Slack GPT
Slack GPT is an AI tool that is built natively in Slack to bring the power of generative AI into the platform. It aims to help individuals ...
Last verified:
What is Slack GPT?
Slack GPT is a conversational artificial intelligence experience natively integrated into Slack that brings generative AI capabilities to the business messaging platform. Built through partnerships with OpenAI and Anthropic, it combines knowledge found in Slack with the intelligence of large language models to empower customers with information they need to move work forward faster. The tool operates seamlessly within Slack's fundamental functionalities, providing AI-driven features embedded directly into the app's interface.
Key features include AI-powered conversation summaries that let users click
Slack GPT pricing
Pricing model: Free
Slack GPT is currently in beta phase with users needing to sign up for a waitlist to access the tool. The AI-ready Slack platform is live while the Workflow Builder launches in summer 2023. Specific pricing tiers for Slack GPT itself are not publicly disclosed on the official announcement, as it is being made available for pilot testing before full rollout. Organizations can install partner apps like ChatGPT for Slack and Claude for Slack which have their own subscription models. The tool integrates with existing Slack subscriptions and enhances them with AI capabilities.
Slack GPT pros
- Native AI integration seamlessly embedded in Slack interface
- Click-to-use Summarize it button for unread messages
- Huddle transcript generation with automatic chat sharing
- No-code Workflow Builder for AI actions
- Writing assistance with tone adjustment capabilities
- Support for multiple LLMs including GPT, Claude, and Einstein GPT
- AI-generated customer insights from Salesforce CRM data
- Automatic case summaries for customer service teams
- Root cause analysis summarization for IT incident management
- Auto-generated images and copy for marketing content
- Works across sales, marketing, IT, and customer service functions
- Helps users catch up on channels instantly with AI summaries
- Quick message drafting saves time on replies and status updates
- Data from Slack not used for AI training purposes
- Customizable generative AI toolkit for specific functions
- Integration with Slack Canvas for collaborative planning
- Recommendations and next-step suggestions after summaries
Slack GPT cons
- Currently in beta with waitlist required for access
- AI hallucinations can create made-up data jeopardizing context
- Limited short-term memory compared to human memory
- OpenAI API retains conversations maximum 30 days only
- AI conversations around long projects may be forgotten after 30 days
- Cannot be relied upon for long-term information retention
- Users must double-check AI work before sending messages
- AI lacks internal thought process or fact-checking capability
Frequently asked questions about Slack GPT
What is Slack GPT?
Slack GPT is a conversational artificial intelligence experience natively integrated into Slack that brings generative AI capabilities to the business messaging platform. It combines knowledge found in Slack with the intelligence of large language models like OpenAI's GPT, Anthropic's Claude, and Salesforce's Einstein GPT to help users work quicker and smarter.
How do I get access to Slack GPT?
Slack GPT is currently in beta. You need to sign up on the Slack GPT waitlist through Slack's website if you are interested in trying it. The tool is being made available for pilot testing before being rolled out to all users.
What language models can I use with Slack GPT?
Users can integrate their choice of language model including OpenAI's GPT, Anthropic's Claude, or Salesforce's proprietary LLM (Einstein GPT). Organizations are not limited to Einstein GPT and can incorporate their preferred large language models into the AI-ready Slack platform.
What is the Workflow Builder?
The Workflow Builder is a no-code tool that allows users to build workflows embedding AI actions with simple prompts. It launches in summer 2023 and enables users to automatically generate or modify canvases, draft emails for prospective customers based on CRM data, and add generative AI prompts to workflows without coding knowledge.
Is Slack GPT secure and does it use my data for training?
Yes, Slack has stated that the AI will not use data delivered over Slack for training purposes, so conversations remain secure. Slack GPT is built based on strict guidelines for AI development to ensure data transparency and security.
How does Einstein GPT work with Slack GPT?
Einstein GPT is Salesforce's generative AI tailored for customer relationship management. When integrated with Slack GPT, it unlocks CRM and conversational data from Customer 360 and Data Cloud. Customer service workers can get AI-generated solutions, responses, and auto-generated case summaries shared in channels and canvases.
What are the limitations of Slack GPT's memory?
AI has limited short-term memory compared to humans. According to Slack, OpenAI's API policy allows maximum retention of 30 days, meaning an AI conversation around a months-long project might only be known by ChatGPT for 30 days at most. AI doesn't have the same memory level as humans and may not always be reliable for long-term retention.
Can Slack GPT help with marketing content creation?
Yes, the AI tools can automatically generate images and copy for blogs, email campaigns, and social media content for marketers. Users can provide prompts and information which Slack GPT uses to create message drafts and can edit existing drafts to shorten content, elaborate, or adjust tone.
Who is Slack GPT designed for?
Slack GPT is designed for business professionals across all work functions including sales, marketing, IT, customer service, and developers. It works for startups through Fortune 500 companies. Customer service workers get AI-generated solutions and case summaries, developers get root cause analysis summarization for incident management, and marketers get automated content generation capabilities.