Robojin
RobojinAI is an AI-powered tool designed specifically for customer support. It seamlessly integrates with popular customer support systems ...
Last verified:
What is Robojin?
RobojinAI is an AI-powered customer support tool that integrates ChatGPT technology into customer support dashboards like Crisp Chat, Intercom, and Freshdesk. It is trained on your website content, knowledge base, PDF documents, SOPs, and FAQs to quickly and accurately answer customer queries without requiring additional staff.
Key features include automatic website page fetching and selection for training, support for 100+ languages including English, German, French, Japanese, Italian, Spanish, Dutch, Swedish, Korean, Chinese, and Portuguese, encryption of OpenAI API keys in the database, and the ability to manage high volumes of inquiries simultaneously. The tool uses OpenAI's GPT-3.5-turbo model for chatbot training and response generation.
RobojinAI is designed for businesses that use customer support platforms like Freshdesk, Crisp Chat, Intercom, Zendesk, and Gorgias. It helps reduce customer wait times, enhance satisfaction, lower operational costs by automating responses, and provides consistent high-quality answers drawn from support documentation.
The tool offers customizable plans with unlimited chatbots, unlimited web/PDF pages, 50+ languages, unlimited ChatGPT responses, unlimited team members, all OpenAI models, fine-tuned OpenAI models on your data, self-hosting options, and integration with support platforms. Support docs are encrypted in the database for security.
Robojin pricing
Pricing model: Paid
No free plan available. Custom Plan available by contacting them - includes Unlimited Chatbots, Unlimited Web/PDF Pages, 50+ languages, Unlimited ChatGPT Responses, Unlimited Team Members, All OpenAI Models, Fine-tuned OpenAI Model on your data, Self host option, Integration with your support platform. Support docs are encrypted in the DB. You can cancel your subscription within 7 days and get full refund excluding stripe processing fee. Users must provide their own OpenAI API key which is used for training and answering questions.
Robojin pros
- Seamlessly integrates with Crisp Chat dashboard
- Trained on your specific website content and documentation
- Supports 100+ languages for global customer service
- Reduces customer wait times significantly
- Automates responses to lower operational costs
- Provides consistent high-quality answers
- Manages high volume of inquiries simultaneously
- Encrypts OpenAI API keys safely in database
- Automatic website page fetching for training
- Can use PDF documents and SOPs for training
- Unlimited ChatGPT responses on custom plan
- Unlimited team members on custom plan
- Access to all OpenAI models on custom plan
- Fine-tuned OpenAI model on your data available
- Self-hosting option available
- 7-day cancellation with full refund policy
Robojin cons
- No free plan available
- Requires users to provide their own OpenAI API key
- Stripe processing fee not refunded on cancellation
- Intercom, Zendesk, Freshdesk integration coming soon
- Gorgias integration not mentioned as available
- Page size limited to 1200 words per page count
- Larger webpages broken into chunks increasing complexity
- Cost depends on user's OpenAI API usage
Frequently asked questions about Robojin
Is there a free plan?
No, there is no free plan available. But you can cancel your subscription within 7 days and get full refund excluding stripe processing fee.
How does it work?
We automatically fetch all the pages on your website and show them to you. You can select which pages to include and submit. Then we start training chatbot on your content. After training you have your own chatbot that can answer anything related to your website content from your Crisp dashboard.
Do I need to provide my own OpenAI API key?
Yes, you will add your own OpenAI API key. Your API key will be used to train your chatbot and for answering your customers' questions.
Is my OpenAI API key secure, how do you store it?
Yes, your API key is secure. We encrypt your OpenAI API key and store it safely in database only in encrypted form.
How does it integrate with chat providers like Crisp, Intercom, Zendesk, Freshdesk, Gorgias?
RobojinAI is already integrated with Crisp Chat. Integration with Intercom, Zendesk, Freshdesk is coming soon.
Can RobojinAI work in multiple languages?
Yes, RobojinAI supports 100+ languages including English, German, French, Japanese, Italian, Spanish, Dutch, Swedish, Korean, Chinese, Portuguese etc.
Each plan has some number of pages, what is the size of a page?
Your website/knowledge base may have many webpages. If a webpage contains up to 1200 words then it will be counted as one page. If it has more words then it will be counted as multiple pages. For example if a webpage contains 2,000 words it will be counted as 2 pages, if it contains 3,000 words then it'll have 3 pages.
What type of content can we use to train the chatbot?
The chatbot can be trained using various types of content. Providing a greater amount of content can enhance the chatbot's ability to respond to inquiries more effectively.
Why a webpage having more than 1200 words is counted as multiple pages?
Because larger webpages' content is broken into smaller parts and saved in vector database separately. This has to be done to reduce the cost of OpenAI API calls because if prompt sent to OpenAI has more words then it will be more expensive for you. So to reduce the OpenAI API tokens cost, webpages content needs to be broken into smaller chunks.
How chatbot is trained?
We use Open AI GPT model - GPT-3.5-turbo to train the chatbot. You'll have to provide your own OpenAI API key for training chatbot and for answering customer's questions.