SuperDial
Automates healthcare calls, ensuring focus on patient care.. [Contact for Pricing]
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What is SuperDial?
SuperDial is an AI-powered voice platform that automates outbound healthcare phone calls for revenue cycle management (RCM) teams, billing companies, and provider organizations. The platform uses AI voice agents to handle repetitive payor calls end-to-end, including insurance verification, prior authorizations, claim follow-ups, credentialing, and enrollment tasks. Results are automatically logged in existing EHR or RCM systems, eliminating manual data entry.
Key features include customizable call scripts that match your team's current processes, support for any payor or provider call type, and multiple ways to place calls via API, CSV upload, direct portal input, or EHR/PMS integration. The platform handles benefits verification to confirm deductibles and coverage, retrieves prior auth requirements and real-time status updates, follows up on denied or delayed claims, and inquires about credentialing status. A human fallback team steps in when automated calls don't succeed.
SuperDial is designed for RCM teams, billing companies, dental service organizations (DSOs), management service organizations (MSOs), and large provider organizations. It frees up revenue cycle personnel to focus on high-value problem-solving while AI handles critical but repetitive data gathering tasks. The platform is fully HIPAA-compliant, ensuring patient data privacy and security throughout every interaction.
Case studies show significant results: West Coast Dental handled 70K+ claims, Apex IONM scaled to $12M+ in billed claims without adding headcount, United Medical Monitoring saved 5,400+ hours over 3 months, and NMA achieved a 4x increase in follow-up capacity.
SuperDial pricing
Pricing model: Freemium
Pricing details are not publicly listed on the website. Interested customers must book a demo to discuss pricing. The platform offers affordable rates for insurance verifications due to automated calling. Case studies show customers achieved 25-50% cost savings compared to manual calls. The website mentions 'affordable rates' and 'fraction of prior per-call cost' but does not specify exact plan tiers, monthly fees, or per-call pricing.
SuperDial pros
- Automates benefits verification without picking up the phone
- Handles prior authorization requests and real-time status updates
- Follows up on denied, delayed, or unpaid claims automatically
- Customizable call scripts matching your team's existing process
- Integrates directly with leading EHR and PMS systems
- Human fallback team ensures responses when AI fails
- Scales from 10 to 10,000+ calls with flexible framework
- Results logged automatically in existing EHR/RCM systems
- Reduces per-call costs by up to 50% compared to manual calls
- API support for bulk calls with webhook result retrieval
- CSV upload and direct portal input options for easy use
- HIPAA-compliant infrastructure ensuring data security
- 90%+ call automation success rate for complex verifications
- Eliminates time spent on hold with insurance companies
- No need to hire more staff as volume grows
SuperDial cons
- Requires initial setup time for script customization
- No publicly listed pricing - requires booking a demo
- Learning curve for unfamiliar users to master features
- Dependent on stable internet connectivity as cloud-based
- May not handle extremely complex payer scenarios fully
- Custom features require working with their development team
- Primarily focused on outbound calls, not inbound
- Integration setup may require technical resources
Frequently asked questions about SuperDial
What is SuperDial?
SuperDial is the #1 voice AI platform for RCM teams that automates healthcare revenue cycle tasks like eligibility checks, prior authorizations, claim status, credentialing, and enrollment. It uses AI voice agents to automate payor calls end-to-end, with results logged directly in your existing EHR or RCM platform.
What tasks can SuperDial automate?
SuperDial automates insurance verification (confirming deductible, co-pay, and coverage details), provider data attestation (confirming clinician status and credentials), prior authorization (retrieving requirements and real-time status), claim follow-up (for denied, delayed, or unpaid claims), credentialing and enrollment status inquiries, and any outbound payor or provider call using customizable scripting.
How does the custom script feature work?
You can share the call script your team currently uses, or customize one from templates in the portal. SuperDial will accurately retrieve responses based on your customized call script. The platform can customize a script for just about anything you need, and the team has developed custom features for customers.
How do I place calls with SuperDial?
You can place calls four ways: via API Call (trigger bulk calls with data and retrieve results via webhook), CSV Upload (upload your file with formatted columns), Direct Input on the Portal (use the out-of-the-box tool), or EHR/PMS Integration (direct integration with your EHR/PMS or other source of truth if you're a provider/MSO/DSO or BPO/RCM company).
What happens if the AI call doesn't succeed?
SuperDial has a human fallback team that steps in to ensure you get responses to your call script if the automated call does not succeed. This guarantees you get the answers you need even when the AI encounters complex scenarios.
Is SuperDial HIPAA compliant?
Yes, SuperDial is fully HIPAA-compliant. The platform uses best-in-class security standards to keep information secure, and its infrastructure and services meet healthcare privacy regulations for patient data protection throughout every interaction.
How do results get delivered?
Results are received by API or CSV, as you prefer. Results are also available to view in the portal. The team can convert CSV results to PDFs with customizable customer logos. Results are automatically logged in your existing EHR or RCM system through integration.
What customers use SuperDial?
SuperDial's customers include revenue cycle management companies, large provider organizations, dental service organizations (DSOs), and management service organizations (MSOs) that manage billing. Case study customers include West Coast Dental, Apex IONM, United Medical Monitoring, NMA, Orderly Health, CBS Medical Billing, Mentaya, Flourish Nutrition, and MBW RCM.
What results can I expect from SuperDial?
Customers report significant results: West Coast Dental handled 70K+ claims and reduced AR days, Apex IONM scaled to $12M+ in billed claims without adding headcount, United Medical Monitoring saved 5,400+ hours over 3 months, NMA achieved 4x increase in follow-up capacity, Orderly Health saw 25% reduction in per-call costs, and Flourish Nutrition achieved over 90% call automation success rate.
How do I get started with SuperDial?
To get started, book a demo through the website. The SuperDial team will discuss your use case, help you build a customized call script (either using your existing script or templates from their portal), and set up integration with your EHR/PMS systems if needed. They are described as incredibly proactive and accommodating.