleSoft, SAP, and Outlook instead of requiring new infrastructure. Each worker is configured to a given department and its current workflows, then runs continuously to clear backlogs, validate data, and close operational gaps that would otherwise need manual intervention.
Key features include multi‑channel intake of unstructured requests from email, Slack, and other collaboration tools, an orchestration engine with structured playbooks and an extensible skills library, and a dual‑mode execution layer that can hit modern APIs and also automate legacy systems through intelligent UI interaction. The platform also offers strong governance and trust controls, such as human‑in‑the‑loop approval gates, immutable audit logs, and enterprise‑grade security built on AWS GovCloud with SOC 2 compliance and HIPAA‑ready infrastructure. Resolvd is designed for staffing‑constrained hospital supply‑chain teams, finance, and enterprise IT groups that face rising volume, flat or shrinking headcount, and recurring manual tasks like invoice reconciliation and contract‑pricing validation.
The product is positioned as a kind of ‘digital staffing agency’ that handles specific overloaded functions, such as accounts payable invoice exceptions and contract validation, while operating inside the tools and ERPs organizations already use. It avoids brittle, rules‑based automation by processing unstructured data like PDFs, Excel files, and emails in a more flexible, AI‑driven way, and starts with a focused engagement on one workflow so teams can see measurable outcomes before scaling to additional workers. Typical use cases include clearing 80–90 percent of invoice exceptions without manual intervention, catching pricing errors before payment, tracing non‑catalog spend back to existing contracts, and maintaining accurate item masters linked to current contracts.
Resolvd pricing
Pricing model: Free
Resolvd does not publish a public tiered pricing table; instead, pricing appears to be negotiated per‑enterprise based on the number of workflows, digital workers, and scope of automation. The company emphasizes a focused engagement on one workflow at a time, with implementations starting in 4–6 weeks for the first worker, and then scaling to additional workers after value is proven. There is no clearly advertised free tier on the website; organizations discuss requirements and budget during a scheduled conversation and then receive a custom quote reflecting their specific hospital supply‑chain or enterprise‑IT setup, volume, and integration complexity.
Resolvd pros
- End‑to‑end ownership of specific workflows by dedicated AI workers
- Automates complex, judgment‑heavy supply‑chain workflows not just simple tasks
- Operates inside existing enterprise systems without system migration
- Reduces manual invoice exception handling by a large percentage
- Catches pricing and contract violations before payment, not after
- Surfaces off‑contract and non‑catalog spend tied to existing contracts
- Maintains accurate item masters by syncing contract changes automatically
- Clears backlogs and unworked exceptions that teams lack time to handle
- Supports unstructured data such as PDFs, Excel files, and emails
- Integrates with common ERPs like Workday, PeopleSoft, SAP, Oracle, and NetSuite
- Works with healthcare systems such as Epic, Cerner, and Allscripts
- Uses multi‑channel intake (email, Slack, others) for workflow requests
- Includes human‑in‑the‑loop controls for critical decisions
- Provides immutable audit logs for every action taken by a digital worker
- Built on SOC 2‑compliant, HIPAA‑ready infrastructure on AWS GovCloud
- Offers role‑based access control and strong enterprise‑grade security
- Enables deployment of a first worker in a matter of weeks on a single workflow
- Starts with a focused engagement so value is proven before broader rollout
Resolvd cons
- Geared toward enterprise‑scale and hospital‑supply‑chain use cases, not small teams
- Requires configuration and training on existing processes during onboarding
- Limited visibility into per‑workflow pricing details on the public site
- Heavily tied to large ERPs and legacy systems, may not fit all stacks
- Relies on IT and business stakeholders to define and approve workflows
- Not a self‑service product; engagements are typically consultative and sales‑driven
- May require coordination across multiple systems (ERP, document management, email)
- Primarily focused on supply‑chain and finance‑adjacent workflows, not generic dev tools
- Digital‑worker model may be complex to explain or sell internally
- Customization and expansion depend on working with Resolvd’s team rather than pure self‑config
- Limited public documentation or open‑source examples for extending the platform
- Success depends on how cleanly current workflows are documented and standardized
- Less flexible for non‑enterprise or non‑healthcare environments
- Requires trust in external AI workers modifying ERP and contract data
- Learning curve for operators to understand playbook and skill‑library configuration
- May not integrate easily with niche or proprietary systems outside the listed stack
Frequently asked questions about Resolvd
What does Resolvd actually do in practice?
Resolvd deploys AI digital workers that own specific hospital supply‑chain and enterprise workflows end‑to‑end, such as processing invoice exceptions, validating purchase orders against contracts, and maintaining item‑master accuracy. Each worker is configured to your department’s existing systems and processes, then runs continuously to clear backlogs, validate data, and close loops that would otherwise require manual work, effectively acting like an additional, automated staff member for those functions.
Which teams or departments benefit most from Resolvd?
Resolvd is primarily aimed at hospital supply‑chain teams, finance and accounts payable groups, and enterprise IT operations that face flat or shrinking headcount but rising volume and recurring manual tasks. Typical beneficiaries include procurement, sourcing, accounts payable, and materials‑management teams that struggle with invoice exceptions, contract compliance, pricing discrepancies, and outdated item masters.
Does Resolvd replace existing ERPs or require system migration?
No; Resolvd operates inside your existing enterprise systems such as Workday, PeopleSoft, SAP, Oracle, and Outlook, and does not require a system migration. It integrates with these tools via APIs and, where needed, cognitive UI automation, so organizations can start automation without replacing or overhauling their current ERP or document‑management platforms.
How does Resolvd handle unstructured data like emails and PDFs?
Resolvd ingests unstructured data from sources such as Gmail, Outlook, Slack, and webhooks, then uses its orchestration engine and skills library to interpret requests, extract relevant information, and route them into the appropriate digital worker. The platform is designed to handle variable formats such as PDF invoices, Excel spreadsheets, and email attachments the way human teams do, without relying on brittle, fixed‑field rules.
Is Resolvd only for healthcare organizations?
While the marketing focuses heavily on hospital supply‑chain use cases, the underlying platform is built as an enterprise‑grade digital‑worker system that can also apply to other industries with complex reconciliation and execution workflows. However, current examples, integrations, and sales messaging are centered on healthcare supply‑chain and related finance/IT functions, so non‑healthcare buyers may need to evaluate fit case‑by‑case.
How does governance and control work with Resolvd’s workers?
Resolvd includes a governance and trust layer with human‑in‑the‑loop approval gates for critical decisions, role‑based access control, and immutable audit logs that record every action taken by a digital worker. This allows organizations to keep human experts in control of high‑risk steps while still automating routine validations and reconciliations, with full traceability for compliance and internal audits.
What security and compliance standards does Resolvd support?
Resolvd is built on SOC 2‑compliant, HIPAA‑ready infrastructure deployed on AWS GovCloud, with end‑to‑end encryption and strong enterprise‑grade security controls. The platform is designed for regulated environments such as healthcare, offering role‑based access control, complete audit trails, and secure handling of sensitive contract and financial data inside existing ERPs.
How long does it take to get the first Resolvd worker live?
Resolvd typically aims to get a first digital worker live on a single workflow within about 4–6 weeks of starting the engagement. The team spends time understanding your current processes before building and configuring the worker, then proves value on that focused workflow before expanding to additional workers and workflows across the organization.
Does Resolvd replace traditional RPA?
Resolvd positions itself as going beyond brittle, rules‑based RPA by using AI‑driven digital workers that can handle unstructured data and judgment‑heavy decisions rather than just repeating fixed scripts. It still automates repetitive tasks but wraps them in more flexible playbooks and skills, with the goal of making workflows more resilient to variation in inputs and exceptions.
How does Resolvd pricing work for multiple workflows?
Resolvd pricing is not publicly listed as standard tiers; instead, organizations discuss their specific workflows, number of digital workers, and integration complexity with the sales team to arrive at a custom quote. The model encourages starting with a single workflow and one worker, proving measurable outcomes, and then expanding to additional workflows and workers as the value is demonstrated.