Sendbird
Sendbird is an AI tool that allows users to create custom AI chatbots for their webpages and applications. This tool aims to enhance user e...
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What is Sendbird?
Sendbird's AI agent platform is a modern omnichannel customer service solution that automates conversations and delivers intelligent support across any messaging channel. The platform enables businesses to deploy intelligent AI agents that understand intent, hold context, take action, and adapt over time, going far beyond basic automation to achieve record resolution rates while enabling human agents to focus on high-value interactions.
Key features include omnipresent AI that meets customers wherever they are (app, website, email, SMS, or social media), continuous context so customers don't repeat themselves, proactive engagement where AI agents anticipate needs and initiate conversations before issues arise, and unified intelligence that breaks down data silos across omnichannel conversations. The platform offers a supervisor dashboard for onboarding AI agents like new team members, simulated environments for testing before deployment, and comprehensive performance monitoring to track conversations, analyze topics, and measure ROI.
The AI agent platform is designed for businesses in e-commerce, digital health, financial services, retail, and social communities who want fast, cost-efficient support while elevating customer experience. It integrates with leading customer support platforms like Zendesk, Salesforce, and Freshchat for seamless live agent handoff, and supports third-party knowledge base integration for real-time information access.
Sendbird pricing
Pricing model: Freemium
Sendbird AI Chatbot pricing varies by Monthly Active Users (MAU). Default pricing for 5K users per month: Starter 5K at $349/month, Pro 5K at $499/month, and Enterprise at custom pricing. A 30-Day Free Trial is available free with 1,000 free message credits and 5 files/links for data ingestion. Pricing is subject to change and scales with user volume.
Sendbird pros
- Omnichannel support across SMS, email, WhatsApp, app, web, and social media
- Understands intent and holds context across conversations
- Proactive engagement that anticipates customer needs
- Continuous context memory remembers every interaction
- Natural, human-like conversations instead of rigid scripts
- Seamless escalation to human agents when needed
- Supervisor dashboard for easy AI agent onboarding
- Simulated testing environments before deployment
- Comprehensive performance monitoring and ROI tracking
- Integrates with Zendesk, Salesforce, and Freshchat
- Third-party knowledge base integration support
- Enterprise-grade security with SOC 2, ISO 27001, GDPR, HIPAA compliance
- 99.9% uptime guarantee
- Scales to handle 7 billion conversations monthly
- Reduces support costs while increasing resolution rates
- Drives higher CSAT scores
- Low-latency performance with multi-region hosting
- Advanced moderation and safety tools included
- Real-time messaging with reactions, threading, and search
Sendbird cons
- Learning curve for advanced features
- Custom UI requires engineering/front-end work
- Complex moderation rules need more effort
- No dedicated mobile app for the platform itself
- Pricing may be high for small businesses
- Scaling channels requires engineering work
- More expensive than basic chatbot solutions
- Enterprise-focused may overwhelm small teams
- Requires API knowledge for full customization
Frequently asked questions about Sendbird
What are the key benefits of using the Sendbird AI agent platform?
The Sendbird AI agent platform helps businesses deliver fast, cost-efficient support while elevating customer experience. Automating routine inquiries and intelligently routing complex cases reduces support costs, increases resolution rates, and drives higher CSAT. Built on a communication platform that powers 7 billion conversations each month, Sendbird is enterprise-grade, secure, and built to scale, empowering brands to create frictionless, high-impact customer service across any channel.
How do Sendbird AI agents differ from traditional chatbots?
Unlike traditional chatbots that rely on rigid scripts and decision trees and often fail when conversations deviate from predefined paths, Sendbird AI agents understand intent, hold context, take action, and adapt over time. They deliver natural, human-like conversations, resolve complex issues, and escalate seamlessly when needed, offering a smarter, more reliable experience that scales with your business.
Does the Sendbird AI agent platform work with SMS, emails, and WhatsApp?
Yes. Sendbird AI agent integrates with SMS, email, WhatsApp, and other primary channels like in-app chat, web, and social messaging platforms. These omnichannel capabilities ensure your AI agent is always available where your customers are.
Does the Sendbird AI agent platform integrate with customer support software?
Yes. Sendbird AI integrates with leading customer support platforms like Zendesk, Salesforce, and Freshchat to enable seamless live agent handoff. It also supports third-party knowledge base integration, ensuring your AI agent can access and surface the correct information in real time. This tight integration helps deliver faster resolutions, more intelligent automation, and a smooth transition between AI and human support.
What industries is Sendbird AI Chatbot ideal for?
Sendbird AI Chatbot is ideal for a wide range of industries including e-commerce, digital health, financial services, retail, and social communities. The platform's versatility makes it suitable for any business sector that needs to enhance customer engagement and support through conversational AI.
Is Sendbird AI Chatbot a no-code or low-code solution?
Sendbird launched its AI chatbot as a no-code widget solution for websites, but it is more appropriately called a low-code solution due to the need to add a code snippet to the website in the final setup step. However, by following the onboarding process on the dashboard, even non-developers with no coding knowledge can design and configure the chatbot and insert the widget into their website within 3 minutes.
What LLM models does Sendbird AI Chatbot support?
Besides the default OpenAI GPT 4 Turbo model, various LLM engines are available including GPT-4o and Claude 3. The platform integrates with leading Large Language Models to enable businesses to build custom chatbots using their preferred AI foundation model.
How do I train my Sendbird AI chatbot?
Training involves adding information such as FAQs and customer service information to train your chatbot. You can make your bot smarter by using specific URLs or files. A subpage of a URL can learn up to 100 pages. Soon, a service that directly integrates with knowledge bases like Notion and Google Drive will be available.
What security and compliance standards does Sendbird meet?
Sendbird offers enterprise-grade security with TLS v1.3, AES256 encryption, IP whitelisting, SOC 2, ISO 27001, GDPR, and HIPAA compliance. The platform also guarantees 99.9% uptime and includes advanced moderation tools like profanity and URL filtering, image moderation, user blocking/ban/mute, smart throttling, spam protection, and reporting.
Can I test my AI agent before deploying it to customers?
Yes. Sendbird offers simulated environments that let you test and evaluate your AI agent before you deploy, helping eliminate deployment risks. This allows you to prepare your AI agent for the real world and ensure it performs correctly before exposing it to actual customers.