Squirro
Squirro is an AI platform for regulated industries providing secure enterprise search, insights, and automation at scale.
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What is Squirro?
Squirro is the enterprise generative AI platform that is proven, not promised, delivering real, measurable value to organizations worldwide. As a leader in enterprise-ready generative AI and graph solutions, Squirro specializes in semantic search, insights, and automation, transforming overwhelming volumes of data into clear, actionable intelligence with precision, accuracy, and security at scale. The platform integrates AI technology to drive efficiency and effectiveness across employees and customers, supercharging Digital Workers particularly in Service, Risk, and Knowledge Management.
Key features include Document Intelligence & Analysis for instantly analyzing documents and summarizing complex reports, Automated Compliance Monitoring with real-time breach detection, 360° Client and Advisor Insights that cut meeting prep time by over 90%, Agentic AI for automating business workflows with auditable autonomous agents, Knowledge Graph integration for precise deterministic insights, AI Guardrails for compliant AI responses, and a Privacy Layer that prevents PII exposure. The platform supports semantic enterprise search, intelligent document classification, automated NIGO resolution, and accelerated R&D and discovery.
Squirro is built for regulated industries including Banking & Financial Services, Manufacturing & Automotive, Government, Insurance, Healthcare & Life Sciences, and Telecom & Utilities. It is trusted by central banks and global financial services organizations such as the European Central Bank, Bank of England, Standard Chartered Bank, OCBC Bank, Henkel, and international telecoms providers. The platform connects seamlessly with existing data sources including Dropbox, Google Drive, Microsoft OneDrive, SharePoint, and Atlassian Confluence.
The platform offers deployment flexibility with Private Cloud, On-Premises, and Hybrid options. It is ISO 27001 certified, SOC 2 Type I attested, GDPR and CCPA compliant, and EPCO approved in the EU. Squirro scales effortlessly to meet enterprise demands with proven performance on over 10 TB of data with 10k+ users, and the 2024 acquisition of Synaptica combines generative AI with world-class knowledge graph management.
Squirro pricing
Pricing model: Freemium
Squirro does not publicly communicate price information on its website. The provider uses a quote-based pricing model where customers must contact the vendor directly to receive personalized pricing breakdowns. Two primary pricing models are offered: per-user and platform-based. The platform-based pricing allows flexibility in consuming platform components such as the Enterprise GenAI Platform, Knowledge Graph, AI Guardrails, Operational Data, and Agent Framework. Squirro for Salesforce offers three apps with pricing starting per user/month: Cognitive Search at $10, Sales Insights at $80, and Service Insights at $80. SquirroGPT Web is priced at $500 for single website up to 5GB with 10,000 chat queries/month. SquirroGPT Company Data is $50 per user/month for 10+ users with 1,000 chat queries/user/month. SquirroGPT Enterprise Search is $30 per user/month for 50+ users with consumption-based chat queries. Potential hidden costs include one-time implementation fees, data migration costs, and training expenses.
Squirro pros
- ISO 27001 certified security management
- SOC 2 Type I attested cloud-security controls
- GDPR and CCPA compliant with built-in privacy protections
- Enterprise-grade encryption in transit and at rest
- AI Guardrails ensure precise, compliant AI responses aligned with enterprise policies
- Privacy Layer prevents PII exposure across all interactions
- ACL-based access control with query templates filtering user queries
- SSO support via any SAMLv2 identity provider with custom integrations
- Continuous 24/7 compliance monitoring with real-time alerts powered by Drata
- Live Trust Portal provides transparent access to current status of all controls
- Flexible deployment: Private Cloud, On-Premises, and Hybrid options
- Network segregation for sensitive data using private cloud accounts and VPCs
- Comprehensive audit logs providing immutable record of all activity
- Transparent incident reporting to maintain customer trust
- EPCO approved in the EU for procurement by EU institutions
- Knowledge Graph integration from Synaptica acquisition for unparalleled precision
- Proven performance on over 10 TB of data with 10k+ users
- 360° Client Insights cut meeting prep time by over 90%
- Automated Compliance Monitoring cuts compliance costs by up to 30%
- 25x faster insight extraction at OCBC Bank
- 7.2 million in annual savings for European Central Bank
- 97% case classification accuracy at Standard Chartered
- 92% shorter mean-time to initial resolution for telecoms
- Agentic AI automates end-to-end workflow execution with autonomous agents
Squirro cons
- No public pricing information available - must contact vendor directly
- No free version offered for enterprise platform
- SOC 2 Type II certification still in progress
- Custom integrations require pluggable framework development
- Implementation fees and data migration costs are potential hidden costs
- Training expenses not included in subscription
- Renewal caps with expected annual subscription fee increases
- API Access for additional data sources may require extra cost
- Minimum user requirements for certain SquirroGPT tiers (10-50 users)
- 5GB per user/month upload limitations on SquirroGPT Company Data
- 50GB per tenant index size limit on SquirroGPT Web
- 50MB per document upload limit for PDF/Zip files
- Limited generative models available depending on tier (OpenAI, Mixtral, Azure)
- Consumption-based chat queries on Enterprise Search tier may be unpredictable
- On-premises deployment requires maintaining in-house infrastructure
Frequently asked questions about Squirro
How does Squirro secure my data within its GenAI applications?
Squirro ensures data security within generative AI applications with comprehensive ISO 27001-certified security management. Data is encrypted in transit using SSL/TLS protocols (TLS 1.2 or higher) and data at rest with AES-256 encryption to guarantee confidentiality and integrity. The Squirro Enterprise GenAI Platform robustly enforces Access Control Lists (ACL) and other controls to protect sensitive corporate and customer information across GenAI applications.
How does Squirro help us meet our compliance and data privacy requirements?
Squirro supports stringent compliance by offering flexible deployment options (on-premises/private cloud) for data residency and agnostic LLM integration, giving you full control. Coupled with granular access controls, robust audit logging, and encryption, Squirro addresses AI security concerns by ensuring transparent and secure data management, meeting regulations like GDPR and CCPA.
Can we control who accesses and uses our data within Squirro's GenAI solutions?
Squirro empowers organizations with granular control over data access through robust Access Control List (ACL) enforcement and role-based access controls (RBAC), allowing you to define precisely who can access specific datasets, features, or GenAI outputs. This enhances GenAI data privacy by ensuring that sensitive information is only retrievable and usable by authorized personnel, aligning with your internal security policies.
How does Squirro manage incident reporting?
Squirro transparently reports security incidents to ensure minimal disruptions to customer activity and maintain customer trust. The platform has incident detection systems for rapid identification and response to potential security breaches, with processes in place for managing and resolving emerging AI security threats, technical incidents, and service disruptions.
Is the Squirro Enterprise GenAI Platform EPCO approved?
Yes, Squirro has passed security assessments by the EPCO in the EU, allowing procurement by institutions in this key market. This approval enables EU institutions to purchase and implement the Squirro platform for their enterprise AI needs.
Does the Squirro platform undergo 3rd party penetration testing?
Yes, the Squirro platform is subject to regular penetration tests by cacilian.com, a renowned third-party provider, to identify AI security vulnerabilities and preempt generative AI security risks. This continuous testing helps ensure the platform maintains its industry-hardened security standards.
What deployment options does Squirro offer?
Squirro offers three flexible deployment options: Private Cloud for secure virtual private cloud deployment with full control and seamless scalability, On-Premises for absolute data sovereignty with zero external exposure, and Hybrid which keeps sensitive data on-premises while leveraging the cloud for scalability and orchestration. Each option is tailored to your architecture, compliance, and performance needs.
What industries does Squirro serve?
Squirro serves highly regulated industries including Banking & Financial Services, Manufacturing & Automotive, Government, Insurance, Healthcare & Life Sciences, and Telecom & Utilities. The platform is trusted by central banks, governmental institutions, and multinational corporations, with customers including the European Central Bank, Bank of England, Standard Chartered Bank, OCBC Bank, and Henkel.
How does Squirro's Privacy Layer protect sensitive data?
The Privacy Layer prevents personally identifiable information (PII) exposure through automated PII scanning that identifies names, IDs, financial data, and health information as data enters the system. It uses masking and tokenization to replace detected PII with reversible tokens so raw identifiers never touch the LLM. The layer also enforces fine-grained access control with attribute-based access (ABAC) and ACL-aware RAG that only surfaces data the user is permitted to see.
What is Agentic AI and how does it work in Squirro?
Agentic AI in Squirro enables automation of business workflows with auditable autonomous agents that move beyond simple task acceleration to end-to-end workflow execution. These autonomous agents perceive, reason, and act on proprietary data, delivering total transparency, security, and control. Agentic AI supports incident support, due diligence support, and asset management workflows with autonomous execution.