SleekFlow
SleekFlow is a Conversational AI platform that allows businesses to centralize and efficiently streamline their operations. It harnesses the power of messaging ...
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What is SleekFlow?
SleekFlow is an AI-powered omnichannel conversational AI suite that transforms customer conversations into sales and supports businesses at scale. It unifies 9+ messaging channels including WhatsApp, Instagram, Facebook Messenger, SMS, Live Chat, WeChat, LINE, Telegram, and Viber into one centralized inbox, enabling teams to manage all customer conversations without switching between apps. The platform integrates with CRMs like Salesforce and HubSpot, as well as e-commerce platforms like Shopify, to pull customer data and automate actions across tools.
The core innovation is AgentFlow, SleekFlow's dedicated AI agent platform that creates autonomous AI agents acting as a GTM workforce. These AI agents can qualify leads with real-time scoring, answer customer questions using company knowledge bases, recommend products, schedule bookings, resolve support tickets, and route complex cases to human agents—all 24/7 without intervention. AI agents train on uploaded files (PDFs, Excel, Google Docs), index websites, use custom answers, and perform live web searches, improving with every conversation. Additional AI features include AI Smart Reply for quick response suggestions and AI Writing Assistant to polish drafts.
SleekFlow is designed for B2C brands across retail, ecommerce, beauty, financial services, real estate, and education. It serves businesses from startups to enterprises with 2,000+ customers across 70 countries handling 1M+ conversations daily. Key use cases include unifying leads from chats/email/calls, never missing sales moments with AI agents running 24/7, boosting conversions through AI personalization with lifecycle/order data, and delivering proactive AI support with automated updates. The platform also features Flow Builder for no-code automation workflows, a dedicated Ticketing System for support management, Broadcast campaigns for targeted outreach, and comprehensive analytics tracking both conversation metrics and conversion outcomes.
SleekFlow pricing
Pricing model: Freemium
SleekFlow offers four plan tiers: Free plan (free forever with 3 users, 3 channels, 3 active flows, unlimited AI usage trial), Pro AI plan (starting from $149/month with 3 users, 3 channels, 5 active flows, unlimited AI usage), Premium AI plan (starting from $349/month with 5 users, 10 channels, 50 active flows, unlimited AI usage), and Enterprise AI plan (custom pricing with unlimited users, unlimited channels, 200 active flows). All plans include unlimited contact storage, unlimited broadcast messages, unlimited Flow Builder usage, Inbox web/mobile access, analytics dashboard, and ticketing. AI features include unlimited AI usage on paid plans with AI knowledge base, performance testing, send message/assign contact/lead scoring actions, Inbox Co-pilot, Shopify integration, and Custom API access. Add-ons include WhatsApp Business Platform phone number ($15/month/hosted number after paid plan upgrade) and SMS phone number ($2/month after first free month). Monthly Active Contacts (MACs) are billable only for contacts who message or receive two-way engagement, not broadcast-only or stored contacts. Yearly plans with unlimited AI usage cost same as monthly without it, offering significant annual discount.
SleekFlow pros
- Unifies 9+ messaging channels into one centralized inbox
- AgentFlow creates autonomous AI agents acting as GTM workforce
- AI agents train on uploaded files and improve with every conversation
- No-code Flow Builder with visual drag-and-drop interface
- Official WhatsApp Business Solution Provider certified by Meta
- Blue Tick Verification for business credibility on WhatsApp
- AI Smart Reply generates 2-3 suggested responses instantly
- AI Writing Assistant refines and polishes draft responses
- Dedicated Ticketing System with CSAT surveys and SLA management
- Unlimited broadcast messages and Flow Builder usage on all plans
- Unlimited contact storage across all plans
- Only bill Monthly Active Contacts, not entire database
- Integrates with Shopify, HubSpot, Salesforce, Zapier, Make.com
- Conversion Analytics tracks sales bookings and lead signups from conversations
- Mobile app for managing conversations on the go
- Live Chat Widget free on all plans including free tier
- AI agents handle 70% more inbound volume without extra headcount
- Human agent workload reduced by approximately 50%
- Off-hours conversion increased by approximately 30%
- 4.6 rating with 200+ reviews
SleekFlow cons
- WhatsApp and SMS incur additional per-message fees beyond subscription
- 24-hour conversation window on WhatsApp Instagram Facebook (limits prolonged outreach)
- WhatsApp broadcast requires Meta-approved template for cold outreach
- WhatsApp limited to 2,000 unique recipients daily initially (requires upgrade for more)
- No voice call support on WhatsApp Instagram Facebook Messenger
- Group messaging not supported on WhatsApp API
- Instagram lacks human agent tag feature to extend conversation window
- SMS only supports Twilio-purchased phone numbers with SMS functionality
- AI agent advanced actions (Shopify Custom API) require AI plan upgrade
- Free plan limited to 3 users 3 channels 3 active flows
Frequently asked questions about SleekFlow
What is SleekFlow and what does it do?
SleekFlow is an AI Suite for Revenue-Driving Conversations—an all-in-one platform creating seamless personalized customer journeys across all major messaging channels including WhatsApp, Instagram, Facebook Messenger, WeChat, and more. It enables teams across marketing, sales, and support to streamline operations through unified customer communication (all channels in one inbox), intelligent automation with AI and Flow Builder, advanced CRM and contact management, ticketing system for support workflows, comprehensive analytics and reporting, and AI Agents that handle customer conversations autonomously. The platform is trusted by 5,000+ global customers across retail, ecommerce, beauty, financial services, real estate, education, and more.
What messaging channels does SleekFlow support?
SleekFlow integrates with 9 major messaging channels: WhatsApp (best for business messaging with official Meta integration and Blue Tick verification, 24-hour conversation window), Instagram (social commerce with multiple business pages, 24-hour window), Facebook Messenger (customer service and lead capture with multiple pages and human agent tag extending to 7 days, 24 hours/7 days with tag), WeChat (China region targeting with service accounts, 48-hour window), LINE (Asia-Pacific markets with free setup and no message limits, unlimited window), Telegram (tech-savvy audiences with bot-based open API, unlimited window), Viber (regional engagement with multiple accounts supported, unlimited window), SMS (time-sensitive alerts with pay-as-you-go pricing, unlimited window), and Live Chat Widget (website visitors, free on all plans, unlimited window).
What are AI Agents and how do they work?
An AI Agent is an intelligent autonomous conversational system handling customer interactions on your behalf. It learns from company information and can answer customer questions automatically, qualify and score leads, route conversations to human agents, provide personalized recommendations, operate 24/7 without human intervention, and improve over time through feedback. Key difference from chatbots: AI Agents use generative AI to understand context and provide natural intelligent responses while traditional chatbots use pre-written decision trees. AI Agents are available through AgentFlow, SleekFlow's dedicated AI agent platform designed to create AI Agents that convert. Capabilities include lead qualification with real-time scoring, intelligent handoff to humans, dynamic knowledge base updating automatically, custom tone and manner configuration, guardrails setting rules for discussions, and multiple specialized agents for different teams.
How do I set up an AI Agent?
Setup follows a 7-step process: 1) Define agent's purpose (sales agent for qualify leads/provide quotes, support agent for answer questions/troubleshoot, or custom agent for specialized role). 2) Upload knowledge base by clicking Import data source and uploading PDFs, Excel files, Google Docs, Google Sheets, text files, or URLs (up to 10 files, 20MB total, 1,000 pages per file). 3) Configure tone and manner setting tone (professional/friendly/casual), response length (brief/moderate/detailed), and behavior constraints. 4) Set objectives and guardrails defining what agent should accomplish and adding rules like declining personal data questions. 5) Configure handoff logic determining when to route to humans, what triggers handoff, and which team receives it. 6) Test with feedback mechanism sending sample messages, rating responses with thumbs up/down, and refining. 7) Deploy to live channels publishing to WhatsApp/Instagram and monitoring performance. No AI specialist required—no coding needed with visual interface, pre-built templates, and guided wizards.
What is Flow Builder and what can it do?
Flow Builder is a no-code automation tool creating sophisticated customer journey workflows across messaging channels with visual drag-and-drop interface requiring no coding. Key capabilities include automated responses replying to messages automatically, smart routing directing conversations to right people/departments, data integration fetching data from external systems, decision logic creating branches based on customer responses, and scheduling sending messages at optimal times. It uses trigger-action model where triggers include incoming message, specific keyword, message from channel, custom object creation, ticket property update, or scheduled time; actions include send message, send media, send HTTP request, update contact data, create/update custom object, route to agent, add delay, and conditional branching. Use cases include marketing (automated welcome messages, qualification questions, lead scoring, routing hot leads), e-commerce (abandoned cart recovery, order tracking, product recommendations, return processing), support (FAQ self-service, ticket creation, CSAT surveys, escalation), appointments (booking confirmations, reminders, follow-ups, rescheduling), and membership (welcome to new members, loyalty tracking, tier-based offers, renewal reminders).
How does the Ticketing System work?
The Ticketing System is a dedicated support management tool organizing customer issues separately from regular conversations. It solves problems where multiple issues mix in chat history, resolution status becomes unclear, context gets buried, teams struggle to coordinate, and performance is hard to track. Solution: each support request gets its own ticket separate from casual chat with clear organization, tracking, team collaboration, and built-in metrics. Use Inbox for quick chats/sales/casual messages; use Ticketing for support requests, bug reports, complaints, refund requests, issues requiring resolution tracking. Core features include creating tickets manually or automatically from conversations, assigning to team members, setting priority (Urgent/High/Medium/Low), setting status (To Do/In Progress/On Hold/Reopened/Resolved), adding custom fields, creating custom ticket types (bug reports/refunds/complaints), adding internal notes for team collaboration, and tracking time. Advanced features include automated triggers via Flow Builder, CSAT surveys, metric tracking (response time/resolution time/first-contact resolution), trend analysis, performance reporting, and SLA management. Key KPIs are Response Time (target immediate or under 1 hour), Resolution Time (varies by issue), First Contact Resolution (target 70%+), Customer Satisfaction (target 80%+), Ticket Volume by Type, and Agent Performance.
What is Monthly Active Contacts (MACs) billing?
Monthly Active Contacts are at the heart of SleekFlow's fair pricing model. Instead of charging for every contact in database, only contacts counted as active if they send you a message OR if you send them a message via Inbox, Flow Builder, AI Agent, WhatsApp Co-existence, or API calls within a single billing month. Contacts simply stored in list or receiving one-way broadcast without reply/reaction are not counted towards allowance and are free. This ensures costs tied directly to real two-way engagement, not contact list size. What counts as active: contact who sends any message (yes), contact who receives message via Inbox/Flow Builder/AI Agent/API/WhatsApp co-existence (yes), contact receiving one-way broadcast without reply (no), contact only stored in database added manually/imported/synced (no). To estimate MACs, think average unique customers聊 per day—business chatting with 20 unique customers daily typically uses about 450 MAC for entire month since many daily chats are with repeat customers.
What are WhatsApp messaging fees and how do they work?
WhatsApp charges messaging fee for each template message sent as set by Meta. Conversation is 24-hour session starting when business sends first message (business-initiated) OR when business replies to customer message within 24-hour window (customer-initiated). Each message sent/received within 24-hour window counts as one conversation. After 24 hours, new conversation starts if either party sends another message. Pricing varies by: country code of recipient, business-initiated vs customer-initiated conversations, message type (text/media), and template message type (marketing/utility). Business-initiated conversations cost more than customer-initiated. Use free WhatsApp Pricing Calculator to estimate costs. For cold outreach (first contact), MUST use pre-approved template message. For warm customers (messaged within 24 hours), can send more flexible message content. Additional fees apply for API setup/provisioning, message quotas based on volume, and per-message charges beyond SleekFlow subscription.
What is the difference between AI Smart Reply and AI Writing Assistant?
AI Smart Reply and AI Writing Assistant are both AI features but serve different purposes. AI Smart Reply suggests quick response options to customer messages: when customer message arrives, AI generates 2-3 suggested responses, you review and pick best one (1 click to send) or edit and send own response. Benefits include faster response times, less mental effort drafting responses, consistency in tone, and reduced typos/errors. Credit cost: 1 credit per suggestion generated. Best for quick replies to common questions with minimal effort—pick suggestion. AI Writing Assistant helps craft professional polished responses: you start typing response, click AI Writing Assistant, AI refines and improves draft, then review and send improved version. Benefits include polishing informal language into professional tone, improving clarity and conciseness, checking grammar and spelling, and adapting tone to match brand. Credit cost: 1 credit per response generated. Best for crafting custom detailed responses with moderate effort—create then refine. Smart Reply for high-volume support; Writing Assistant for complex nuanced replies.
What add-ons are available and how much do they cost?
SleekFlow offers powerful add-ons to tailor plans: WhatsApp Business Platform phone number takes WhatsApp strategy to next level with trusted BSP—including per template message charges based on SleekFlow rate card and free replies within 24 hours if customer messages first. Cost is US$0/month for all Free plan users, then US$15/month/hosted number after upgrading to paid plan. SMS phone number reaches customers with SMS at rates up to 60% lower than other providers with unbeatable rates starting as low as $0.005 per outbound message, reliable toll-free numbers for nationwide brand recognition, and high-throughput 10DLC numbers for local-feel campaigns (coming soon). Cost is $0 for first number for one month, then each hosted number is $2/month after. Both add-ons available across plans with WhatsApp add-on available up to 2,000 numbers and SMS add-on pricingvarying by number type. Additional add-ons include contact storage add-ons, user account add-ons, Flow Builder active flow add-ons, and enterprise features like dedicated channels, role-based access control, IP allowlisting, export chats, PII masking, dedicated customer success/onboarding support, service-level agreement, and group onboarding support.