Tonkean
Streamline operations with AI-driven automation and no-code customization.. [Contact for Pricing]
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What is Tonkean?
Tonkean is the No. 1 Agentic Orchestration Platform for the enterprise, designed to transform how businesses operate by automating complex workflows across systems. It is an AI-powered process orchestration platform that enables internal business teams—like legal, procurement, and HR—to reduce manual work, increase process adoption and efficiency, and improve the experience for users in their organization. The platform connects systems, coordinates people, and automates processes using 100% no-code tools, allowing business users who are process experts but don't know how to code to create and automate sophisticated workflows.
Key features include the AI Front Door, an intelligent and proactive AI-powered entry point for requesters that interprets plain-language requests and routes them to proper workflows; Enterprise Agents and Proactive AI Agents for enterprise operations; a No-Code Process Builder with drag-and-drop orchestration; over 250 data source integrations including Coupa, SAP, CLMs, DocuSign, and CRM; pre-built Solution Blueprints, Modules, and Integrations; real-time dashboards for spend analytics and reporting; Guided Intake for creating step-by-step custom user experiences; Enterprise Copilot combining AI, automation, orchestration, and integrations; Contracts Hub for AI-native contract orchestration; and a Unified Control Plane to manage all processes across departments, people, AI, and systems in one place.
Tonkean is specifically designed for enterprise internal service teams like procurement, legal, IT, and HR who want to automate intake, triage, and resolution of requests. It serves procurement teams through end-to-end lifecycle orchestration from purchasing to contract reviews; legal teams through matter lifecycle management automating contract drafting, review cycles, and signature collection; and service teams through ServiceWorks for IT and HR request automation. The platform wraps around existing tools without requiring ripping or replacing them, meets users where they work (email, chat applications like Slack/Teams, or other systems), and maintains enterprise-grade governance and compliance while scaling AI for mission-critical processes.
Tonkean pricing
Pricing model: Freemium
Tonkean uses custom enterprise pricing with no公开的 free tier. Pricing is based on Monthly Tracked Users (MTUs), which measure the average number of unique people that directly interact with and receive value from Tonkean each month, not individual named seats. The Tonkean Orchestration Platform includes access to all platform capabilities with unlimited workflows, connectors, data, and automation, plus blueprints, widgets, and modules for desired use-cases. MTUs are billed based on the average across the subscription year, so occasional high and low usage months average out. Tonkean-hosted multi-tenant is included in the base price. For Enterprise plan customers at additional cost, single-tenant dedicated, customer cloud-hosted, and customer-hosted on-prem options are available. Basic support includes access to Tonkean Docs, University, and email support. Premium support adds 24/7 support via email and in-app chat, shared dedicated Slack channel, designated client success manager, 2x Annual Training sessions, 1x Client Value workshops, 1x Roadmap sessions with Product Team, and 1x annual Maker Fest.
Tonkean pros
- 100% no-code platform for business users without development skills
- Connects to 250+ applications including Coupa, SAP, CLMs, and DocuSign
- AI Front Door interprets plain-language requests autonomously
- Unlimited workflows, connectors, data, and automation included
- Pre-built Solution Blueprints accelerate deployment
- Drag-and-drop process builder for easy workflow creation
- Real-time dashboards with process status and KPI metrics
- Wraps around existing tools without replacing them
- Enterprise-grade governance and compliance maintained
- Works in email, Slack, Teams, and other systems users already use
- Enterprise Agents and Proactive AI Agents for autonomous execution
- Reduces cycle times significantly (19 days to 10 days documented)
- Nearly 100% adoption rates achieved by customers like Workday
- Ticket entry reduced from 30 minutes to 5 minutes documented
- Unified Control Plane manages all processes across departments in one place
- Contracts Hub provides AI-native contract orchestration across business
- Guided Intake creates step-by-step custom user experiences
- Scales AI for mission-critical processes from procurement to contract reviews
- Real-time data synchronization and automated approvals
- Employee self-service request intake reduces manual work
Tonkean cons
- No free tier available - custom enterprise pricing only
- Pricing based on Monthly Tracked Users requires sales discussion
- Primarily designed for enterprises, may be overkill for small businesses
- Requires sales consultation to get pricing quote
- Single-tenant dedicated hosting costs extra beyond multi-tenant
- Premium support with 24/7 access requires higher tier plan
- Customer cloud-hosted and on-prem options cost additional
- Training sessions and workshops included in premium support only
- Implementation may require IT professional and admin guidance
- Best for internal service teams, not external customer-facing processes
Frequently asked questions about Tonkean
What are Monthly Tracked Users (MTUs)?
Monthly Tracked User (MTU) measures the number of unique people that directly interact with and receive value from Tonkean each month. MTU is the measure used for billing rather than counting seats or the number of data records processed by Tonkean. MTUs are not individually named seats, and the number will not match the number of people in your organization unless every single person interacted with Tonkean that month. One user could use Tonkean in February and never again that year, and that individual would only be counted toward February's aggregated monthly average tracked users.
What actions count as a tracked user?
An active tracked user is a user interacting or receiving value from Tonkean who performs one or more of the following actions during the calendar month: submits a form to Tonkean, accesses a Tonkean workspace app, submits an item/request or replies to an item in Slack/Teams, sends or replies to an email from Tonkean, or engages with part of the process by clicking a button in chat or updating an item in the UI (approve, fill information, etc.).
Is there a limit on actions per user per month?
No, there is no limit. Once a user is counted as a tracked MTU that month, the actions and value they get from Tonkean are limitless. Users can perform unlimited actions within the month they are counted.
What happens during very busy months of activity?
Pricing is based on the average MTUs across the subscription year. If usage is very high one month but low another, there may be no impact on your MTU average. In most cases, occasional highs and lows average themselves out over the course of the subscription year.
What hosting options does Tonkean offer?
Tonkean-hosted multi-tenant is included in the base price. For customers on the Enterprise plan and for additional costs, Tonkean also offers single-tenant dedicated hosting, customer cloud-hosted options, and customer-hosted on-premises deployment.
What kind of support is offered?
Basic support provides access to Tonkean Docs, University, and email support. Premium support includes all of basic plus 24/7 support via email and in-app chat, a shared dedicated Slack channel with the Tonkean support team, designated client success manager, 2x Annual Training sessions, 1x Client Value workshops, 1x Roadmap sessions with Product Team, and 1x annual Maker Fest.
What is the AI Front Door?
The AI Front Door is an intelligent and proactive AI-powered entry point for requesters. It interprets plain-language requests, routes requesters to proper workflows, and handles routine purchases autonomously while ensuring policy compliance without friction. For legal teams, it fields plain-language questions and routes requesters to dynamic, context-aware intake sequences, handling basic requests instantly and escalating complex matters with full context.
What is Tonkean's no-code capability?
Tonkean is 100% no-code, meaning business users who are process experts but don't know how to code can leverage powerful automation and AI tools that transform enterprises. If you know your process well enough to diagram it in detail, you can create and automate it in Tonkean without needing to rely on developers. The platform empowers internal teams with workflow automation and AI tools accessible to non-technical users.
Which industries and teams use Tonkean?
Tonkean is designed for internal business teams like legal, procurement, and HR who want to reduce manual work and increase process efficiency. It serves procurement teams with end-to-end lifecycle orchestration, legal teams with matter lifecycle management including contract drafting and review automation, and service teams through ServiceWorks for IT and HR request intake, triage, and resolution. Enterprise customers include Workday, Semrush, Cockroach Labs, Instacart, and Google.
How does Tonkean integrate with existing tools?
Tonkean wraps around your existing tools and applications so you can continue to gain value and unlock more value from tools already working for you. It connects to 250+ applications including Coupa, SAP, CLMs, DocuSign, e-billing, CRM, Oracle, Ironclad, and messaging tools. Tonkean behaves like connective tissue between systems, synchronizing data and automating approvals without ripping or replacing existing tools. It reaches people where they like to work—email, chat applications, or other systems—providing updates and allowing action in their tools of choice without learning a new platform.