Trove
Trove is the first AI-powered conversational survey tool. By converting boring and unappealing traditional surveys into a unique conversational format, it makes...
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What is Trove?
Trove is an AI-powered conversational survey platform that transforms traditional static surveys into dynamic, interactive dialogue experiences. By leveraging cutting-edge artificial intelligence including GPT-4 and fine-tuned models, Trove creates engaging natural conversations that encourage higher participation rates and more authentic responses from respondents. The AI-driven system adapts to each participant's responses, tailoring the experience to their unique needs and preferences for personalized data collection.
Key features include AI-powered survey creation that automatically generates relevant questions based on context, advanced survey logic with skip logic and question piping for dynamic question paths, and an interactive chat interface that delivers surveys in a chat-style format. Trove provides AI-powered analysis that goes beyond simple response gathering to provide comprehensive insights and curated snippets highlighting key information. The platform offers insightful engagement metrics with detailed analytics on participant interaction, a distinctive Midnight Theme for visual aesthetics, multilinguistic survey generation, logo upload with appearance customization, and seamless integration with apps via Zapier.
Trove is designed for researchers seeking more engaging data collection methods, marketers aiming to understand their audience better for data-driven decisions, and business owners who want informed decisions based on comprehensive customer and employee feedback. The platform serves diverse applications including product experience analysis, employee experience management from onboarding to exit feedback, and customer experience enhancement measuring metrics like CES, CSAT, and NPS. Trove aims to become a complete customer and employee experience management platform for companies of all sizes.
The platform integrates with CRM systems to create highly customized surveys and automatically generate tickets with personalized follow-up emails. Trove represents an 80% SaaS and 20% AI approach, offering value in survey creation, response collection, analytics, ticket creation, and CRM integration as an AI-generated feedback loop.
Trove pricing
Pricing model: Freemium
Trove offers a Free plan at $0/month including up to 10 surveys, 30 chats, 10 questions per survey, 30 responses/month, and basic AI features with seamless data export. The Starter plan starts at $29-$39/month offering 25 questions per survey, 200 responses/month, multilinguistic survey generation, skip logic, question piping, engaging chat experience, logo upload with appearance customization, data export, and email support. The Pro plan is $69-$89/month featuring 50 questions per survey, 500 responses/month, plus email and phone support. The Business plan costs $299-$399/month with 100 questions per survey, 2000 responses/month, and expedited email and phone support. All paid plans include everything from previous tiers plus enhanced features.
Trove pros
- AI-powered survey creation simplifies data collection and analysis
- Conversational format increases response rates and engagement
- AI adapts to participant responses for personalized experience
- Skip logic and question piping enable dynamic question paths
- Multilinguistic survey generation supports global audiences
- AI-powered analysis provides comprehensive insights and curated snippets
- Real-time engagement metrics enable continuous survey optimization
- Midnight Theme enhances visual aesthetics elegantly
- Logo upload and appearance customization for branding
- Seamless Zapier integration simplifies workflows
- CRM integration enables automated ticket creation and follow-ups
- Create first survey in less than 5 minutes
- Supports CES, CSAT, and NPS metrics for customer experience
- Employee experience tracking from onboarding to exit feedback
- Data export functionality for external analysis
- Interactive chat interface makes surveys accessible
- Automated survey creation saves time on design
Trove cons
- Free plan limited to 10 surveys and 30 chats
- Free tier only allows 10 questions per survey
- Starter plan limited to 200 responses per month
- Pro plan capped at 500 responses monthly
- Business plan at $399/month may be expensive for small businesses
- Free plan has limits on data exports
- Email support only on Starter plan
- Phone support requires Pro or Business plan
- 25 questions per survey limit on Starter plan
Frequently asked questions about Trove
How quickly can I set up a Trove survey?
You can create your first conversational survey in less than 5 minutes. Trove's intuitive interface and AI-powered survey creation allow users to quickly generate relevant questions and deploy engaging conversational surveys without extensive setup time.
Does Trove analyze the survey results?
Yes, Trove's AI analyzes the conversations and provides comprehensive summaries and engagement metrics. The AI engine goes beyond simply gathering responses to provide detailed insights and curated snippets that highlight key information from respondent conversations.
Can I customize my Trove survey after creation?
Yes, you can add or modify questions, set skip logic, and define question piping to customize your survey. After creating and customizing your survey, you can deploy it through your preferred channels to reach your audience.
What metrics can Trove measure for customer experience?
Trove enhances every customer touchpoint by measuring key metrics like Customer Effort Score (CES), Customer Satisfaction Score (CSAT), and Net Promoter Score (NPS). These metrics help businesses understand and improve their customer experience.
Does Trove support multiple languages?
Yes, Trove offers multilinguistic survey generation, allowing you to create surveys in multiple languages. This feature is included in the Starter plan and makes Trove suitable for global audiences and international research.
Can Trove integrate with other apps and tools?
Yes, Trove integrates seamlessly with various apps using Zapier to enhance workflows and improve data management. You can integrate any app to Trove via Zapier, which simplifies workflows and ensures teams have easy access to important content.
What employee experience scenarios can Trove handle?
Trove empowers workforces by understanding employee experiences, needs, and pain points from onboarding to regular check-ins and exit feedback. The platform supports comprehensive employee experience management throughout the entire employee lifecycle.
Is there a free trial or free plan available?
Yes, Trove offers a free plan that includes 10 surveys, 30 chats, and seamless data export. Trove also offers a free trial for users to get started and explore its features before upgrading to paid plans.
What support options are available for each plan?
Email support is included in the Starter plan. The Pro plan adds email and phone support. The Business plan provides expedited email and phone support for faster response times. Free plan users have access to basic support options.
How does Trove's AI improve response quality?
Trove's AI-driven system adapts to each participant's responses, tailoring the experience to their unique needs and preferences. This personalized approach not only increases the quantity of responses but also significantly enhances the quality of data gathered by encouraging authentic responses through engaging conversational flow.